Only warning since you’re thinking of buying online, get the bag authenticated first. If there is a doubt of authenticity, Hermes will destroy the bag and you’ll be out the money.
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In my experience, H craftspeople especially value pre-loved bags, the older the better. It was a vintage Box calf Kelly that got me my first boutique Kelly (a special order!).
My husband bought me a preloved box calf kelly bag, and I brought it in to my local store for a spa treatment and for an extra long strap to be made. My SA seemed okay with it while we were in the store; however, a few days later, she called me and requested for me to buy bags through her first as these were “high ticket items” for her and she promised to try to get me anything I wanted. She said she ultimately understood why the box kelly was purchased used since they rarely see them brand new in the store. I appreciated her being honest and upfront (which I actually requested of her when I started working with her) and have given her my loyalty ever since. I would still buy a preloved bag if it was a unicorn though (box raisin birkin 30) — which I’m sure she’d understand.
Part of the price you pay for a Hermes is that they will always take care of the bag. I have only brought to spa vintage older bags/models and as other members say that is actually much appreciated. If you brought in a recent bag maybe it would be frown upon... but in that case you probably don’t need a spa anyway.
Hello!
I recently bought a preloved C18 Swift in Black with PHW Hardware. I absolutely love it but want to send it to the spa so I can use it as new.
There are some white discoloration/scuff marks on the bag. I wouldn't necessarily call them scratches because they are not that deep.
Anyways, I don't mind sending the bag to the Spa but I have some questions before I go drop it off tomorrow.
1. Are these marks something H can fix? This video () gives me hope!
2. Since I bought this bag preloved, i do not have the OG hermes invoice. Would this be a problem because I read that some ladies had trouble submitting their bags for spa, especially when I live (Hong Kong)
Thanks in advance! I will be sure to share before and after pictures when the bag comes back!
I recently bought a preloved C18 Swift in Black with PHW Hardware. I absolutely love it but want to send it to the spa so I can use it as new.
There are some white discoloration/scuff marks on the bag. I wouldn't necessarily call them scratches because they are not that deep.
Anyways, I don't mind sending the bag to the Spa but I have some questions before I go drop it off tomorrow.
1. Are these marks something H can fix? This video () gives me hope!
2. Since I bought this bag preloved, i do not have the OG hermes invoice. Would this be a problem because I read that some ladies had trouble submitting their bags for spa, especially when I live (Hong Kong)
Thanks in advance! I will be sure to share before and after pictures when the bag comes back!
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You don't need to provide purchase receipt when sending items for SPA, but you'll be asked to sign the agreement form which basically states that the item will be destroyed if found to be counterfeit/fake. From your pic, looks like slight discoloration and scuff marks which could be fixed from spa. Good luck!
Thanks for your reply!
I just submitted it at the spa! Will update with pics when it gets back
I would like to get some advices before purchase the next Hermes bag. I really like those combo of leather and canvas exteriors, such as Garden Party. It makes the bag lighter. But I am not a kind of person who will baby-sitting a bag. I would like to know in case I get dirty on the exterior cloth, how’s the result to take to spa? Will they support to change the cloth portion at the worst case? Thank you.
Bought a C24 in Epsom leather recently overseas only to realize there is a slight scratch on the flap. Brought it to my local store immediately when I'm back and they said they'll send it to the H Spa for me. However my local store emailed back and said Hspa can't do anything about it and I've to use my BRAND NEW BAG the way it is now. The scratch is not obvious in my pic as it is screen shot from a video. What should I do? I've read threads that says Hspa is able to fix this issue but apparently my local store is not helping!!!!
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Unfortunately, unlike other leather types (togo/clemence/swift), scratches on Epsom cannot be furbished since its embossed leather. From the closeup it doesn't look that bad, try to enjoy using her or else you could always rehome.
