Experience with Chanel refurbishing/repair
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Is it possible to polish glazed aged calf leather? I've a black aged calf reissue and all the shine is gone. My bag looks really old, dull and shineless.
Wonder if anyone has an experience in getting aged repaired?
TIA
Wonder if anyone has an experience in getting aged repaired?
TIA
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Mine was from the Chanel Dept at Saks and they are handling all repairs. It's free since the purse was bought only a few months ago.
Here's my experience! I just got my boy bag back today. It took about 10 weeks for a full chain replacement, done through NM. It was really quite a long time and they misplaced my price tag which was attached to the chain when I took it in.... Not really impressed with how long it took and how unapologetic the SAs were at NM when I asked them where the tag went. One of them almost acted like it was my fault to not take the price tag off but it was a new bag so I didn't want to cut the plastic loop!
CS aside, the actual bag's chain looks great. I'm waiting to see if they can relocate my price tag too, but everything looks pretty much perfect about the bag now!
CS aside, the actual bag's chain looks great. I'm waiting to see if they can relocate my price tag too, but everything looks pretty much perfect about the bag now!
You can take the bag for repair either to the department store or directly to the boutique. The boutique is usually faster.
Yes, take the bag to Chanel and it will likely come back looking a lot better.
I would prefer to sent the bag to Chanel as well. Chanel has cleaned and fixed scuffs on my flaps and totes, so I don't see a reason why they would exclude boys from repairs.
The prices for services increased a lot, so you may want to use your boy a little longer before sending it to Chanel. I became a lot more careful with my bags.
Talked to an SA at the Chanel boutique, and apparently in Japan they don't do leather repairs, they only repair things like hardware issues and zippers, etc. So pretty sure I can't get the scratches on the boy bag repaired :/ very disappointing
I'm sorry about that. I would think that sending the bag to a Chanel store in the US may not be an easy process. I would contact a few more stores in Japan, it is not unusual that different stores have different approaches. Good Luck!
I don't have after pic of the exact spot on the chain but I had posted the chain damage before. After looks lIke the chain was replaced completely so no more damage spot (and also no more price tag.....which kind of annoyed me)
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My wife's bag has just arrived back from Chanel NBS after three months being repaired...
Firstly, they HAVE repaired the worn piping. HOORAY!... oh, hang on, what's this...
But... to repair the separated join in the interwoven leather to the strap chain they appear to have removed some chain links (making the strap shorter!) then doubled back each and of the broken join instead of re-joining it or replacing the leather, as here:
There should NOT be a gap, but a continuous piece of leather with a sewn join.
To further back up this theory, they couldn't even be bothered to join the chain back together!...
And... wouldn't it have been nice if they had cleaned the mark of the bag which we pointed out to them. Had they done so it would have shown they care?...
Please DON'T BOTHER taking ANYTHING to Chanel for repair!!!!!
Firstly, they HAVE repaired the worn piping. HOORAY!... oh, hang on, what's this...
But... to repair the separated join in the interwoven leather to the strap chain they appear to have removed some chain links (making the strap shorter!) then doubled back each and of the broken join instead of re-joining it or replacing the leather, as here:
There should NOT be a gap, but a continuous piece of leather with a sewn join.
To further back up this theory, they couldn't even be bothered to join the chain back together!...
And... wouldn't it have been nice if they had cleaned the mark of the bag which we pointed out to them. Had they done so it would have shown they care?...
Please DON'T BOTHER taking ANYTHING to Chanel for repair!!!!!
My wife's bag has just arrived back from Chanel NBS after three months being repaired...
Firstly, they HAVE repaired the worn piping. HOORAY!... oh, hang on, what's this...
But... to repair the separated join in the interwoven leather to the strap chain they appear to have removed some chain links (making the strap shorter!) then doubled back each and of the broken join instead of re-joining it or replacing the leather, as here:
There should NOT be a gap, but a continuous piece of leather with a sewn join.
To further back up this theory, they couldn't even be bothered to join the chain back together!...
And... wouldn't it have been nice if they had cleaned the mark of the bag which we pointed out to them. Had they done so it would have shown they care?...
Please DON'T BOTHER taking ANYTHING to Chanel for repair!!!!!
Oh wow, such a bad job. You should asked them to refund money for the cost of bag. I'm not sure about Dealing with UK or Paris repair service but in USA Chanel they actually do a wonderful job and if asked they could even redye the bag to its original color and it will return to you looking new. Your wife's bag is a lovely bag, but shame on Chanel repair service.
My wife's bag has just arrived back from Chanel NBS after three months being repaired...
Firstly, they HAVE repaired the worn piping. HOORAY!... oh, hang on, what's this...
But... to repair the separated join in the interwoven leather to the strap chain they appear to have removed some chain links (making the strap shorter!) then doubled back each and of the broken join instead of re-joining it or replacing the leather, as here:
There should NOT be a gap, but a continuous piece of leather with a sewn join.
To further back up this theory, they couldn't even be bothered to join the chain back together!...
And... wouldn't it have been nice if they had cleaned the mark of the bag which we pointed out to them. Had they done so it would have shown they care?...
Please DON'T BOTHER taking ANYTHING to Chanel for repair!!!!!
Out of curiosity could you post a pic of piping part? I've seen your old pics of worn piping but would love to see pictures of repaired work. I think bag is thirsty for some leather conditioner. I wish I can find a similar bag with this style but same quality as 10 years ago ☺️.
Edit: never mind, I see last pic where they have repaired piping.
what are you planning to do next?