Experience with Chanel refurbishing/repair

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#1,141
Hi crescent shadow

Maybe ask Ngee Ann City boutique? They have repaired my vintage maxi before, but just the chain and Turnlock. They said they can't do anything about the leather
 
#1,142
yaseminroselyn said:
Hello guys,
Will Chanel be able to fix this for me? I do not want the whole thing to be changed as it is gold plated and the new ones aren't today, so only the leather part. Any experience? I don't live near a Chanel so I can't go ask myself, so I thought I'd ask you guys. View attachment 2896706
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Hi. I dropped of my small bucket bag (it was considered small leather goods of course) with the same problem as yours at Chanel Soho. I ended up paying more than $200. They did call me a month after drop off, so time wise, it was good for me. I think they replaced the whole chain/strap, it did look good though.
 
#1,143
Hi everyone,

Do you this these fall under "Standard Restitching"? If not then what does it need under the Chanel's refurbishment price list.

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Does anyone know some great shops that can repair our Chanel bags but without the shocking prices?

Thanks!
 
#1,144
I've been dying to want a light pink caviar mini flap but there's none for this season then I finally found the one in used condition!!! and the price is really good.

The bag is in pretty good condition but there's a little scuff and dirt..so I'm wondering if I can clean it completely like new..If I purchase it, can I just send it to Chanel boutique?? I read in this thread that department stores don't take it unless you buy it from them.
 
#1,145
rei35 said:
I've been dying to want a light pink caviar mini flap but there's none for this season then I finally found the one in used condition!!! and the price is really good.



The bag is in pretty good condition but there's a little scuff and dirt..so I'm wondering if I can clean it completely like new..If I purchase it, can I just send it to Chanel boutique?? I read in this thread that department stores don't take it unless you buy it from them.
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Yes that is true that department stores won't provide repair services if you didn't buy it from them but you can definitely take it to a boutique.
 
#1,146
nikksterxx said:
Yes that is true that department stores won't provide repair services if you didn't buy it from them but you can definitely take it to a boutique.
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Thank you for your reply!

I have one more question. Do you think mini flap is considered to be hand bag or small leather goods? I might sound dumb...there's difference in price for refurbishment.
 
#1,149
I´m thinking about buying this bag, but would really have preferred, if it had a strap long enough for wearing it crossbody.
Does anyone know, if I can take it to a Chanel store, and get a longer strap? And how much might that cost me?

It would be my first Chanel, so I want it to be perfect :)
 

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#1,150
Knirke said:
I´m thinking about buying this bag, but would really have preferred, if it had a strap long enough for wearing it crossbody.
Does anyone know, if I can take it to a Chanel store, and get a longer strap? And how much might that cost me?

It would be my first Chanel, so I want it to be perfect :)
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I'm not sure they would do it I'm afraid. I asked if my woc strap could be shortened slightly and was told they don't alter original designs and would no longer consider it original if I had it done elsewhere. So no repairs etc afterwards.
 
#1,151
Crescent Shadow said:
Just a random share.

I have a classic flap (lambskin) that has general wear n tear. It's not particularly stained, scratched or scuffed but it looks a bit...tired. Less puffy, losing its shape slightly (sorry no pics, will post one later maybe). So I wonder what Chanel can do to rejuvenate my bag.

1. Walked in to Chanel Marina Bay Sands, Singapore (where I live). The SAs looked at me like I'm an alien for asking about refurbishment options. They said that Chanel Singapore only sells bag, and don't have any services. Even for bags bought in their store. What??

2. When I was shopping in Rue Cambon 3months ago I asked the SA about the possibility of having my bag refurbished. She said that Chanel Paris doesn't accept any servicing now. They have an appointed leather shop that they refer clients to when they need refurbishments/repair. The shop is located near Champs-Elysees. Hmmmm wonder how true is this?

3. Went shopping again about 3months ago at Faubourg St-Honore boutique. The sales person told me "just bring the bag to us, and our craftsmen will see what we can do. However we do not ship the bag after refurbishment is done, and you'll need to pick it up from Paris...or have your friends/family do it for you".

So I'm confused LOL. I only know much later that my sales person at FSH boutique was actually the store manager. Hope he's right! I'm too lazy to lug a bag to Paris only to be brought back because the Paris boutiques refuse to take the bag for servicing :/
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I have called MBS up before asking for a quote on a repair. Was promptly given a quote which but I eventually sent the bag to NAC since I was in the area. Both shops do offer servicing so definitely do ask again. :)
 
#1,152
I got a tote last spring/summer and noticed on one strap the glazing starting to crack. I think it was called the Spring Fever Tote. Anyways, I texted my SA and she said to bring it in. She will have to send it to Chanel and if it's a defect then they will fix it. If not, then I get charged for the repair. Has anyone ever had this problem with glazing issues? I think for the prices we pay, a bag shouldn't peel or crack in less then a year. Especially when I haven't been using it all winter and I rotated it with my other bags last summer. (It's a white tote with black straps).
 
#1,153
tonkamama said:
Not sure if it has been posted here or not... but this is the US repair pricing sheet from 2014, takes approx 10-12 weeks (hope it will not increase in year 2015). Please refer to below for reference and Best to call Chanel Boutique to confirm most current repair pricing. HTH.

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Hello, this sheet is very helpful but the red words just covered what I needed to see lol. Can you tell me how much it is to repair the turnlock CC's? Thank you lol
 
#1,154
Camellia514 said:
Hello, this sheet is very helpful but the red words just covered what I needed to see lol. Can you tell me how much it is to repair the turnlock CC's? Thank you lol
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Camellia514 ~ according to the pricing, it is $110. Be sure to confirm pricing again with Chanel before sending your bag for service to avoid any unexpected surprises. :smile1:
 
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