Experience with Chanel refurbishing/repair

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#1,276
happy_hippo said:
Since you have a vintage bag, is it true that the chain and the turn lock key is 24k plated gold? Do they replace it with non 24k plated gold? I guess I will see in 2-3 months..
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Chanel has stopped manufacturing hardwares with gold plated many years ago...if they are replacing the chain and turn lock hardwares, most likely will use the current metal material... Why dont you call and ask to speak to the leather specialist (not the SA who took your order)?

There is another useful thread you can look up for feedback on the refurbishment on the hardware...
 
#1,277
tonkamama said:
Chanel has stopped manufacturing hardwares with gold plated many years ago...if they are replacing the chain and turn lock hardwares, most likely will use the current metal material... Why dont you call and ask to speak to the leather specialist (not the SA who took your order)?

There is another useful thread you can look up for feedback on the refurbishment on the hardware...
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The leather specialist at the Chanel store or Chanel customer care? I never had my bag repaired before and just wanted to clarify in your posting. thanks!
 
#1,278
Like tonkamama mentioned...here's a direct link to the Chanel repair/refurbishment thread: http://forum.purseblog.com/chanel/experience-with-chanel-refurbishing-repair-234313.html

Many users have shared their experiences there. Do a search and you can find a lot of useful info there! :)

I've never had to have any of my Chanel bags refurbished so I'm not familiar with how they do repairs. Hopefully the above thread that I linked will be helpful to you.
 
#1,279
Sorry if my comment was a bit confuse.

May I suggest the followings:

1. Call your boutiques and ask to speake someone more senior or the boutique manager. It came to my realization that most newer and younger SA not as informative, ykwim...;)

2. Usually Chanel sends the bag to leather surgeon for repair or refurbish. You can try calling LS direct and ask about it. (I never tried this before but some ppl has been sending Chanel to LS for repair directly so they should know the answer). You can ask if you want to "replate" your chain with gold plated, is it doable ...

I had two of my vintage black lambskin bags redye via the Chanel boutique, but later I found leather surgeon tag inside the pocket of my bag. Usually if it comes back within couple of months, it is done by LS and I was told by Chanel that LS has all the required repair materials including dyes that Chanel consigned to them.

According the break down repair pricing, Chanel only charges $150 for the chain, thus it will not be gold plated.

HTH.
 
#1,281
happy_hippo said:
The leather specialist at the Chanel store or Chanel customer care? I never had my bag repaired before and just wanted to clarify in your posting. thanks!
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Hi, what Chanel bouquet did you leave it at? Sadly the guy at 57th will not give any info! We know LS does Chanel repairs. I just got a bag redyed and I was charged the whole cost of refurbishment. Even though I did not have chains or hard ware replaced.

I would call and make sure they do not change your HW to the current HW , because that is what they usually do! GL
 
#1,282
sjunky13 said:
Hi, what Chanel bouquet did you leave it at? Sadly the guy at 57th will not give any info! We know LS does Chanel repairs. I just got a bag redyed and I was charged the whole cost of refurbishment. Even though I did not have chains or hard ware replaced.

I would call and make sure they do not change your HW to the current HW , because that is what they usually do! GL
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Thank you all!

I went to the Madison Ave store.
 
#1,284
Just called today to confirm that my WOC is on her way back from her Parisian summer vacation. Not including the time to get back to me (should be another two weeks) it was completed within the estimated eight weeks and for $50. Plus the store manager promised me a dustbag and box (not being greedy -- it wasn't given out for WOCs when I purchased mine). I will also ask for a camellia and bag when I pick it up.

Of course I haven't seen the repair yet. I will post before and after when I get it back. But for $50 I am pleased (assuming they didn't botch the repair, lol).
 
#1,287
Cocored said:
Can someone please help me. im travelling to london soon and i would like to get my chanel jumbo bag's chain replaced as it squeaks a lot.

Should i go to chanel store or to a repair spa?
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You should always go thru Chanel for chain replacement... i don't think other repair shops carry any original Chanel parts.
 
#1,288
I took in my RED vintage lambskin Classic Flap SHW handbag into refurbishment to the South Coast Plaza Chanel boutique. I was originally quoted 6 - 8 weeks. I just recieved a call and email that it's ready for pick up and to bring my ID and money. They were redying it red and replacing the silver turn-lock, as the silver had worn off and the brass was showing through. I dropped off on 7/28/15 and it's ready today 8/13/15 which is just past two weeks. I'm nervous about how quickly it was repaired. I hope it turned out okay. I want to post before drop off pics and after pick up pics but not sure how.
 
#1,289
I contacted the Chanel store who told me that they have 1 store in the US that all the bags go to, they said it was in NJ. So I am guessing they mean Rago Brothers and not Leather Surgeons in DE. They also said that the gold hardware is all plated gold hardware when they replace the chain and turn lock key with? This was the leather specialist at the store but also told me that they would send my bag out for repair for the person to diagnose and will tell her if they think they can repair the bag and if not they send it back. Apparently, very old vintage bags cannot be repaired even though they said my bag looked nice. I don't know who is telling me the truth!
 
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#1,290
happy_hippo said:
I contacted the Chanel store who told me that they have 1 store in the US that all the bags go to, they said it was in NJ. So I am guessing they mean Rago Brothers and not Leather Surgeons in DE. They also said that the gold hardware is all plated gold hardware when they replace the chain and turn lock key with? This was the leather specialist at the store but also told me that they would send my bag out for repair for the person to diagnose and will tell her if they think they can repair the bag and if not they send it back. Apparently, very old vintage bags cannot be repaired even though they said my bag looked nice. I don't know who is telling me the truth!
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I was recently told that they couldn't refurbish or replace the chain straps on my 30 year old lambskin bag. I think i already wrote about it in this thread somewhere. I was going to take it to Rago Brothers but then some fellow TPFers recounted nightmare stories with them. So I emailed photos to Leather Surgeons in Doylestown PA and they said they can do chains and refurbishment. Yay! I am going to send it to them. I hope this may help you?
 
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