I hv just shopped a loewe bag from italist few days ago, they ship it very fast, I bought on mon n received on wed( me living in hk), n send it back today via DHL, the shipping is quite expensive which costs me around 100euro(they send to hk just 4x euro), n there maybe import tax would be charged from italy immigration( u never know how much they will charge :-0 I asked DHL coz they dun hv a fixed rate). So be aware u have to pay a large amount if you hv chance to return, other website like net a porter, u can use their company account to return so u can enjoy almost half price of shipping.
The leather quality seems not sth i expected, I dunno it authentic or not, well, its cheaper a lot than everywhere n you can return it so I just gave it a try.
However, i am a bit worried abt the refund now since their customer services is not that good( as everybody mentioned here), they reply vry vry slow, everytime I need to send three email for same question, n one day they probably can answer one question only( I hope the process of my refund wont take too much time

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I will update u gals the process.