Has anyone shopped at Italist?

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Thanks for the advice, they did respond today to both of my emails asking for pictures and saying they will pay for shipping if it was their merchant's fault but they have to investigate first. I'm hoping they will be able to solve this for me so I'm not forced get my credit card to charge it back. I will post updates as I don't want to ruin their reputation for simply being slow to reply but I just got a little worried when I realized they removed the listing on Monday but no one has responded to my email.
Hi Lac0880,

I just wanted to follow up and see if you had received any response yet from Italist's customer service? I want to make sure that they are getting back to you.
 
again, DONT BUY ANYTHING FROM ITALIST! dont!

after almost a week the return courier hv arrvied italy, they said they would receive it on next monday, but the thing is DHL said they just didnt reply anything. They r not only horrible customer services, its a scam, you cant return it actually, n the thing probably u buy from them are not authentic, if it is, then why they avoid to refund? it just totally not make sense
Hi akiisthebest,

I'm not sure that I understand your story, but I want to make sure that Italist customer service is taking care of you. Have you reached out to [email protected]?
 
Hi akiisthebest,

I'm not sure that I understand your story, but I want to make sure that Italist customer service is taking care of you. Have you reached out to [email protected]?

sigh, we hv talked via email vry long time, they said they would pay the tax today n receive the courier tmr, I hope everything goes smoothly.

To simplify my case, I hv received a loewe bag n sent it back, which they promised would help me pay the import tax first since I cant pay it in advance in hk, but they refused to receive the courier. After one week, the courier is still on hold, Its just totally crazy, n Hk DHL says they never pick up phone, its forward to voice mail. I strongly not recommend to shop wif them, I dunno if I can take my money back, n seriously dun want anybody suffer, even they got a lot of discount, but seriously its may not authentic, I hv to say again that the leather of the loewe bag they sent to me is not same as the one i bought in shop, n there is also a small dirt on the bag. :-0

the return of import tax costs 233 euro, n the shipping costs 100 euro, I hv just spent 330 euro for nothing but many troubles, horrible experience.
 
I suggest u send email to them coz when i ordered it they send the bag just few hrs after.

the bag the sent me hv a small dirt too, so check it carefully when u receive it. however, the return procedure is vry uneasy, my courier of the bag has arrived italy over one week already, n they still haven't received the package, very horrible. my bag costs 790 euro n the return shipping is 100euro. the most stupid thing I did in my life
 
Hi,

I got my bag and I took loads of pictures first, I thought it was authentic- I'll post the photos- so I threw away the box it came in which stupidly still had the shipping note in with it. I've been looking at the bag in more detail this evening and I'm convinced now that it's a fake. The bag has this cotton label sewn under the rim of the zip and although this is my first 'Fendi' bag, I'm sure they're not meant to come with this. I haven't used the bag and have emailed Italist to notify them that I think it's a fake and would like to return the bag- any suggestions on what I should do??!

http://tinypic.com/r/102weg1/8

http://tinypic.com/r/2dupt0/8

http://tinypic.com/r/r6wbjn/8
 
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Hi,

I got my bag and I took loads of pictures first, I thought it was authentic- I'll post the photos- so I threw away the box it came in which stupidly still had the shipping note in with it. I've been looking at the bag in more detail this evening and I'm convinced now that it's a fake. The bag has this cotton label sewn under the rim of the zip and although this is my first 'Fendi' bag, I'm sure they're not meant to come with this. I haven't used the bag and have emailed Italist to notify them that I think it's a fake and would like to return the bag- any suggestions on what I should do??!

http://tinypic.com/r/102weg1/8

http://tinypic.com/r/2dupt0/8

http://tinypic.com/r/r6wbjn/8


Have it authenticate at the Fendi thread first. I was about to purchase the Fendi from italist but I hesitated for a while.
 
Hi,

I got my bag and I took loads of pictures first, I thought it was authentic- I'll post the photos- so I threw away the box it came in which stupidly still had the shipping note in with it. I've been looking at the bag in more detail this evening and I'm convinced now that it's a fake. The bag has this cotton label sewn under the rim of the zip and although this is my first 'Fendi' bag, I'm sure they're not meant to come with this. I haven't used the bag and have emailed Italist to notify them that I think it's a fake and would like to return the bag- any suggestions on what I should do??!

http://tinypic.com/r/102weg1/8

http://tinypic.com/r/2dupt0/8

http://tinypic.com/r/r6wbjn/8

ya, they sell fake items, no suggestion at all, coz they obviously r cheating money, Thats y I post here , dun want there would be more viticm. Please be aware that they may not refund to you, coz they told me they would receive the courier ytd but still they refused to receive it again, so if u send it back u might just like my case u will lose $100 euro extra for DHL.
 
dont buy from them, there are many fake copy from china factory, they sell it at high prices n looks excatly same as real one, n italist probably just selling fake items
Your last and only 12 posts have morphed from a problem related to a specific Loewe purchase and difficulties of the return process to accusing Italist of selling fakes from a Chinese factory. It makes no sense what you're saying, and it doesn't lend any credibility when you always end with the same spiel to scare off people. Whatever the problem might be, in the worst case scenario just call up your credit card company for a charge back and let them sort it out. In any event my troll alert is beeping loudly.

FYI Italist like Farfetch works to provide a platform for small boutiques across Italy to sell online, Italist doesn't sell anything directly the buyers, this would be made clear once a purchase is made and one can see the actual name of the boutique. I've purchase loads of Valentino stuff over at least a dozen separate transactions and have had no problems whatsoever. Everything genuine and arrived in excellent condition.
 
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Just received this bag from Italist today. It seems authentic. I also bought a blue one from alexandermcqueen.com. I can only upload 1 photo at a time, so will post the blue one later.
 

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This is the blue one from Alexandermcqueen.com. I'm gonna return it. Does anyone know how to check authenticity of Mcqueen padlock bag?
 

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Your last and only 12 posts have morphed from a problem related to a specific Loewe purchase and difficulties of the return process to accusing Italist of selling fakes from a Chinese factory. It makes no sense what you're saying, and it doesn't lend any credibility when you always end with the same spiel to scare off people. Whatever the problem might be, in the worst case scenario just call up your credit card company for a charge back and let them sort it out. In any event my troll alert is beeping loudly.

FYI Italist like Farfetch works to provide a platform for small boutiques across Italy to sell online, Italist doesn't sell anything directly the buyers, this would be made clear once a purchase is made and one can see the actual name of the boutique. I've purchase loads of Valentino stuff over at least a dozen separate transactions and have had no problems whatsoever. Everything genuine and arrived in excellent condition.

Sigh, I did asked credit card centre helping me to chase, just wanna tell ppl my experience, n the bag i received is obviously not authentic, so better buy from other reliable website, it doesnt make sense u hv to take risk when u pay over 500euro. they claimed they did refunded to me, I hope its true,they take two weeks to receive my courier.

anyway, i wont buy from them anymore, learn a lesson
 
u know loewe leather is very soft, but the one the sell isnt. If you only look at it, it same as the real one, but once you touch it, its totally different. I dun hv any proof at all, n not going to argue here, just share my experience n think it clear before you buy.
 
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