Has anyone shopped at Italist?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#151
AlinaK said:
If anybody could advise me anything?



I feel so stupid that I have ordered a Woolrich Parka. the cost was 458 euro +53 euro delivery via Italiam post SDA (i have a big experience in online shopping and always get my orders very soon from net-a-porter, farfetch, luisaviaroma and etc and via DHL and the cost was not more than 20 euro or less....



so I put my order on 27th of November, on 2nd of December Italist send me the tracking number of SDA and on 14th of December (express courier?? really??) it crossed the border of Russia and status was "exit from customs"

BUT

this tracking number is not valid in Russia because after crossing the border another courier service should deliver it to me, but what courier? when? what is the bew tracking number??



and where is my order after 21 days???????



all this days I feel terrible! :( :( :( :(
Click to expand...


Oh my! I am so sorry this absolutely sucks! I live in the states and I always receive my packages writhing 48 hrs of them shipping. Have you tried to chat them online? I've always been able to get in touch with customer service. I would keep emailing them. Please keep us updated with the situation!
 
#152
ashlie said:
Oh my! I am so sorry this absolutely sucks! I live in the states and I always receive my packages writhing 48 hrs of them shipping. Have you tried to chat them online? I've always been able to get in touch with customer service. I would keep emailing them. Please keep us updated with the situation!
Click to expand...

Dear Ashlie, thank you very much for you care!

I write to customer service EVERY DAY for 2-3 times, but for more than 8 days there is no any answer...

I would like to ask for the refund, as nobody is care about my order and they do not have a right to treat their client this way...

could you please suggest how can I contact customer service because it is not funny...
 
#154
AlinaK said:
Dear Ashlie, thank you very much for you care!



I write to customer service EVERY DAY for 2-3 times, but for more than 8 days there is no any answer...



I would like to ask for the refund, as nobody is care about my order and they do not have a right to treat their client this way...



could you please suggest how can I contact customer service because it is not funny...
Click to expand...


I am NOT sticking up for italist because they should have responded to you by now. However, recently especially with holiday, there has been so much theft. I agree that you should really contact your local postal service. It should say who it was transferred to on the tracking and then that tracking number should be transferable to the "new" carrier. I ordered something from Britain a few months back and it went through their local postal service. Then another. And another until it got to customs in the US. Here in the states, especially the customs in New York, things are prone to getting "misplaced" or "lost." Aka stolen!!!!! I have heard stories that they were stuck there for over 6 months and then delivered!! Back to my point...I would try to locate the package and then file a complaint with the service who lost it/stole it/misplaced it. I do agree that this is kind of not your problem and italist should be handling in on their end internally. They should also ship you out another coat!
 
#155
ashlie said:
I am NOT sticking up for italist because they should have responded to you by now. However, recently especially with holiday, there has been so much theft. I agree that you should really contact your local postal service. It should say who it was transferred to on the tracking and then that tracking number should be transferable to the "new" carrier. I ordered something from Britain a few months back and it went through their local postal service. Then another. And another until it got to customs in the US. Here in the states, especially the customs in New York, things are prone to getting "misplaced" or "lost." Aka stolen!!!!! I have heard stories that they were stuck there for over 6 months and then delivered!! Back to my point...I would try to locate the package and then file a complaint with the service who lost it/stole it/misplaced it. I do agree that this is kind of not your problem and italist should be handling in on their end internally. They should also ship you out another coat!
Click to expand...
thank you, I will keep you up to date, but the thing is that NOBODY but vitalist is able to tell me WHAT courier will deliver coat to me....
 
#156
AlinaK said:
thank you, I will keep you up to date, but the thing is that NOBODY but vitalist is able to tell me WHAT courier will deliver coat to me....
Click to expand...


But it was shipped wasn't it?... If you go onto your account via italist it will give you a link to the tracking information. It will also tell you the carrier. Mine gave me a link which was a link to DHL.
 
#158
ashlie said:
But it was shipped wasn't it?... If you go onto your account via italist it will give you a link to the tracking information. It will also tell you the carrier. Mine gave me a link which was a link to DHL.
Click to expand...

yes, it was shipped on 2nd of Dec, unfortunately and i don't know why, only to russia it is delivered via SDA + our local postage (Export box/EMS), and there is no any link...

today I spoke with SDA operator- nice italian woman via Skype and she told me that she can't see new tracking number and only sender can request this tracking number i wrote to italist customer service :pout:: to provide me with new tracking number, I even pointed whom to call, what number or email, so I am still waiting...

and again on my local postage they told me that they need tracking number and can't check the trace with address or name... I believe that italist not a scammer but they just ignore me ....
 
You must log in or register to reply here.
Top