Has anyone shopped at Italist?

[jmc3007]

Does anyone knows if they will cover custom fee or do we end up paying it?

The purchaser is responsible for covering custom fees as well as obtaining any refund. We have to keep in mind that the way custom and duties are setup in every country in the world is the point of entry begins with the purchaser and owner not the store or seller. There's a sliding scale for all item sent to the U.S., shoes at 10%, bags at 15%, clothes at 5% etc. and neither Farfetch nor Italist can refund duties because they didn't collect and hold it on your behalf, fees were paid at the airport by a 3rd party brokerage company or the merchandise wouldn't clear and proceed to its final destination. It's possible to get a refund from US Customs and Border Protection but it takes time and you have fill out the paperwork. Call one of these Drawback centers to ask for appropriate forms http://www.cbp.gov/trade/entry-summary/drawback/locations

 

[jmc3007]

So I really wanted to buy a Ferragamo bag and I was going back and forth about whether or not to get it from Italist or Farfetch. The price was much lower on Italist, but like you, I was concerned about the return cost. I did a little digging and it turns out that Farfetch also *doesn’t* refund duties either. They leave it up to the customer to apply for a refund from the Customs Office of the country. Their website is a little misleading about this, though.

I reached out to both Farfetch and Italist customer service about this and they both confirmed. Since I knew that I wanted the bag, and that it was cheaper, I took the plunge and ordered from Italist. Couldn’t be happier with it!

Congrats! To deal with the complications of buying internationally I'd always ask myself if I loved the item enough as final sale, or pretend it if I was buying it while on vacation and the only way of returning the purchase was to get on a plane a second time. Sometime the thrill of a score outweighs everything else!

 

[VernisCerise]

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I also have a question about italist, it says that US buyers are not taxed, but there's like €200 of tax showing in my bill, is it duty? Thank you

 

[ilysukixD]

I also have a question about italist, it says that US buyers are not taxed, but there's like €200 of tax showing in my bill, is it duty? Thank you

I have the same question too, I thought US aren't taxed....It's over 17% tax

ORDER SUMMARY
SUBTOTAL € 1032.78
SHIPPING € 31.97
PROMOTION '25€ OFF RC JULY'€ 25.00
TAX € 181.77

TOTAL (EURO) € 1221.52

 

[jmc3007]

Ladies can someone please share a coupon?
I also have a question about italist, it says that US buyers are not taxed, but there's like €200 of tax showing in my bill, is it duty? Thank you

Yes that's duty everyone must pay prior to receiving the goods. You're not taxed additionally beyond this point. In the past people who bought internationally would have to pay duties to fedex for example before the shipment would be delivered, this is no longer the practice.

 

[jmc3007]

I have the same question too, I thought US aren't taxed....It's over 17% tax

ORDER SUMMARY
SUBTOTAL € 1032.78
SHIPPING € 31.97
PROMOTION '25€ OFF RC JULY'€ 25.00
TAX € 181.77

TOTAL (EURO) € 1221.52

You're not paying VAT taxes that everyone else living in Europe has to pay, but you have to pay duty on imported goods as set by the U.S. Govt. If you were in person at the boutique the price for this item would be more that what you were charged online

 

[mkr]

I have shopped here. It's unbelievable how much you can save on Giorgio Armani and Gucci. There's a bag I want that is $1037.00 cheaper than it is in the US and thats with all the taxes. I think the trick is to do your research before you buy so you don't have to return anything. I will say that their handbag titles and descriptions are a little lacking. But they will get up to speed soon.

 

[Bike Pretty]

I have shopped here. It's unbelievable how much you can save on Giorgio Armani and Gucci. There's a bag I want that is $1037.00 cheaper than it is in the US and thats with all the taxes. I think the trick is to do your research before you buy so you don't have to return anything. I will say that their handbag titles and descriptions are a little lacking. But they will get up to speed soon.

Good point about the titles and descriptions! The individual shop owners enter their own product titles and descriptions, although I will be working on a project to improve them.

If you've see anything crazy, feel free to let me know and I'll do my best to prioritize it!

 

[djsmom]

I am pleased with my purchase from Italist. The shipping was fast and even with the tax and duty, I still saved a lot of money. They responded to my emails in a timely manner and they even sent more pictures of the item.

 

[Lac0880]

BEWARE OF ITALIST. Bought a Fendi medium 2 jours from them that had pictures of a blue bag and was described as blue. When I got it was forest green, Checked the code on the authenticity card and it matched forest green bag then checked the code on their website and it was forest green code with the pictures of the blue bag. My receipt says the bag is blue. Notified them as soon as I received the shipment and still haven't heard back.That was on Friday. They have not responded to any of my emails. Now to ship it back it will cost me $300 just to pay for their mistake and at this point I'm not even sure I will get a refund. This company seems like a big scam.

 

[mkr]

They are an ocean away so time is way off ours. And they aren't like the us where you can get customer service all the time. The one thing I realized is they work like 9-5 and no weekends.

 

[jmc3007]

BEWARE OF ITALIST. Bought a Fendi medium 2 jours from them that had pictures of a blue bag and was described as blue. When I got it was forest green, Checked the code on the authenticity card and it matched forest green bag then checked the code on their website and it was forest green code with the pictures of the blue bag. My receipt says the bag is blue. Notified them as soon as I received the shipment and still haven't heard back.That was on Friday. They have not responded to any of my emails. Now to ship it back it will cost me $300 just to pay for their mistake and at this point I'm not even sure I will get a refund. This company seems like a big scam.

Very sorry to hear about your experience. If the listing is still up, take a screenshot or several of the product, document all details and initiate a charge back with your credit card company and let them do the work, ie send replacement, absorb return freigh etc. fingers crossed that it'll be resolved happily in the end.

I buy mostly shoes and 6-7 transactions with Italist and several boutiques they repped went smoothly, not even missing a dust bag.

 

[Lac0880]

Very sorry to hear about your experience. If the listing is still up, take a screenshot or several of the product, document all details and initiate a charge back with your credit card company and let them do the work, ie send replacement, absorb return freigh etc. fingers crossed that it'll be resolved happily in the end.

I buy mostly shoes and 6-7 transactions with Italist and several boutiques they repped went smoothly, not even missing a dust bag.

Thanks for the advice, they did respond today to both of my emails asking for pictures and saying they will pay for shipping if it was their merchant's fault but they have to investigate first. I'm hoping they will be able to solve this for me so I'm not forced get my credit card to charge it back. I will post updates as I don't want to ruin their reputation for simply being slow to reply but I just got a little worried when I realized they removed the listing on Monday but no one has responded to my email.

 

[ilysukixD]

BEWARE OF ITALIST. Bought a Fendi medium 2 jours from them that had pictures of a blue bag and was described as blue. When I got it was forest green, Checked the code on the authenticity card and it matched forest green bag then checked the code on their website and it was forest green code with the pictures of the blue bag. My receipt says the bag is blue. Notified them as soon as I received the shipment and still haven't heard back.That was on Friday. They have not responded to any of my emails. Now to ship it back it will cost me $300 just to pay for their mistake and at this point I'm not even sure I will get a refund. This company seems like a big scam.

Do you know if the bag is actually authentic? I'm planning to purchase a bag but I'm not sure if it's trustful or not? I understand your situation of your bag and it's their fault for putting the wrong color. I guess we need to be extra careful before making any international purchase.

 

[BVFan]

Crossing my fingers on my first order from this company!