Experience with Chanel refurbishing/repair
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Hello everyone,
I just purchased this Chanel jumbo single flap at a really great price. I already have the same one in my collection, but I feel like I overpaid for it and it has creases as well, anyway. I am going to sell it and keep this one. I also like how the CC's on this one are thinner and are not gold plated (as crazy as that sounds.)
Anyway, does Chanel or any leather repair place like leather surgeons fix creases in caviar leather? Thank you!
wait, so Chanel in Europe/France isn't even doing their own refurbishing in-house? what if something happens to it? that'd be my only reason to have it refurbished directly at Chanel!
Hey, I know there is a restorer in jb who does chanel. If you interested I can find out for u.
We wrote to Chanel NBS, UK MD, French CEO, and one of the co-owners, giving them 5 days to come up with a remedy for the poor repairs. On day five the head of repairs phoned to say they would send a courier to collect the bag, which they did the next day. We wrote again the day he phoned to say they have another 5 days from collection to come up with a solution. That deadline ends today.
Wow, are you a lawyer by any chance? I don't know if Chanel take anything seriously.
I would keep the original ! My absolute dream bag with the older hardware. Just adds to the bag in my opinion.
I sent a medium flap bag in to have the hardware changed. It returned with the hardware changed but there is now a pen mark, deep dark pen, running over an inch, on the front flap.
The material is suede so I doubt that Chanel can ever restore it to how it was before.
My mind is a blank right now. This is Chanel that we are talking about. And they ran a pen right across their own product.
They promised to get it cleaned or redyed but how am I suppose to react? Take the bag back after it returns from cleaning? What if the pen mark is still there, but lightened? What if the pen mark is not there but the texture of the suede is now different. Or what if they dyed it to cover the pen mark and the texture of the leather becomes something else. Do I even say yes if they asked me if they could redye the bag when I know the texture will change?
I'm so so confused and upset. Please help me out. What would you do if you were in my shoes?
The material is suede so I doubt that Chanel can ever restore it to how it was before.
My mind is a blank right now. This is Chanel that we are talking about. And they ran a pen right across their own product.
They promised to get it cleaned or redyed but how am I suppose to react? Take the bag back after it returns from cleaning? What if the pen mark is still there, but lightened? What if the pen mark is not there but the texture of the suede is now different. Or what if they dyed it to cover the pen mark and the texture of the leather becomes something else. Do I even say yes if they asked me if they could redye the bag when I know the texture will change?
I'm so so confused and upset. Please help me out. What would you do if you were in my shoes?
I was wondering if Chanel could clean the lining of my bags? I have makeup stains in my GST and a pen mark in my Maxi classic.
I would be very upset. Can you post a picture? My first reaction is to ask for a new bag. This is ridiculous. I guess I'm surprised they didn't remove the mark before they gave it back to you, or at least ask how you wanted this handled. A pic would help us to give you suggestions.
Omg! Is that the white dustbag from Rue Cambon? Tempted to send my bags in for refurbishing to get it packaged again...
So pretty!!!
That is absolutely ridiculous. I would ask for a new bag for sure. I mean the prices we're paying....