Has anyone shopped at Italist?

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Do you know if the bag is actually authentic? I'm planning to purchase a bag but I'm not sure if it's trustful or not? I understand your situation of your bag and it's their fault for putting the wrong color. I guess we need to be extra careful before making any international purchase.
from my experience, buying from Italist is like buying from a number of high end boutiques such as Intermix, Forward, Shopbop etc. you're buying brands sold in their stores, not from 3rd party resellers. the products are new and were ordered directly from the manufacturers.
 
Do you know if the bag is actually authentic? I'm planning to purchase a bag but I'm not sure if it's trustful or not? I understand your situation of your bag and it's their fault for putting the wrong color. I guess we need to be extra careful before making any international purchase.
The bag is authentic. If you are planning to buy from them I'd ask for more pictures of the item before you purchase it, to make sure it is what you really want because returning it won't be easy. Also check if the product code matches the description on their website. I've sent them pictures 6 days ago like they asked and still haven't received a reply from their customer service. The colour kind of grew on me so I've decided just to keep it. Overall authentic products, reasonable prices but horrible customer service. Just make sure you really like what you are purchasing and treat it like a final sale, that way you won't be disappointed if you won't be able to return it.
 
The bag is authentic. If you are planning to buy from them I'd ask for more pictures of the item before you purchase it, to make sure it is what you really want because returning it won't be easy. Also check if the product code matches the description on their website. I've sent them pictures 6 days ago like they asked and still haven't received a reply from their customer service. The colour kind of grew on me so I've decided just to keep it. Overall authentic products, reasonable prices but horrible customer service. Just make sure you really like what you are purchasing and treat it like a final sale, that way you won't be disappointed if you won't be able to return it.

Thank you for your advise, I was planning to purchase the lilac color. Can you post a picture of your bag?? Do you know exactly if yours was the petit or the medium size? It has lack of descriptions of their bag. I wished they could at least list the actual name of the bag.

By the way, how long did it takes from placing an order and receiving the bag? Was it charge international transactions?
 
Thank you for your advise, I was planning to purchase the lilac color. Can you post a picture of your bag?? Do you know exactly if yours was the petit or the medium size? It has lack of descriptions of their bag. I wished they could at least list the actual name of the bag.

By the way, how long did it takes from placing an order and receiving the bag? Was it charge international transactions?
They ship very quickly, I ordered it on Tuesday night and got it Friday afternoon. They do require someone to be home and sign for delivery.
Mine is a medium, I was actually looking at the lilac myself, it's a very pretty colour. I believe it's a medium as well based on the product code and their description. You are right though about the descriptions really lacking on all of their products, no sizes etc.
Here is few pictures, as you can see the colour really changes depending on lighting from dark green to almost dark teal.
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:amuse::love: It's so pretty!!! It will be perfect for all season!! >.<" I can't seems to pull the trigger yet because it's still over $1100 after tax and I don't know if i will fall in love with it. I don't want to end up returning it. It was be a hassle.

They ship very quickly, I ordered it on Tuesday night and got it Friday afternoon. They do require someone to be home and sign for delivery.
Mine is a medium, I was actually looking at the lilac myself, it's a very pretty colour. I believe it's a medium as well based on the product code and their description. You are right though about the descriptions really lacking on all of their products, no sizes etc.
Here is few pictures, as you can see the colour really changes depending on lighting from dark green to almost dark teal.
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picture.php


picture.php
 
I hv just shopped a loewe bag from italist few days ago, they ship it very fast, I bought on mon n received on wed( me living in hk), n send it back today via DHL, the shipping is quite expensive which costs me around 100euro(they send to hk just 4x euro), n there maybe import tax would be charged from italy immigration( u never know how much they will charge :-0 I asked DHL coz they dun hv a fixed rate). So be aware u have to pay a large amount if you hv chance to return, other website like net a porter, u can use their company account to return so u can enjoy almost half price of shipping.

The leather quality seems not sth i expected, I dunno it authentic or not, well, its cheaper a lot than everywhere n you can return it so I just gave it a try.

However, i am a bit worried abt the refund now since their customer services is not that good( as everybody mentioned here), they reply vry vry slow, everytime I need to send three email for same question, n one day they probably can answer one question only( I hope the process of my refund wont take too much time :((

I will update u gals the process.
 
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I received my grey petite 2jour today,it shipped by Dhl from giglio online boutique in Italy and took six days to arrive to my home in Kuwait,there is no additional packing only the dust bag and italist shipping box.
 

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Hi akiisthebest,


Thanks to share your experience to us.


I would like to buy a Loewe bag at Italist but am struggling if I should take action. ;) Could you please share which Loewe bag you have bought? Do you mean the leather quality is not the same as that you touch the same one in the shop?




I hv just shopped a loewe bag from italist few days ago, they ship it very fast, I bought on mon n received on wed( me living in hk), n send it back today via DHL, the shipping is quite expensive which costs me around 100euro(they send to hk just 4x euro), n there maybe import tax would be charged from italy immigration( u never know how much they will charge :-0 I asked DHL coz they dun hv a fixed rate). So be aware u have to pay a large amount if you hv chance to return, other website like net a porter, u can use their company account to return so u can enjoy almost half price of shipping.

The leather quality seems not sth i expected, I dunno it authentic or not, well, its cheaper a lot than everywhere n you can return it so I just gave it a try.

However, i am a bit worried abt the refund now since their customer services is not that good( as everybody mentioned here), they reply vry vry slow, everytime I need to send three email for same question, n one day they probably can answer one question only( I hope the process of my refund wont take too much time :((

I will update u gals the process.
 
hv to say that the return process is totally crazy, since Italist require customer to pay the import tax on their own, n DHL says that there is only coroprate account can pay the tax in advance in hong kong, italist hv promised that they would pay the tax first n deduct in the refund after, n the result is they refused to receive the courier.

The import tax is 233 euro n I am still willing to pay, coz u n me know the deal n rules at the begining. however, I really can't accept their customer service, I dunno how much time i hv to spend on a bag which seems not the one u touched in shop.

I will update u gals how its going on.
 
again, DONT BUY ANYTHING FROM ITALIST! dont!

after almost a week the return courier hv arrvied italy, they said they would receive it on next monday, but the thing is DHL said they just didnt reply anything. They r not only horrible customer services, its a scam, you cant return it actually, n the thing probably u buy from them are not authentic, if it is, then why they avoid to refund? it just totally not make sense
 
Hello!

My order received very quick! 3 days and I got it via DHL
Highly recommended to order from italist&#9786;&#65039;&#128522;

And this is wat I got &#128516;

I just ordered a bag from Italist. I ordered on Tues and they still did not send me any tracking number yet so I'm nervous now. I see Tiff's shoes and somehow I see a stud on the left shoe is slanting.
 

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I just ordered a bag from Italist. I ordered on Tues and they still did not send me any tracking number yet so I'm nervous now. I see Tiff's shoes and somehow I see a stub on the left shoe is slanting.


Have you emailed them regarding the dhl tracking information? I've never had an issue. I'm horrified that you ladies are having this much trouble with them! [emoji17]
 
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