Experience with Chanel refurbishing/repair

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#1,246
I'm curious as well. I bought a Jumbo in January/February of this year and I've already lost a screw. This is my second caviar bag and I have to admit that the quality is no where near my medallion tote which I've had for about 13 years.
 
#1,247
LouisVKik said:
I'm curious as well. I bought a Jumbo in January/February of this year and I've already lost a screw. This is my second caviar bag and I have to admit that the quality is no where near my medallion tote which I've had for about 13 years.
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Sorry to hear! I know LV does this, so I was just wondering if Chanel did. Hope so as the hardware can definitely get scratched up over time.
 
#1,251
I noticed my ghw turnlock on my classic flap had a chip 2 years after I bought it (after minimal use), took it to the chanel boutique and the hardware was replaced for free. It took a month for the repair. This was in 2011 though. I don't know if that policy still applies at present.
 
#1,254
Chanbal said:
If the bag is <1 year, the repair is likely free of charge; otherwise, there is a fee.
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They fixed a hole in my perforated 50's satchel for free.
It's about 9 years old and I have no sticker card or receipt.
It took 2 weeks here in New Bond Street London so it depends I think! Maybe I was just mad lucky?&#10084;&#65039;

Ps: they also gave me a dustbag and carry out bag:) I just asked how much a dustbag would cost and she said I'll just give you one:)
 

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#1,255
My new (2-3months old. Used less than 10x) medium flap has this which looks like the leather there has torn. Should I get it fixed? Can it be fixed? It doesn't bother me now as it's not obvious but I'm worried it will tear further. Anyone has such encounter?

Good side vs the bad side.ImageUploadedByPurseForum1437479738.611400.jpgImageUploadedByPurseForum1437479749.261527.jpg
 
#1,256
I just brought a used/preowned black lambskin medium bag that I would like to re-dyed and have some scratches taken out. or maybe refurbished? Do you think I would have a problem if I go into a Chanel boutique since I am not the original owner and do not have an original receipt if they are going to give me a problem? I am in New York and have the authentcity card..Are there any nice Chanel boutiques with nice salespeople?
 
#1,257
NickitaLuvsLV said:
They fixed a hole in my perforated 50's satchel for free.
It's about 9 years old and I have no sticker card or receipt.
It took 2 weeks here in New Bond Street London so it depends I think! Maybe I was just mad lucky?&#10084;&#65039;

Ps: they also gave me a dustbag and carry out bag:) I just asked how much a dustbag would cost and she said I'll just give you one:)
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I don't want to tempt fate but London does seem to be pretty quick for repairs! I have taken two bags in to Harrods, one with a peeling strap one with a dropped stitch and the first took 10 days, the second 3 weeks. I took them both in their dustbags but got a new box and a carrier on each occasion. I think major work has to go to Paris but smaller problems are repaired in London (or so I was told!). :smile1:
Your bag is gorgeous by the way!
 
#1,258
happy_hippo said:
I just brought a used/preowned black lambskin medium bag that I would like to re-dyed and have some scratches taken out. or maybe refurbished? Do you think I would have a problem if I go into a Chanel boutique since I am not the original owner and do not have an original receipt if they are going to give me a problem? I am in New York and have the authentcity card..Are there any nice Chanel boutiques with nice salespeople?
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I don't know about New York but I wasn't asked for a receipt for either of my repairs in London.
 
#1,259
Tonimichelle said:
I don't want to tempt fate but London does seem to be pretty quick for repairs! I have taken two bags in to Harrods, one with a peeling strap one with a dropped stitch and the first took 10 days, the second 3 weeks. I took them both in their dustbags but got a new box and a carrier on each occasion. I think major work has to go to Paris but smaller problems are repaired in London (or so I was told!). :smile1:
Your bag is gorgeous by the way!
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Thanks for sharing! And thank you&#10084;&#65039;
 
#1,260
I just purchased a vintage flap that is probably 30 years old. It needs new chains and a full refurbishment. I was going to take it to Chanel first but now I am wondering what is the best course of action. The interior needs work too and I understand that Chanel doesn't do interiors anymore. Should I send it first to Chanel and then after a local leather shop for the interior? Does anyone have some wisdom on this and possibly a local leather spa in the NY/NJ area? TIA!
 
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