Experience with Chanel refurbishing/repair

[DavidCatrinaUK]

We took my wife's 10 year old bag into Chanel New Bond Street two months ago for repair. Two weeks ago they said it had been returned from Paris and was somewhere in a warehouse in Croydon. They couldn't find it. Then, yesterday, they phoned to say it was in Paris, had now been looked at, had to be sent to another location for repair, and would be another two weeks minimum.
We now expect NEVER to see the bag again!
We'll give them three months total to return it, then legal proceedings will commence.
Chanel are a shambolic bunch of idiots, with no customer service standards, no contactable management to complain to, and no sense of urgency.

 

[pasia]

We took my wife's 10 year old bag into Chanel New Bond Street two months ago for repair. Two weeks ago they said it had been returned from Paris and was somewhere in a warehouse in Croydon. They couldn't find it. Then, yesterday, they phoned to say it was in Paris, had now been looked at, had to be sent to another location for repair, and would be another two weeks minimum.
We now expect NEVER to see the bag again!
We'll give them three months total to return it, then legal proceedings will commence.
Chanel are a shambolic bunch of idiots, with no customer service standards, no contactable management to complain to, and no sense of urgency.

OMG. If it does'nt find it's way back, won't chanel replace it?

 

[DavidCatrinaUK]

OMG. Will they not even replace your bag????

They are still saying they have it, and will repair it, so we haven't reached the stage where they say they've lost it.

When we took it in, my wife bought a GST and then wanted a purse in caviar to match. The only one in the world was in Geneva and so started yet another debacle trying to get Chanel to ship it to NBS. Eventually it arrived there and they forwarded it on via DHL to our home. I joked with my wife the morning it was due to arrive "I bet it turns up water damaged!" The courier arrived, and said "you're probably not going to want this..." holding a soaking wet package in his hand. We unwrapped it while he stayed and, fortunately, the purse was untouched by the water. But imagine the horror on my wife's face when she saw the package!

I can't recall dealing with such an inept bunch in all my life. I guess their "couldn't care less" attitude is because customers wanting the best can't go elsewhere? This also shows in the vast hike in prices. The lambskin bag (below) cost £1,100 ten years ago but nowadays, no doubt, it would be £4,000 - £5,000? Crazy prices for fashion crazed women?

 

[zaraha]

They are still saying they have it, and will repair it, so we haven't reached the stage where they say they've lost it.



When we took it in, my wife bought a GST and then wanted a purse in caviar to match. The only one in the world was in Geneva and so started yet another debacle trying to get Chanel to ship it to NBS. Eventually it arrived there and they forwarded it on via DHL to our home. I joked with my wife the morning it was due to arrive "I bet it turns up water damaged!" The courier arrived, and said "you're probably not going to want this..." holding a soaking wet package in his hand. We unwrapped it while he stayed and, fortunately, the purse was untouched by the water. But imagine the horror on my wife's face when she saw the package!



I can't recall dealing with such an inept bunch in all my life. I guess their "couldn't care less" attitude is because customers wanting the bast can't go elsewhere? This also shows in the vast hike in prices. The lambskin bag (below) cost £1,100 ten years ago but nowadays, no doubt, it would be £4,000 - £5,000? Crazy prices for fashion crazed women?



View attachment 2941644

I agree with you, Chanel's poor customer service, ridiculous price increases,declining quality really insane. But oh my that bag you posted is truly beautiful!!! 😍😍😍Hope your wife gets her purse back soon!

 

[tiffany089]

i sent shoes in for repair once. they were pretty much brand new, but the cc logos on one of my boots fell off for some reason. well, i waited forever to hear back from them, so i had to call when the time was supposed to be up for them to be done. i mean, how long could that possibly take? it was a simple repair. they got a hold of me a week or so later and said they were damaged in shipping. i got the choice for a new pair of boots, not the ones i had because those had all sold out, or a check. i didn't like any of the boots, so i took a check. i still miss those shoes.

 

[gail13]

i sent shoes in for repair once. they were pretty much brand new, but the cc logos on one of my boots fell off for some reason. well, i waited forever to hear back from them, so i had to call when the time was supposed to be up for them to be done. i mean, how long could that possibly take? it was a simple repair. they got a hold of me a week or so later and said they were damaged in shipping. i got the choice for a new pair of boots, not the ones i had because those had all sold out, or a check. i didn't like any of the boots, so i took a check. i still miss those shoes.

"Damaged in shipping" aka lost. How can a pair of boots get damaged in shipping?

 

[tiffany089]

"Damaged in shipping" aka lost. How can a pair of boots get damaged in shipping?

i didn't really even question them when they told me. i just assumed they were telling the truth. i know, i'm dumb. they said it was damaged in the fedex truck and there was water damage. i mean, there was nothing else i could do but take another pair of boots or a check.

i currently just sent an old purse in for repair that i bought in 2009. it's a jersey material so i don't think they can do much. it's dirty in some areas. they said they would do their best to clean it. i honestly could care less if this one is "damaged in shipping" because i'm not in love with that purse anymore lol. i'll gladly take a check in this instance.

 

[gail13]

i didn't really even question them when they told me. i just assumed they were telling the truth. i know, i'm dumb. they said it was damaged in the fedex truck and there was water damage. i mean, there was nothing else i could do but take another pair of boots or a check.

i currently just sent an old purse in for repair that i bought in 2009. it's a jersey material so i don't think they can do much. it's dirty in some areas. they said they would do their best to clean it. i honestly could care less if this one is "damaged in shipping" because i'm not in love with that purse anymore lol. i'll gladly take a check in this instance.

You are not dumb at all-I just don't know if that story sounds accurate, but if they said there was water damage from the truck that might be a bit more believable. What can you do? I hope they lose your bag!

 

[tiffany089]

I hope they lose your bag!

lol thanks!

 

[sararachelle]

Help please... I have a single flap jumbo in caviar (will post a pic) and it is with the flatter and more vintage looking CC's made with real gold plating. The hardware is fading. If I send it to Chanel for repair, will they replace it with a totally different CC logo hardware? That could be the thinner CC's with no real gold? I don't mind if they do change it to the thinner CC's... I kind of like them more. Just wondering, thanks.

 

[gail13]

Help please... View attachment 2942814View attachment 2942815View attachment 2942818I have a single flap jumbo in caviar (will post a pic) and it is with the flatter and more vintage looking CC's made with real gold plating. The hardware is fading. If I send it to Chanel for repair, will they replace it with a totally different CC logo hardware? That could be the thinner CC's with no real gold? I don't mind if they do change it to the thinner CC's... I kind of like them more. Just wondering, thanks.

They probably replace the CC's which you may like the style of, but ask if the golds will match. If your bag is vintage, it may have the original gold plating which is darker than the current plating. You'll want to make sure the chain matches the hardware etc.

 

[Purrsey]

Hi. For used CF, can Chanel repair if the back pocket is peeling inside at the top?

 

[sararachelle]

They probably replace the CC's which you may like the style of, but ask if the golds will match. If your bag is vintage, it may have the original gold plating which is darker than the current plating. You'll want to make sure the chain matches the hardware etc.

Amazing, thank you.

 

[hasana]

Does anybody know what kind of repairs can be made of a chanel boy bag? Can the scuffs in the pictures I've uploaded be fixed? I've seen amazing transformations, but usually with 2.55 and such

 

[Chanbal]

Does anybody know what kind of repairs can be made of a chanel boy bag? Can the scuffs in the pictures I've uploaded be fixed? I've seen amazing transformations, but usually with 2.55 and such

The 'damage' is minor and simple to repair; are you planning to have it done at Chanel?