I don't understand why all of you are still talking about this stupid refund. It's over and done with. This situation is an exception considering that it happened to fall over 2 holidays. You MUST take that into consideration. I've worked with Linda as well for many years and come to find that all of my questions are always answered in a timely manner. If you would have bought this bag from any online department store (Bloomingdales, Neiman Marcus, etc.) would you expect a refund the DAY they receive it? Absolutely not! Ellie Mae completely blew this situation out of proportion and all of you that are jumping on her bandwagon are ridiculous.
Were still talking about it, simply because we can

Blowing something out of proportion is a subjective opinion, and Ellie felt 11 days was much to long to refund. She's entitled to feel that way. And I havent seen much bashing if any of the seller on here.
Just because we simpathize with the buyer that it took 11 days to get a refund doesnt automatically make us all ridiculous. But thank you for your opinion