Has anyone shopped at Italist?

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#123
Do you guys know if your order comes in the original packaging? I really wanna buy someone a burberry gift but I'm afraid that it won't come in its original packaging. Can someone please let me know
 
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#124
Hey do you happen to know if they come in its original packaging? I'm trying to order a burberry wallet and I wanted to know if it comes in its packaging
 
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#127
iamsecksi said:
anyone noticed how slow their customer service is??

I have placed 2 orders with italist pior to this frustrating week and they were wonderful up until recently. I recently went a little crazy on their website because I'm shopping for the holidays and found some great deal. Out of the 5 orders I placed within a week time span, 4 of them had a problem. Something in each order was out of stock. Sure.. no problem. I completely understand that sometimes boutique sell out and they are slow to update their website. They would then ask me if i wanted a replacement and I should've known to just cancel the order and re-order but everything got messy because they would end up charging me for the new price that changed the next day (? some item prices can change daily i suppose) JUST because of how slow they reply. And their way of refunding is annoying too because instead of just canceling a charge , they refund the differences instead and in my case, for some reason, I would lose out on a little money because of the drop of the usd to euros when my credit card company converts the exchange. And since my purchase is big, it makes a significant difference.

When they ship out a replacement that's cheaper than original item, they do not even update the invoices for the customer convenience. So i'm still not sure what was charged because the original order was still charged to card and I guess they will refund the differences? And I tried asking them but because they reply SO slow, i am still waiting for a clear answer, after like 3 days.


I reply as early as 9 AM to their respond from 8 AM and they will not reply until like 11 PM. Then I messaged them back and they do not reply until next day. Sure, i also understand that they are going by italy time but that's really slow customer service.

Their system is not integrated enough to easily smoothen problems like this. I never had problems like this with farfetch.
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Thanks again for bringing this to our attention. I'm really sorry about the confusion. Your feedback has been very valuable. To make sure that we avoid these problems in the future we always review our customer care process. We are committed to providing the best customer service, no matter what problems come up!

Unfortunately, in your case, your orders were a "perfect storm" of issues. The majority of our transactions go much more smoothly. It's a lot to post here in the forum but we sent you a few e-mails that go into more detail about what happened and how we are making it right for you.

As always, please don't hesitate to contact us at [email protected] if we can be of further help!
 
#128
Lac0880 said:
They ship very quickly, I ordered it on Tuesday night and got it Friday afternoon. They do require someone to be home and sign for delivery.
Mine is a medium, I was actually looking at the lilac myself, it's a very pretty colour. I believe it's a medium as well based on the product code and their description. You are right though about the descriptions really lacking on all of their products, no sizes etc.
Here is few pictures, as you can see the colour really changes depending on lighting from dark green to almost dark teal.
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hi! very beautiful purse! =) by the way, how much did you pay for duties & taxes? thanks!
 
#129
nocturne_pen said:
Hi! Is there anyone who lives in Canada and ordered from Italist.com ? Just wondering how much duties and taxes were added.. Thanks! 😀☺️
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I have placed an order to Canada but am having issues with customs clearance and have yet to receive any response back from Italist.com

I am trying to be patient but I don't think there process to Canada is as well established to the states so I will keep you posted. Duty was approx 15% additional but you can have it calculated at checkout to get the exact amount.
 
#131
lavy said:
I thought it was unusual too, I called DHL because they changed the status of my deliver to unknown. DHL said that they were having a problem contacting the shipper because there was no contact info so they said that if I could contact them with the forms it might speed up the process.

I have reached out to customer service but I didn't get much info back and now it's the weekend, so I guess I will just have to sit and wait!
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I'm looking for some advice.

My package was originally due on November 26 and now there is no estimated date of delivery since DHL cannot get a hold of Italist to deal with the customs and duty.

I have repeatedly asked for an update on the status from Italist since Friday but have received no response. I am starting to get nervous since I have paid in full including duties and custom and it is a rather large amount and I haven't heard anything back from them.

How long do you think I should wait without any response before I contact my credit card company and halt payment?
 
#132
lavy said:
I'm looking for some advice.

My package was originally due on November 26 and now there is no estimated date of delivery since DHL cannot get a hold of Italist to deal with the customs and duty.

I have repeatedly asked for an update on the status from Italist since Friday but have received no response. I am starting to get nervous since I have paid in full including duties and custom and it is a rather large amount and I haven't heard anything back from them.

How long do you think I should wait without any response before I contact my credit card company and halt payment?
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Finally heard back from their CS so I'm feeling marginally better about the whole thing!
 
#133
Bike Pretty said:
Thanks again for bringing this to our attention. I'm really sorry about the confusion. Your feedback has been very valuable. To make sure that we avoid these problems in the future we always review our customer care process. We are committed to providing the best customer service, no matter what problems come up!

Unfortunately, in your case, your orders were a "perfect storm" of issues. The majority of our transactions go much more smoothly. It's a lot to post here in the forum but we sent you a few e-mails that go into more detail about what happened and how we are making it right for you.

As always, please don't hesitate to contact us at [email protected] if we can be of further help!
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thank you so much for your help! everything have been solved. i will give italist a chance again in the future.:smile1:
 
#134
Agree with their customer service being terrible. I wanted clarification on two bags I was interested in so I filled in their form. It's been a week and no response. Guess I won't be purchasing from their website!
 
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