Experience with Chanel refurbishing/repair

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#1,171
They probably replace the CC's which you may like the style of, but ask if the golds will match. If your bag is vintage, it may have the original gold plating which is darker than the current plating. You'll want to make sure the chain matches the hardware etc.
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I disagree- they won't replace the cc's unless you ask them to-they may clean them up however. They have always asked me to specify what is to be replaced versus repaired.
 
#1,172
Chanbal said:
The 'damage' is minor and simple to repair; are you planning to have it done at Chanel?
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Well I live in Japan, so I don't know anywhere else that I would trust enough.

I remember someone mentioning somewhere on TPF that Chanel doesn't repair scruffs on boys, but I guess you think it's simple to repair? That's a relief.
 
#1,173
hasana said:
Well I live in Japan, so I don't know anywhere else that I would trust enough.

I remember someone mentioning somewhere on TPF that Chanel doesn't repair scruffs on boys, but I guess you think it's simple to repair? That's a relief.
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I would prefer to sent the bag to Chanel as well. Chanel has cleaned and fixed scuffs on my flaps and totes, so I don't see a reason why they would exclude boys from repairs.

The prices for services increased a lot, so you may want to use your boy a little longer before sending it to Chanel. I became a lot more careful with my bags. :D
 
#1,174
asdfghjkl123 said:
I have called MBS up before asking for a quote on a repair. Was promptly given a quote which but I eventually sent the bag to NAC since I was in the area. Both shops do offer servicing so definitely do ask again. :)
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I plan to send my bag for repairs, are you able to share the quote they gave you so I can estimate the damage to my pockets? I have a vintage bag that needs hardware replacement, slightly stained and needs to be brought back to life again.
 
#1,175
This is what they do-at any Chanel shop they give you a piece of paper with 2important numbers one is the ref number for your repair the other is a number for you to call and check up on your bag. UChanel will call you after the repair dept inspects your bag and will give you an estimate. Then they ask if you approve or not. If not they send your bag back to you if ok they do the work--at least this has been my experience . It takes months for the finished product-but they come back beautiful
 
#1,177
ily said:
I plan to send my bag for repairs, are you able to share the quote they gave you so I can estimate the damage to my pockets? I have a vintage bag that needs hardware replacement, slightly stained and needs to be brought back to life again.
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The turnlock costs about $100 to replace. That is the only one I checked on. You can take your bag in for them to give you an estimate. :smile1:
 
#1,179
Whaaaaa I rarely have issues with my Chanel bags but this puppy is brand spanking new with the unusual rivets that Chanel is now using on their purses.

NOT GOOD. The pictures say it all. If I have to send the bag in and wait for weeks (months) I will go into the red zone. This purchase is for Spring Summer and too much money is invested with this purse to just wait it out.

I'm not sure how these rivets attach? to one another? there's no more screws (that use to be a bugga boo too). As you can see I haven't even removed the blue tape yet on the opposing rivet (which is still on pretty strong for now)..
 

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#1,180
susieserb said:
Whaaaaa I rarely have issues with my Chanel bags but this puppy is brand spanking new with the unusual rivets that Chanel is now using on their purses.



NOT GOOD. The pictures say it all. If I have to send the bag in and wait for weeks (months) I will go into the red zone. This purchase is for Spring Summer and too much money is invested with this purse to just wait it out.



I'm not sure how these rivets attach? to one another? there's no more screws (that use to be a bugga boo too). As you can see I haven't even removed the blue tape yet on the opposing rivet (which is still on pretty strong for now)..
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Sorry this happened at least you weren't out of town when it did-this is why I don't buy Chanel anymore.
 
#1,183
susieserb said:
Whaaaaa I rarely have issues with my Chanel bags but this puppy is brand spanking new with the unusual rivets that Chanel is now using on their purses.

NOT GOOD. The pictures say it all. If I have to send the bag in and wait for weeks (months) I will go into the red zone. This purchase is for Spring Summer and too much money is invested with this purse to just wait it out.

I'm not sure how these rivets attach? to one another? there's no more screws (that use to be a bugga boo too). As you can see I haven't even removed the blue tape yet on the opposing rivet (which is still on pretty strong for now)..
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So my question is will Chanel send a replacement Grommet and I can have a cobbler put it on. Does anybody know?
 
#1,184
susieserb said:
Whaaaaa I rarely have issues with my Chanel bags but this puppy is brand spanking new with the unusual rivets that Chanel is now using on their purses.

NOT GOOD. The pictures say it all. If I have to send the bag in and wait for weeks (months) I will go into the red zone. This purchase is for Spring Summer and too much money is invested with this purse to just wait it out.

I'm not sure how these rivets attach? to one another? there's no more screws (that use to be a bugga boo too). As you can see I haven't even removed the blue tape yet on the opposing rivet (which is still on pretty strong for now)..
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Your photos seem to show wear too on the strap's interlaced leather and the top of the bag, or is it just the light reflecting?

News on my wife's bag... it's on its way from Chanel NBS, fully repaired after 3 months, and "looking like new" per Miro at the branch. We'll see, when it arrives tomorrow!
 
#1,185
DavidCatrinaUK said:
Your photos seem to show wear too on the strap's interlaced leather and the top of the bag, or is it just the light reflecting?

News on my wife's bag... it's on its way from Chanel NBS, fully repaired after 3 months, and "looking like new" per Miro at the branch. We'll see, when it arrives tomorrow!
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Nah, that's lighting, no wear. When I bought the bag it was fresh in the box, never touched. Anyhow she's back at Saks on rush order to get mended. Sadly I'm not trusting the rush part and my gorgeous Spring Coral bag is sitting out during her most stellar display :(
 
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