Has anyone shopped at Italist?

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#137
ashlie said:
They charge a shipping rate but do not change a VAT if your in the US. Hth
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Hello Ashlie,

Thank you for the answer. I am sorry; but, can I ask you one more question:

I am on the check out page where they ask for payment information; but, the charge for tax is still on. Does it get drop when I complete the order?

Thank you.
 
#138
tabolove26 said:
Hello Ashlie,

Thank you for the answer. I am sorry; but, can I ask you one more question:

I am on the check out page where they ask for payment information; but, the charge for tax is still on. Does it get drop when I complete the order?

Thank you.
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Oh my wait you are so right. I'm thinking about farfetch. Italist does. I just checked my last order. So sorry my mistake. [emoji85] if your spending more than $500 try to get a referral code. Mine is invalid now otherwise I would pass it on.
 
#139
lavy said:
I'm looking for some advice.

My package was originally due on November 26 and now there is no estimated date of delivery since DHL cannot get a hold of Italist to deal with the customs and duty.

I have repeatedly asked for an update on the status from Italist since Friday but have received no response. I am starting to get nervous since I have paid in full including duties and custom and it is a rather large amount and I haven't heard anything back from them.

How long do you think I should wait without any response before I contact my credit card company and halt payment?
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I finally got my handbag so I wanted to do a follow up on Italist.com.

I ordered a Fendi peekaboo and got it for a pretty good price. The packaging was meh... They put the bag in the dust bag and put it in a box to ship with some packing material. I guess I would expect more when spending that kind of money on a handbag. The bag was perfect except for a scratch on one of the clasps (but I'm okay with that since I didn't pay full price). Had it authenticated on the Fendi forum and everything was good.

Original shipping was fast but it got stuck at customs and it was very difficult to get a hold of customer service.

In the end everything worked out but you have to be okay with minimal response from customer service, do your homework and know what you want because returns would be a pain.
 
#140
lavy said:
I finally got my handbag so I wanted to do a follow up on Italist.com.

I ordered a Fendi peekaboo and got it for a pretty good price. The packaging was meh... They put the bag in the dust bag and put it in a box to ship with some packing material. I guess I would expect more when spending that kind of money on a handbag. The bag was perfect except for a scratch on one of the clasps (but I'm okay with that since I didn't pay full price). Had it authenticated on the Fendi forum and everything was good.

Original shipping was fast but it got stuck at customs and it was very difficult to get a hold of customer service.

In the end everything worked out but you have to be okay with minimal response from customer service, do your homework and know what you want because returns would be a pain.
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Congratulations! I saw your Fendi Peekaboo on the Fendi authentication post. It is amazing! Will you mind sharing its price?
 
#143
Bike Pretty said:
Thanks again for bringing this to our attention. I'm really sorry about the confusion. Your feedback has been very valuable. To make sure that we avoid these problems in the future we always review our customer care process. We are committed to providing the best customer service, no matter what problems come up!

Unfortunately, in your case, your orders were a "perfect storm" of issues. The majority of our transactions go much more smoothly. It's a lot to post here in the forum but we sent you a few e-mails that go into more detail about what happened and how we are making it right for you.

As always, please don't hesitate to contact us at [email protected] if we can be of further help!
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You know i'm really worry about my order.I placed it at first time at italist and still no information, a wrote lots of emails at customer care service but no reply. It is disgusting because i'll never buy anything at italist.com.Please how can I talk with customer service by phone because all my emails had np reply.my order number GSH-00000153
 
#145
Hi guys, I just wanna share my bad experience shopping in italist. I have bought one fendi wallet in italist one month. When I received the wallet, it looks totally different color from the photos shown in website so I decided to return it. Actually, I have returned the item for more than one month but I did not receive any refund and message. I contacted them and they just said they would tell me when I can get the refund soon. Then, it has been another 6 days passing. No message and no refund. What would you guys think?? Who can help me ??
 
#148
Hi guys! I've just discovered italist and i still cant believe i can trust the website! I mean, someone in this forum got a petit fendi 2jours that today costs $ 953 in sale in italist, and it came with a card from giglio online store. In giglio's website (its online store), the petit fendi 2jours costs € 1320,00!!!! Its so much difference in price!! How can italist sell a purse from giglio for a much more lower price than the own giglio? Plus, how can italist website be the only one which can achieve such low prices that farfetch, matches fashion, luisa via roma, neiman marcus etc can't??
 
#149
Bike Pretty said:
That's pretty much it. All the products come from Italian boutiques and shops. Italist.com is definitely not a discount outlet and no one should be receiving defective items!

We're a small company and unfortunately our customer service has been going through some growing pains. We recently added more people to the team though, hopefully we are getting better. If you do run into any problems, let me know and I can flag your issue so that it gets the right attention.
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Dear Bike Pretty,

I am from Moscow and have ordered a Woolrich Parka, today is 21 day since I have made an order,

could you please try to help me! i have got an SDA tracking number (2606T0000162S) that is not valid after crossinf the border in Russia (I think after my parcel went through the custom it is passed to our local courier like EMS or smth like this).
so for 4 days I do not have any replies from customer service/ I am asking to provide me with internation tracking number of my order!

please! I am going crazy for already 3 weeks, it is very cold now in Moscow and I really need this parka!

please help me!
 
#150
If anybody could advise me anything?

I feel so stupid that I have ordered a Woolrich Parka. the cost was 458 euro +53 euro delivery via Italiam post SDA (i have a big experience in online shopping and always get my orders very soon from net-a-porter, farfetch, luisaviaroma and etc and via DHL and the cost was not more than 20 euro or less....

so I put my order on 27th of November, on 2nd of December Italist send me the tracking number of SDA and on 14th of December (express courier?? really??) it crossed the border of Russia and status was "exit from customs"
BUT
this tracking number is not valid in Russia because after crossing the border another courier service should deliver it to me, but what courier? when? what is the bew tracking number??

and where is my order after 21 days???????

all this days I feel terrible! :( :( :( :(
 
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