Filed Ebay Dispute against linda*s***stuff

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

Status
Not open for further replies.
#62
chloehandbags said:
I'm guessing she means would you have also expected an equally timely response and/or refund, had this been a private seller selling their own stuff and would you have filed a dispute after the same length of time, had the same thing happened with that private seller as happened here?

Or would you have given the private seller a little more leeway, as selling isn't their profession?
Click to expand...

I'd likely expect a response from anyone during an 11 day period, knowing that items are being listed during this time and the account is being actively used during this time.
 
#63
Ellie Mae said:
I'd likely expect a response from anyone during an 11 day period, knowing that items are being listed during this time and the account is being actively used during this time.
Click to expand...


The time frame which you mention is not reasonable for a response.

However, Linda did address the issue with an explanation and an

apology and your refund was processed. Can we put this to rest now??
 
#64
chloebluekitty said:
I'm glad it worked out for you, Ellie Mae.

I just want to say that I've been buying and selling with Linda's Stuff for several years now and am proud to say that Linda is personally involved with her customers. She tries very hard to answer calls and provide the utmost in customer satisfaction. She and her staff are hardworking and extremely honest. No one is absolutely perfect and at times things slip thru the cracks. Please bear in mind, there were 2 holidays that occurred on weekends. That would cause a huge backlog for a company. I'm sure being on your end of it, it must have been very frustrating. However, I can assure you and everyone else on this board that Linda and her staff are honorable, hard-working, diligent people and shouldn't hestitate to do business with Linda's Stuff. :D
Click to expand...

Yes, all is well, thank you.
As I said in earlier posts, there have been many members who have been very pleased w/ their purchases from Linda. And others who have not. BOTH sides have posted here on this thread.
And, IMO, NO ONE has posted here w/ intent to trash Linda or her business. This thread has remained very civil. I have tried to keep my posts very factual. Did not post details about the item/description. I have not stated not to buy from her, nor has anyone else that I noted. IMO, most of the posts on this thread have been kept very factual.

BUT, JMHO, there are some bona-fide CS issues that could certainly be improved. RE: Item description/pix and email response.

Linda has been very gracious in her responses today and has refunded. I do appreciate and applaud her CS TODAY!
 
#66
hotshot said:
The time frame which you mention is not reasonable for a response.

However, Linda did address the issue with an explanation and an

apology and your refund was processed. Can we put this to rest now??
Click to expand...


She was asked a question by another member and she answered it, what's wrong with that? :shrugs:
 
#67
Ellie Mae said:
UPDATE: no need to call. Seems filing a dispute does get some attention. Money refunded... and now there is a request for a cancellation, and an email message from FRED. Now we know 1 way to get their attention.
Click to expand...
I'm not sure my recommendation will be popular but IMO, you shouldn't agree to the mutual and also, IMO, it's a bit nervy for a seller who has clearly mis-described an item to request a mutual.

Had the item be accurately described, you either would have known what to expect or you would have hit the back button and found another seller with a bag in better condition. You wouldn't have had to go through the hassle of disputing and returning.

Although you don't want the SNAD item, it's time for Linda and her staff to get the message that their listings are inaccurate and more attention to detail needs to be paid.

Perhaps if some of the FVFs of returned items hit her in the pocketbook (no pun intended), she will put more effort into accurately describing her items, verifying authenticity and responding more promptly to emails.

By requesting mutual cancellations from her buyers, she has no incentive to change the way she does business, i.e., just offer "no questions asked" refunds, get the item back, have a happy buyer who is glad to get the refund without a fight and continue on her merry way.

She is only out the listing fees, which are minimal in comparison to FVFs.
 
#68
BeenBurned said:
I'm not sure my recommendation will be popular but IMO, you shouldn't agree to the mutual and also, IMO, it's a bit nervy for a seller who has clearly mis-described an item to request a mutual.

Had the item be accurately described, you either would have known what to expect or you would have hit the back button and found another seller with a bag in better condition. You wouldn't have had to go through the hassle of disputing and returning.

Although you don't want the SNAD item, it's time for Linda and her staff to get the message that their listings are inaccurate and more attention to detail needs to be paid.

Perhaps if some of the FVFs of returned items hit her in the pocketbook (no pun intended), she will put more effort into accurately describing her items, verifying authenticity and responding more promptly to emails.

By requesting mutual cancellations from her buyers, she has no incentive to change the way she does business, i.e., just offer "no questions asked" refunds, get the item back, have a happy buyer who is glad to get the refund without a fight and continue on her merry way.

She is only out the listing fees, which are minimal in comparison to FVFs.
Click to expand...

I was thinking the same thing, not that she didn't post a very gracious response here and I'm happy Elle is being refunded. Still, it's extremely frustrating as a buyer when you receive an item that is in worse condition than described, for that reason alone I am hesitant to do business with her, despite her good intentions.

Linda
 
#69
I hope that when this item is re-listed the description and pix are more telling of actual condition.
And FYI to the seller, it's NOT a MINI. Tag style # does not match style # for a MINI.
 
#70
I was surfing the other day and saw a bag listed by her staff. The gallery shot was the back of the bag. Now I know some sellers do that on purpose but not her. I think someone should at least take some care on what shot is in the gallery view.

Of course I don't see it now that I am looking for it.
 
#71
Most of why I probably wouldn't purchase from Linda again is the frustration of everything. Customer service is great, BUT only after you've complained frequently and loudly about something. AND they definitely don't describe most of their items accurately.

Everyone understands that high volume businesses are busy, however, if you have that much to do and can't handle everything, you either need to expand and hire more people, or cut back and just take in what you can handle.

Sorry you had to deal with this!
 
#72
Really sorry to read of your difficulties, EM, but so pleased that things appear to have been resolved. Hope you don't have to go through something like this again. Very best wishes!
 
#73
I don't understand why all of you are still talking about this stupid refund. It's over and done with. This situation is an exception considering that it happened to fall over 2 holidays. You MUST take that into consideration. I've worked with Linda as well for many years and come to find that all of my questions are always answered in a timely manner. If you would have bought this bag from any online department store (Bloomingdales, Neiman Marcus, etc.) would you expect a refund the DAY they receive it? Absolutely not! Ellie Mae completely blew this situation out of proportion and all of you that are jumping on her bandwagon are ridiculous.
 
#74
??? 11 days? Even Linda admitted she dropped the ball!

And as indicated by previous posts, others have had communication issues with the seller also.

As shown by this post, it was the final option Ellie Mae had in order to try to get a resolution.
 
#75
Ellie Mae, :flowers: I am VERY happy to hear you FINALLY got the money returned. :woohoo: I am also VERY glad you posted this,as myself plus several others I am sure like know this sort of thing.IMO ebay has SEVERE issues with sellers NOT describing the items accurately. :tdown: Then you go though ALL the hassels to have to ship it back.The very LEAST a company can do is spend 10 seconds to let you know the item has arrived,and do the refund.I too think ten days is crazy ...even over a 2 weekend holiday.I am sorry if it is THIS crazy over there their needs to be more staff added on to help them along.It takes years to build a reputation but seconds of ones own doing to destroy it.......
 
Status
Not open for further replies.
Top