Yes, Chanel will clean the inside of the bags but the prices are pretty high - it looks like you are in the US- if so- look into Rago Brothers in NJ - I sent a bag to them after someone on the forum mentioned them- they cleaned the entire fabric lining for $55 and it came out beautifully- you ship them the bag at your expense but then they pick up the cost to return- good luck!
Experience with Chanel refurbishing/repair
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Yes, Chanel will clean the inside of the bags but the prices are pretty high - it looks like you are in the US- if so- look into Rago Brothers in NJ - I sent a bag to them after someone on the forum mentioned them- they cleaned the entire fabric lining for $55 and it came out beautifully- you ship them the bag at your expense but then they pick up the cost to return- good luck!
I didn't manage to take a picture because they took the bag back immediately upon discovering their mistake.
The SA initially didn't believe that the pen mark was their fault and called out the SA who took the bag in. She checked the papers that came with the bag and confirmed that the mark was not there when they took the bag in.
What is wrong with Chanel these days?
My bag went into the london Bond St boutique for repair - they gave me a new dustbag and booklet. The sales assistant showed me the repaired bag to examine and then took it away to repackage beautifully. Think they gave my bag a little spruce up too... Very satisfactory service.Omg! Is that the white dustbag from Rue Cambon? Tempted to send my bags in for refurbishing to get it packaged again...So pretty!!!
I let go of my bag about 4-5 weeks ago for repair and haven't heard word yet. One of the SAs told me it usually takes 2-3 weeks for repairs but that's not the case. I don't want to think about it too much or it's going to upset me as I just bought that bag a couple of weeks before I had to send it in.
If you've had a repair done, how long was it before you saw your bag again? TIA!
If you've had a repair done, how long was it before you saw your bag again? TIA!
When I sent my bag for refurbishing through the Chanel boutique here in the US, they told me 8-12 weeks, but thankfully it ended up taking only half that time-
Hello Justa9url, I can totally can relay to you. I have purchased the mini patent chevron and the strap had a crack before I used it and I went back for repair. Ever since I have been waiting on my bag to return. I am now in week 8. i am tempted just to call Chanel to give up on the bag, because then I can use store credit to buy a boy...
That's good! I would rather have them quote a longer lead time then quote something unrealistic.
Hi LVoe121, 8 weeks must be tough. Can you still get store credit? I would if I could... but even when I brought my bag for repair, I had a Chanel SA basically trying to blame me for the problem...he was telling me they would never sell something like that... I'm really turned off by their arrogance... this is possibly my first and last Chanel.
I'm in the UK so I don't know if that makes any difference, but I've had two repairs, the first was a problem with the strap on my mini flap...they quoted me 6 weeks and it took 10 days! The second was a loose stitch on a woc, for that I was quoted 3 weeks and it was 3 weeks and 3 days until it was ready. On both occasions I was asked to check over the bags, they were then taken away to be packaged up nicely for me to take away.
Both of these were small repairs though and I think (although I'm not 100% sure on the second repair) that they were repaired in London. It may take a lot longer if they have to be sent to Paris.
Both of these were small repairs though and I think (although I'm not 100% sure on the second repair) that they were repaired in London. It may take a lot longer if they have to be sent to Paris.
hello
, do you have a price list for Rago brothers, I really need to get the corners of my chanel jumbo spruced up, were they fast?
hello
I think I paid $55 to have the entire inside of the bag cleaned- they were very quick-I sent the bag in at my expense - they took a look and contacted me with a quote, did the cleaning and then returned to me at their expense-very satisfied and would use them again-check their website for the paperwork you need to include-good luck!
Has anyone ever gotten the gold tone of their bag's clasp touched up, either through Chanel or through a third-party service (I'm in NYC)? I have a classic jumbo flap and a WOC, both in black caviar with gold hardware, and the gold tone on the clasp (on the jumbo flap) and the CC logo (on the WOC) need to be touched up, as the silver is showing through. Please share your experiences - price; turnaround time; quality of the repair work. TIA!
Side note: I have only had the jumbo flap since February 2014....isn't it a little soon for it to be showing wear? Hope Chanel's quality isn't going down as the price goes up, up, up.
Side note: I have only had the jumbo flap since February 2014....isn't it a little soon for it to be showing wear? Hope Chanel's quality isn't going down as the price goes up, up, up.
Does anyone know if Chabel will box up your newly repair chanel nicely and everything? Really wanting a new box and thought this might also be a chance to clean my bag if so!