Has anyone shopped at Italist?
- Thread starter mirukuku
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anyone noticed how slow their customer service is??
I have placed 2 orders with italist pior to this frustrating week and they were wonderful up until recently. I recently went a little crazy on their website because I'm shopping for the holidays and found some great deal. Out of the 5 orders I placed within a week time span, 4 of them had a problem. Something in each order was out of stock. Sure.. no problem. I completely understand that sometimes boutique sell out and they are slow to update their website. They would then ask me if i wanted a replacement and I should've known to just cancel the order and re-order but everything got messy because they would end up charging me for the new price that changed the next day (? some item prices can change daily i suppose) JUST because of how slow they reply. And their way of refunding is annoying too because instead of just canceling a charge , they refund the differences instead and in my case, for some reason, I would lose out on a little money because of the drop of the usd to euros when my credit card company converts the exchange. And since my purchase is big, it makes a significant difference.
When they ship out a replacement that's cheaper than original item, they do not even update the invoices for the customer convenience. So i'm still not sure what was charged because the original order was still charged to card and I guess they will refund the differences? And I tried asking them but because they reply SO slow, i am still waiting for a clear answer, after like 3 days.
I reply as early as 9 AM to their respond from 8 AM and they will not reply until like 11 PM. Then I messaged them back and they do not reply until next day. Sure, i also understand that they are going by italy time but that's really slow customer service.
Their system is not integrated enough to easily smoothen problems like this. I never had problems like this with farfetch.
I have placed 2 orders with italist pior to this frustrating week and they were wonderful up until recently. I recently went a little crazy on their website because I'm shopping for the holidays and found some great deal. Out of the 5 orders I placed within a week time span, 4 of them had a problem. Something in each order was out of stock. Sure.. no problem. I completely understand that sometimes boutique sell out and they are slow to update their website. They would then ask me if i wanted a replacement and I should've known to just cancel the order and re-order but everything got messy because they would end up charging me for the new price that changed the next day (? some item prices can change daily i suppose) JUST because of how slow they reply. And their way of refunding is annoying too because instead of just canceling a charge , they refund the differences instead and in my case, for some reason, I would lose out on a little money because of the drop of the usd to euros when my credit card company converts the exchange. And since my purchase is big, it makes a significant difference.
When they ship out a replacement that's cheaper than original item, they do not even update the invoices for the customer convenience. So i'm still not sure what was charged because the original order was still charged to card and I guess they will refund the differences? And I tried asking them but because they reply SO slow, i am still waiting for a clear answer, after like 3 days.
I reply as early as 9 AM to their respond from 8 AM and they will not reply until like 11 PM. Then I messaged them back and they do not reply until next day. Sure, i also understand that they are going by italy time but that's really slow customer service.
Their system is not integrated enough to easily smoothen problems like this. I never had problems like this with farfetch.
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Thanks for getting in touch with me. I was sorry to hear about your frustrating experience so I've forwarded the message you sent me to our customer service rep and the CEO.
We'll get to the bottom of this!
Oh no I'm sorryThe minimum purchase is $500. You should add something little to the order so you can use it!!
Ok, will do! Thanks!!
So I made my first order with the Italist.com and I am waiting for my order. It shipped quickly but now it is stuck in customs. Customs said that it couldn't get in touch with the shipper because they didn't include a phone or email to reach them.
It's a little inconvenient that there is no way to contact the company by phone dice emails take a while, especially with the time change. I've had to forward the paperwork myself and now since it's the weekend there will probably be no progress until next week.
I would expect this process to be smoother, not sure if it's different for the US but hopefully it works out. Guess I will just have to be patient, it's just frustrating that the package has been sitting there for two days waiting for paperwork that should have been supplied by the shipper.
It's a little inconvenient that there is no way to contact the company by phone dice emails take a while, especially with the time change. I've had to forward the paperwork myself and now since it's the weekend there will probably be no progress until next week.
I would expect this process to be smoother, not sure if it's different for the US but hopefully it works out. Guess I will just have to be patient, it's just frustrating that the package has been sitting there for two days waiting for paperwork that should have been supplied by the shipper.
this is very unusual. you should reach out to Italist customer service for help. all the boutiques from which I have purchased use DHL as shipping and it always goes smoothly without any hiccups. with DHL they have their own custom broker/liaison to communicate with the boutiques, buyers should never have to get involved. good luck.
I thought it was unusual too, I called DHL because they changed the status of my deliver to unknown. DHL said that they were having a problem contacting the shipper because there was no contact info so they said that if I could contact them with the forms it might speed up the process.
I have reached out to customer service but I didn't get much info back and now it's the weekend, so I guess I will just have to sit and wait!
I've gotten emails answered on a Saturday before. Your situation doesn't sound dire, it'll be sorted soon enough, remain patient. Either DHL is missing paperwork or duty wasn't paid yet in which case the store can pay online.
hi! I am new to this forum and I am debating whether to purchase at Italist.com. I saw in the post that you purchased from the website. is the site selling authentic items? =) thanks!
Welcome! All of the items I've purchased from stalest have came in great condition and have been authentic. I was VERY VERY hesitant when I made my first purchase. My card actually got declined, I guess because they are over seas. I had to call my credit card company and they thought it was theft, but I still made the purchase. I was so nervous but since then I've only had great experiences. Plus everything always gets to me within two days which is awesome, Im in NY by the way. HTH