Hermes Repair/Refurbish policy - Official Spa Thread

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I've just purchased this GP off of fashionphile for a pretty good deal. As expected for the price, it arrived with pretty clear signs of wear (scuffed corners and some of the folded side edges along with slight scratches on the front/back). I just sent an authentication request in to bababebi for the bag because although it looks good to me, I want to be sure it's authentic before removing the tag! If it's authentic, I'm hoping to send it to the H Spa for a good leather refurbishment.

I've looked on this thread for some before and after pictures but am having trouble how "clean" of a bag I should be able to expect back from the Spa. Given the wear on the corners, does this look fixable? I'm planning on using the bag for myself so it doesn't need to be perfect or new but I'm hoping it can be restored to a condition where I could use it for another 10+ years :biggrin:. Let me know what you think! Thank you!!

I wanted to update the thread since I finally got made it to the SF boutique to drop off my garden party. When I dropped off the bag, the sale associate I spoke with estimated a refurbishment price of around $440 which I thought was reasonable for how much wear this bag was showing. Yesterday, I received a quote via email that the refurbishment price for 'Cleaning and Finishing Canvas and Leather Bags' was $250 (so it was actually lower than what was estimated in-store). I confirmed (via email) that this includes retouching the corner wear as well which was my main reason for dropping the bag off for spa services. Hope this information helps anybody looking for rough cost estimates in the future!
 
I just received this beautiful vintage kelly 28 in color Rouge Vif in Courchevel leather that i purchased from a japanese seller. This bag was is supposed to be an anniversary present from my DH to me :smile:. While the bag overall looks so good for a ~30yo bag(Circle U), the seller didn't mention how loose the turnlock is. This to me feels like something that I would need to get fixed at the H Spa? Would they be able to "tighten" the turnlock or does it need to be replaced completely? I would really appreciate if anyone has had a similar experience that they could share since this is the first time i'd be bringing something to the H Spa.

Pics of the bag with very loose turnlock, corner wear & a picture in bright sunlight to capture true color!

ETA: I got this bag authenticated with Bababebi :)
 

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I just received this beautiful vintage kelly 28 in color Rouge Vif in Courchevel leather that i purchased from a japanese seller. This bag was is supposed to be an anniversary present from my DH to me :smile:. While the bag overall looks so good for a ~30yo bag(Circle U), the seller didn't mention how loose the turnlock is. This to me feels like something that I would need to get fixed at the H Spa? Would they be able to "tighten" the turnlock or does it need to be replaced completely? I would really appreciate if anyone has had a similar experience that they could share since this is the first time i'd be bringing something to the H Spa.

Pics of the bag with very loose turnlock, corner wear & a picture in bright sunlight to capture true color!

ETA: I got this bag authenticated with Bababebi :smile:
That’s a lovely bag, congratulations! I’m pretty sure the turnlock will need to be replaced if it’s loose. I had one replaced in 2017 so a while ago but the price was £130 back then. It may well take several months before you get it back though so you might want to consider sending it back to the seller if the issue wasn’t disclosed and you’re not happy to go ahead with the repairs.
 
That’s a lovely bag, congratulations! I’m pretty sure the turnlock will need to be replaced if it’s loose. I had one replaced in 2017 so a while ago but the price was £130 back then. It may well take several months before you get it back though so you might want to consider sending it back to the seller if the issue wasn’t disclosed and you’re not happy to go ahead with the repairs.
Thank you so much for your reply, Tonimichelle. The price estimates & timeframes are so helpful.
Personally, i feel i got a good deal on the price so i'm inclined to get it spa'd unless H Spa comes back with a higher quote than i expect.

Btw, Happy new year :)
 
Thank you so much for your reply, Tonimichelle. The price estimates & timeframes are so helpful.
Personally, i feel i got a good deal on the price so i'm inclined to get it spa'd unless H Spa comes back with a higher quote than i expect.

Btw, Happy new year :smile:
Happy New Year to you too! I think they’ll probably quote for other things too, clean, condition etc but you can choose which bits to have done.
 
Anyone knows if there is a craftsman at any Hermes boutiques in Florida?
I'm also considering sending it to a reputable leather repair in the USA, any recommendation?

I had a wallet spa at FSH a few years ago. They did a bad job on the repair (that's all I want to say about it. I think they though I was a reseller which I am not, hence the horrible service) I was so upset about the whole experience that I placed the wallet on my shelf and forgot about it. I found it the other day and would really like to start using it again but it needs to be repaired properly first otherwise the damage that wasn't fixed will get worst. Any recommendation?
 
I just received this beautiful vintage kelly 28 in color Rouge Vif in Courchevel leather that i purchased from a japanese seller. This bag was is supposed to be an anniversary present from my DH to me :smile:. While the bag overall looks so good for a ~30yo bag(Circle U), the seller didn't mention how loose the turnlock is. This to me feels like something that I would need to get fixed at the H Spa? Would they be able to "tighten" the turnlock or does it need to be replaced completely? I would really appreciate if anyone has had a similar experience that they could share since this is the first time i'd be bringing something to the H Spa.

Pics of the bag with very loose turnlock, corner wear & a picture in bright sunlight to capture true color!

ETA: I got this bag authenticated with Bababebi :smile:
You can definitely get that repaired at the Hermes Spa. More than likely they will put a new one on. Congrats on your new bag! I love the color! So chic!
 
Hi everyone, I need some advise. Would this kind of scratch on swift leather can be repair with H spa?

Thank you.
 

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Hi all,
I bought a Lindy 26 in Gold evercolor from a Hermes shop in late November 2019, and I realised the stitching is already coming out! I don't even use this bag daily (it's my weekend bag).
I intend to bring the bag down to the shop for a repair. Do you think it's too much if I demand a free repair? ( since the bag is not even two month old yet. I have the original dated receipt)
Really upset that this is happening right before CNY. But on the other hand, I'm very happy with how the Evercolor leather is performing. I was a bit apprehensive with this leather at first ( with many people say that it scratches easily) - but I have to say that it is doing great so far.
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Hi all,
I bought a Lindy 26 in Gold evercolor from a Hermes shop in late November 2019, and I realised the stitching is already coming out! I don't even use this bag daily (it's my weekend bag).
I intend to bring the bag down to the shop for a repair. Do you think it's too much if I demand a free repair? ( since the bag is not even two month old yet. I have the original dated receipt)
Really upset that this is happening right before CNY. But on the other hand, I'm very happy with how the Evercolor leather is performing. I was a bit apprehensive with this leather at first ( with many people say that it scratches easily) - but I have to say that it is doing great so far.
View attachment 4644342
H leathers are saddle (double) stitched. It won't unravels all around if that worries you. Considering the age of your bag, I would suggest continue using it for a period before sending it for spa. It's fixable, don't worry.
 
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Hi all,
I bought a Lindy 26 in Gold evercolor from a Hermes shop in late November 2019, and I realised the stitching is already coming out! I don't even use this bag daily (it's my weekend bag).
I intend to bring the bag down to the shop for a repair. Do you think it's too much if I demand a free repair? ( since the bag is not even two month old yet. I have the original dated receipt)
Really upset that this is happening right before CNY. But on the other hand, I'm very happy with how the Evercolor leather is performing. I was a bit apprehensive with this leather at first ( with many people say that it scratches easily) - but I have to say that it is doing great so far.
View attachment 4644342

You should take it back to Hermes as soon as possible and should not need to demand that it is repaired without charge. It is not something that would be expected to happen and they should just correct it for you.
If your store has an in-house artisan, it is possible it could be sorted out immediately.

I disagree that you should continue using it before sending it for spa.
It does not need spa; it needs a very small repair; Hermes should be made aware of the problem now
 
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