I had a loose stitch on the strap of my mini roulis. I took it back to the store about 6 months after purchase. My SA took the bag in, and afterwards, I was told the bag was sent back to Paris for it to be restitched. I was not charged. We may not be from the same country but hope this helps.
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They will restitch it gratis. I've had stitching fixed a couple years in.
I would not stress, no one will notice over CNY that a stitch is missing on your bag
The dirt can be cleaned and it will look much better. Deep scratches are usually there to stay, but scratches are usually not super visible on Swift (source: Swift bag and my puppy
).The dirt can be cleaned and it will look much better. Deep scratches are usually there to stay, but scratches are usually not super visible on Swift (source: Swift bag and my puppy
Thank u so much for ur reply! Really appreciate it!!
If you are ok with a little work on your own bags, I'd try a Lexol wipe on that discoloration. If it's just dirt you can take it off easily. (If it's with a reseller then I wonder what that stain is, as most sellers would obviously clean off marks before selling a bag.)Thank u so much for ur reply! Really appreciate it!!
They will restitch it gratis. I've had stitching fixed a couple years in.
I would not stress, no one will notice over CNY that a stitch is missing on your bag
Thanks everyone for the reply! Most likely will bring the bag in for repair after the New Year period.
Thank u for the advices, i’m actually still thinking about using the lexol wipe or just wait untill i send the bag to spa.
The bag was mine. On rainy day I lost my balance and slipped, long story short the bag fell on muddy road and left with the stain & scratches.
Ouch! Glad you are OK! Then yes, try the Lexol wipe. It should look much better without the stain.
Yes! Just small bruised on my knee
. Thank u, will definitely try the lexol wipes after i make up my mind! 
Here’s my Swift Toolbox and the puppy claw marks after spa, in direct daylight. You can barely see them, in fact I can't see them IRL unless I angle the bag. There was no color loss in the marks so that helpsYes! Just small bruised on my knee
Edited: the photo uploaded really fuzzy from mobile. Will try again
Need a little moral support here. Just sent my basically new Roulis 23 beton off to spa because the plunger clasp broke. Fingers crossed she comes back fast. My store was appalled and asked for it to be expedited, what that means I’m not sure. Any one else had this issue?
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Hi QuelleFromage -- Thank you for your reply! Since my post this morning, bababebi has authenticated the bag (yes, she works that fast!!) so seeing your reply gives me hope for some 'fresher' leather
I love well-used bags. I especially love that the handles are slightly stretched so that you can put them over your shoulders. Congrats on your bag. Lets us know how your bag turned out at the spa.
I am worried about the yellowing on my Canvas Garden Party can they clean that up?
I'm back with a final update for my GP 36! I went and picked my beautifully refurbished bag up at the H SF store this weekend and am ABSOLUTELY thrilled with the beautiful restoration work (especially since it only cost $250!). The corners and piping are all beautifully restored and I can see myself using and loving this bag for decades to come!
