Has anyone shopped at Italist?

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I've shopped in Italist and had a good experience. Their customer service replied to my queries promptly. I have asked them to send me photos of the actual bag which I'm interested to purchase and they replied within 24 hours. I ordered the bag in Wednesday (Australia time) and received the bag on Monday (Australia time). The bag is 100% authentic. :smile1:
 
I just read the last couple of posts and want to share my experience. I got a great deal on Valentino - item was authentic, shipped quickly and was less expensive than if I bought at Nieman and Saks. The 'do not buy, they sell fakes' general statement bothers me. I'm sorry fo hear that some people got scammed but I don't think that should translate into "everything on this site is fake".
 
Hi Lac0880,

I just wanted to follow up and see if you had received any response yet from Italist's customer service? I want to make sure that they are getting back to you.

Hi,

I haven't really had time to check in on here so sorry for a very late response.
Yes, I have ended up receiving a response from them stating the bag is described as "blue-green" by their supplier, at that point however I've already decided to keep the bag and used it on 2 occasions do I've decided not to pursue the issue any further.

Like I said in my previous posts I believe their items are 100% authentic however their site lacks detail descriptions and their response might not be the quickest based on NORTH AMERICAN standards. If you end up not liking the item return will be quite pricey, that said I would definitely buy from them again. Next time I will just research the item before I purchase it a bit more, maybe ask for additional pictures or better description etc.
 
So Italist sells genuine, authentic, new items - with mediocre customer service - is that the general consensus? Tried to get department store to price match an item and was told that the website "only sells defective things". But my understanding is that Italist is basically an Italian Farfetch - a website that I have had good success with.
 
So Italist sells genuine, authentic, new items - with mediocre customer service - is that the general consensus? Tried to get department store to price match an item and was told that the website "only sells defective things". But my understanding is that Italist is basically an Italian Farfetch - a website that I have had good success with.


They sell REAL, BRAND NEW, items from REAL boutiques. I haven't/have yet to have a bad experience with them. There products always come promptly in perfect condition. Saks sends me worse packaging than italist. What does that tell you? Haha
 
So Italist sells genuine, authentic, new items - with mediocre customer service - is that the general consensus? Tried to get department store to price match an item and was told that the website "only sells defective things". But my understanding is that Italist is basically an Italian Farfetch - a website that I have had good success with.
That's pretty much it. All the products come from Italian boutiques and shops. Italist.com is definitely not a discount outlet and no one should be receiving defective items!

We're a small company and unfortunately our customer service has been going through some growing pains. We recently added more people to the team though, hopefully we are getting better. If you do run into any problems, let me know and I can flag your issue so that it gets the right attention.
 
The bag is finally here! And before I can even suspect that it's not legit or anything... I immediately fell in love with the bag. The leather was supple just right and smelled good. And don't even get me started with the redness of this bag! LOVE! It's the perfect shade of red with the blue undertone.... which is my favorite type of red.

The bag came with all the usual stuff: dust bag, care card, leather swatch

The only thing disappointing is the way it was packed. I opened the box and the bag wasn't even in its dust bag. They threw in a couple sheets of paper to stuff the box and that was it. But I was too excited to see the bag that I decided to overlook that.

I'll head to the Gucci authentication thread now to verify the genuineness of the bag,

4ckZG3Ob.jpg

KYLBTX3b.jpg

qzJSIWOb.jpg
 
The bag is finally here! And before I can even suspect that it's not legit or anything... I immediately fell in love with the bag. The leather was supple just right and smelled good. And don't even get me started with the redness of this bag! LOVE! It's the perfect shade of red with the blue undertone.... which is my favorite type of red.

The bag came with all the usual stuff: dust bag, care card, leather swatch

The only thing disappointing is the way it was packed. I opened the box and the bag wasn't even in its dust bag. They threw in a couple sheets of paper to stuff the box and that was it. But I was too excited to see the bag that I decided to overlook that.

I'll head to the Gucci authentication thread now to verify the genuineness of the bag,

4ckZG3Ob.jpg

KYLBTX3b.jpg

qzJSIWOb.jpg


Did the Gucci authentication thread give it a thumbs up?
 
The bag is finally here! And before I can even suspect that it's not legit or anything... I immediately fell in love with the bag. The leather was supple just right and smelled good. And don't even get me started with the redness of this bag! LOVE! It's the perfect shade of red with the blue undertone.... which is my favorite type of red.

The bag came with all the usual stuff: dust bag, care card, leather swatch

The only thing disappointing is the way it was packed. I opened the box and the bag wasn't even in its dust bag. They threw in a couple sheets of paper to stuff the box and that was it. But I was too excited to see the bag that I decided to overlook that.

I'll head to the Gucci authentication thread now to verify the genuineness of the bag,

4ckZG3Ob.jpg

KYLBTX3b.jpg

qzJSIWOb.jpg


Did the Gucci authentication thread give it a thumbs up?
 
Let me tell you a story:

I looked all over the internet for info on this ite but found NOTHING. They have some fantastic prices on Giorgio Armani bags. I was afraid of getting scammed so I emailed them and asked "what's the catch" and "why are your prices so low" and "why can't I find a single person who has bought from you?"

They were very helpful and sent me magazine articles about themselves and assured me they were on the up and up. So I decided to try it, totally expecting to get ripped off. There is a GA bag I want but I ordered a different bag, an older GA that was 360.00. as a dry run for the $1000. bag I really wanted.

So I added the bag to my cart and it kept kicking it out of my cart? I'm gonna get ripped off. Then I created an account and it went to my cart just fine. Oh well I haven't paid yet. So I add it to my cart and it won't give me a total with shipping UNTIL I PAY! Good grief this is going to get ugly. I email them, mind you they aren't open 24/7 like American online shops. I ask them why I can't get a true amount and they were very helpful but that's just how it is. So I'm thinking my $300 bag will end up being $600.

It took me 3 days to finally get the nerve to press that PAY button! This was my first international purchase so I didn't know what to expect. So Friday night I'm having a few cocktails with my husband, I get a little tipsy and go hit that PAY button. ERROR! Problem with your transaction. please contact us ASAP! Dear Lord please help me. So I contact them but you know it's Friday night and they're closed.

They get back to me Saturday and tell me my card put a hold on my possibly fraudulent purchase and to call them. My conscience is soo telling me to stop now, but I need that bag. So I call the card company and take care of it. Then I stew over this for a few hours and then I did it. I pressed PAY

And then the strangest thing happened. I got an instant email from Italist thanking me for my purchase and here's your receipt and heres an email to refer a friend and they'll get 25euros to spend and your bag will be there in 3-10 days heres your tracking number and it is leaving first thing monday morning.

It left there Monday and I just got it today(Thursday) and it is brand new and properly packaged and authentic and beautiful and smells so good. Whew!

So They are a lovely company, I give them 5 stars!:yw:

so how much was the shipping lol ?
 
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