Filed Ebay Dispute against linda*s***stuff

[Ellie Mae]

Sorry to hear this.

I emailed them questions about an LV listing before, and they refused to send addtl pics, not to mention that I had to email two or three times before they answered. Also, FYI...they have listed at least 2 LV fakes that I can remember.

Hope it all works out! I'm sure you'll be refunded......someday. >

And I can fully understand how & why they might sell fakes.
If as Heather describes....then.....Items are not authenticated, the actual item owner writes the description. Linda & Fred would often be selling things they never see. So I think it's very plausible that they could easily list fakes and easily accept fakes in returns.
And yes, you'll likely never see more photos that what gets listed w/ the item originally.

 

[ardylynn]

Hi Ellie Mae, this is Linda Lightman from Linda's Stuff. I am so beyond sorry to read your posts and know that you had any issue with us. Please know how hard I work to please all buyers and make sure that every buyer has a positive experience with Linda's Stuff. In addition, we work tirelessly with a group of experts to insure that every item we list is authentic. We have a 7 day return policy and we state that we process returns within 7 days. With the holiday season, we have been crazed with returns and emails, trying our best to respond to all in a timely manner. Your refund has been issued and you should see it on paypal. Please know that we stand behind every purchase. I can always be reached by telephone at 215-956-9190 or 1-866-685-4632 if you have any issue with emails. I so appreciate your understanding and am sorry for any delay you experienced. I want you and everyone to continue to shop with us with confidence. Thanks so much for your understanding and confidence, wishing you a very Happy Healthy New Year. All the best, Linda

 

[Ellie Mae]

Hi Ellie Mae, this is Linda Lightman from Linda's Stuff. I am so beyond sorry to read your posts and know that you had any issue with us. Please know how hard I work to please all buyers and make sure that every buyer has a positive experience with Linda's Stuff. In addition, we work tirelessly with a group of experts to insure that every item we list is authentic. We have a 7 day return policy and we state that we process returns within 7 days. With the holiday season, we have been crazed with returns and emails, trying our best to respond to all in a timely manner. Your refund has been issued and you should see it on paypal. Please know that we stand behind every purchase. I can always be reached by telephone at 215-956-9190 or 1-866-685-4632 if you have any issue with emails. I so appreciate your understanding and am sorry for any delay you experienced. I want you and everyone to continue to shop with us with confidence. Thanks so much for your understanding and confidence, wishing you a very Happy Healthy New Year. All the best, Linda

The refund has been received, Linda... as posted below. I have also received all of your other ebay requests and responded to Fred. ALso answered you on the prior thread.. no need to double post.

 

[chloehandbags]

UPDATE: no need to call. Seems filing a dispute does get some attention. Money refunded... and now there is a request for a cancellation, and an email message from FRED. Now we know 1 way to get their attention.

Oh, that's great!

Really shouldn't have had to come to you filing a dispute (or even calling them), to get their attention, though.

Perhaps they should consider hiring a couple more people to man their email account?

 

[Love Of My Life]

UPDATE: no need to call. Seems filing a dispute does get some attention. Money refunded... and now there is a request for a cancellation, and an email message from FRED. Now we know 1 way to get their attention.

Glad to know that they did process your refund and the matter

has been settled.

 

[Love Of My Life]

Hi Ellie Mae, this is Linda Lightman from Linda's Stuff. I am so beyond sorry to read your posts and know that you had any issue with us. Please know how hard I work to please all buyers and make sure that every buyer has a positive experience with Linda's Stuff. In addition, we work tirelessly with a group of experts to insure that every item we list is authentic. We have a 7 day return policy and we state that we process returns within 7 days. With the holiday season, we have been crazed with returns and emails, trying our best to respond to all in a timely manner. Your refund has been issued and you should see it on paypal. Please know that we stand behind every purchase. I can always be reached by telephone at 215-956-9190 or 1-866-685-4632 if you have any issue with emails. I so appreciate your understanding and am sorry for any delay you experienced. I want you and everyone to continue to shop with us with confidence. Thanks so much for your understanding and confidence, wishing you a very Happy Healthy New Year. All the best, Linda

The response is professional and the explanation is appropriate.

 

[Ellie Mae]

Oh, that's great!

Really shouldn't have had to come to you filing a dispute (or even calling them), to get their attention, though.

Perhaps they should consider hiring a couple more people to man their email account?

You have a point. They offer email contact. Typically even HUGE co's who offer email CS, repond w/in 24-48 hrs. Do you do business w/ ANY company online who does not respond w/in 11 days?
My point is.. if no one is going to respond, then don't offer email contact. Or set up a auto vacay response if you plan to be gone. Something...??
I would have kept waiting had I received ANY response.

 

[itsonly4me]

^^^Sorry you had to go though this elle. I just have to say ATLEAST the item was indeed authentic and you didnt have to "fight' for your money back. I agree looking at it from your perspective that you cant imagine how they couldnt just click the refund button, but when they have that many listings and things going on, I can only imagine!! I do agree with you that they maybe need to hire more people to have the emails answered in a timely fashion (with in 24 hours). You are right that you shouldnt have to call, if they do offer email.
Just a question : Had this been just a regular person and not an "ebay store" would your thoughts have changed much?

 

[chloehandbags]

You have a point. They offer email contact. Typically even HUGE co's who offer email CS, repond w/in 24-48 hrs. Do you do business w/ ANY company online who does not respond w/in 11 days?

Also, if they can't respond within a timely manner (say, 48hrs), most of them send out a message saying they've received your email, but that they're currently experiencing a particularly high number of enquiries, at the moment, so their response may be delayed (or something like that), don't they?

Perhaps Linda could consider something along those lines, in future?

My point is.. if no one is going to respond, then don't offer email contact. Or set up a auto vacay response if you plan to be gone. Something...??
I would have kept waiting had I received ANY response.

 

[archygirl]

Glad to see that you got the refund. Odd though, I have purchased a bunch of clothing from them, all without problem. I do know that there have been issues with bags--which is why I have not purchased bags from them. You have to really look at the photos too, sometimes the clothing is REALLY wrinkled or looks a bit wrecked. JMTC

 

[CHLOEGLAMOUR]

My point is.. if no one is going to respond, then don't offer email contact. Or set up a auto vacay response if you plan to be gone. Something...??
I would have kept waiting had I received ANY response.

ITA!..i am so sorry for what happened to YOU, ELLIE.. btw i am happy that you received a refund and solved your problems

 

[Ellie Mae]

^^^Sorry you had to go though this elle. I just have to say ATLEAST the item was indeed authentic and you didnt have to "fight' for your money back. I agree looking at it from your perspective that you cant imagine how they couldnt just click the refund button, but when they have that many listings and things going on, I can only imagine!! I do agree with you that they maybe need to hire more people to have the emails answered in a timely fashion (with in 24 hours). You are right that you shouldnt have to call, if they do offer email.
Just a question : Had this been just a regular person and not an "ebay store" would your thoughts have changed much?

In what respect?

 

[redskater]

I'm so glad you got your refund, but I agree, just an email or something to say that they had received it would have put your mind at ease. I hate when there is no communication when it only takes a minute to do, especially when you comply with their rules. Thanks for alerting us to what can happen with this seller. I always thought that everything they listed was authentic and would not have thought to question anything I bought from them.

 

[chloehandbags]

In what respect?

I'm guessing she means would you have also expected an equally timely response and/or refund, had this been a private seller selling their own stuff and would you have filed a dispute after the same length of time, had the same thing happened with that private seller as happened here?

Or would you have given the private seller a little more leeway, as selling isn't their profession?

 

[chloebluekitty]

^^^Sorry you had to go though this elle. I just have to say ATLEAST the item was indeed authentic and you didnt have to "fight' for your money back. I agree looking at it from your perspective that you cant imagine how they couldnt just click the refund button, but when they have that many listings and things going on, I can only imagine!! I do agree with you that they maybe need to hire more people to have the emails answered in a timely fashion (with in 24 hours). You are right that you shouldnt have to call, if they do offer email.
Just a question : Had this been just a regular person and not an "ebay store" would your thoughts have changed much?

I'm glad it worked out for you, Ellie Mae.

I just want to say that I've been buying and selling with Linda's Stuff for several years now and am proud to say that Linda is personally involved with her customers. She tries very hard to answer calls and provide the utmost in customer satisfaction. She and her staff are hardworking and extremely honest. No one is absolutely perfect and at times things slip thru the cracks. Please bear in mind, there were 2 holidays that occurred on weekends. That would cause a huge backlog for a company. I'm sure being on your end of it, it must have been very frustrating. However, I can assure you and everyone else on this board that Linda and her staff are honorable, hard-working, diligent people and shouldn't hestitate to do business with Linda's Stuff.