I submitted a Coach bag for consideration and this is the message I got from them:
Thank you for contacting AVELLE/Bag Borrow or Steal regarding the possible sale of your Coach handbag.
In addition to the images you have added, we need to view a clear legible image of the purchase receipt that is listed in your submission.
Please also include a photo of the Coach Creed, found on the interior of the bag; it is the leather badge with the style/serial number.
Your image can be uploaded to the submission you have already created. Simply select MY CLOSET > SELLING HISTORY, and then click the View Submitted Details pop-up box for the correlating BBOS tracking number (*please reference tracking number(s) below).
You're better off asking this in the Coach forum. Do you have the receipt still? I think you should post this in the Coach forum. The people there should help you way better.