Has anyone shopped at Italist?
- Thread starter mirukuku
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Now they sent me a confirmation mail that the order is accepted and the courier will take it surprisingly after one hour they sent another mail that the item is out of stock and they refunded me I called my bank they said they still didn't refund it really terrible service I have never faced this through farefetch
I just had a very bad experience with Italist.com. I placed my order on 24 Dec and my credit card had been charged (they don't accept Paypal) but i have yet to receive any shipment updates to date. The customer service is totally non existence. After a few emails to them i only got a reply from them that they apologized for the delays and offer me a 10Euro store credit for future order, how pathethic!!! And without any shipment advice yet. I m totally disappointed with their unprofessional and shabby way to deal business. Pls stay away from this website!
Dear all,
First of all I would like to tell you that Italist is honest and reliable company, yes, there are some issues with quick replies but i think this is because of a not big customer care staff.
as you could see from my previous messages i had some issues with delivery to Russia, this was fault of local italian and russian posts, so after month of awaiting I understood that my parcel was lost (won't bore you with the details how I had to learn italian to contact italian post and how many emails I had wrote and home many nerves I had lost)
BUT very positive moment that when I ask Italist to make a full refund they did it immediately...
if it would be possible to deliver to russia with dhl i will shop Italist for 100%
and of course I share with you with friends coupon
http://italistcom.refr.cc/MQPTZK3
First of all I would like to tell you that Italist is honest and reliable company, yes, there are some issues with quick replies but i think this is because of a not big customer care staff.
as you could see from my previous messages i had some issues with delivery to Russia, this was fault of local italian and russian posts, so after month of awaiting I understood that my parcel was lost (won't bore you with the details how I had to learn italian to contact italian post and how many emails I had wrote and home many nerves I had lost)
BUT very positive moment that when I ask Italist to make a full refund they did it immediately...
if it would be possible to deliver to russia with dhl i will shop Italist for 100%
and of course I share with you with friends coupon
http://italistcom.refr.cc/MQPTZK3
I've had problems as well with Italist. Usually no problems with delivery, but when you contact them about returns or as now, I got a bill from customs to pay VAT on the item and this was allready included in the total price but Italist had not specified it in the customsform on the parcel, it just said VAT paid 0. I've contacted them to solve the problem and I do receive a reply that they will take care of it but nothing happens. The item I wanted to return was at the end not returnable anymore because they didn't send me the return labels... So... not he best experience. They do have good princing though but the hazzle that comes from ordering is not worth it.
I Want also to tell my story. I never have been on thos blog but was ggoling about the italist because of my negativ experince. I bouhgt a Fendi Bag 3Jours for 1300 Euro. Tha bag came very fast. As fats as money were charged. So far so good. I was realy happy. But than a saw a huge scratch on it!!! And two days after recieving the bag I wrote the customer service about the retour. I am Waiting for the answer three days already, nothing happens. Nobody answers and I am realy shocked and woul never ever recommend this awful site. I had never got such a bad customer service. The site looks good an one would never think about some cheating. But in fact it is a cheating. You cant return ordered stuff even if it is with mistakes. I am realy shocked. Awful service! Never buy there https://www.italist.com/en
I am not sure I will ever hear from them. So I probably lost 1300 EUROS!!!
I am not sure I will ever hear from them. So I probably lost 1300 EUROS!!!
Hi all,
I just ordered a Valentino wallet from italist.com but i have got the item with a large scratch mark. i have already email them but still got no reply.Just wanna share with you the bad experience here. i am wondering if they are selling pre-owned or non authentic items. how can they ship a defective item like this to a customer?! *SAD*
So regret to buy from them coz of the cheaper price.
I just ordered a Valentino wallet from italist.com but i have got the item with a large scratch mark. i have already email them but still got no reply.Just wanna share with you the bad experience here. i am wondering if they are selling pre-owned or non authentic items. how can they ship a defective item like this to a customer?! *SAD*
So regret to buy from them coz of the cheaper price.
Attachments
Hi all,
I just ordered a Valentino wallet from italist.com but i have got the item with a large scratch mark. i have already email them but still got no reply.Just wanna share with you the bad experience here. i am wondering if they are selling pre-owned or non authentic items. how can they ship a defective item like this to a customer?! *SAD*
So regret to buy from them coz of the cheaper price.
That is some huge scratch!
That is some huge scratch!
thats not acceptable really.
I think they may knew this scratch while selling the item coz they didn't put the front photo of the wallet on their site, only the photo of the back side! They may sell defective things in purpose.
It's reasonable to request the refund of the wallet as well as the delivery cost, isn't it!!
Hi all,
I just ordered a Valentino wallet from italist.com but i have got the item with a large scratch mark. i have already email them but still got no reply.Just wanna share with you the bad experience here. i am wondering if they are selling pre-owned or non authentic items. how can they ship a defective item like this to a customer?! *SAD*
So regret to buy from them coz of the cheaper price.
I think this is disgraceful and duplicitous if they failed to photograph the front. You are entitled to a full refund plus shipping cost. PayPal or your card issuer will help you if you can show you have attempted to resolve the issue directly without success. I hope you get this sorted soon. Good luck!
I have decided to give them another chance after bad experience as well..
and long behold, they messed up my order again. This time I ordered 2 of the same kind of men sneakers. Order was accepted quick and shipped in a timely manner. However, they only shipped out 1 pair of the 2 I ordered but charged me for 2. And of course.... no replies from CS...
and long behold, they messed up my order again. This time I ordered 2 of the same kind of men sneakers. Order was accepted quick and shipped in a timely manner. However, they only shipped out 1 pair of the 2 I ordered but charged me for 2. And of course.... no replies from CS...