Experience with Chanel refurbishing/repair

[Anne2010]

My experience. If it’s vintage Chanel (mine was from late 70’s) it’s my understanding Chanel no longer will make repairs to older handbags. I ended up sending my handbag to LEATHER SURGEONS, in Doylestown, PA. They have a website. Once they verified it was genuine, I opted for their Signature Spa Services. Had everything done and it came back beauteeeeeful. They did a seamless job including “replating” all of the hardware. it's perfect. I recommend their services.

 

[Anne2010]

I acquired a vintage Chanel in need of repair. I sent it to the Chanel store in Philadelphia for the so-called spa treatment. I was informed by the store manager they stopped doing repairs on vintage Chanel handbags. I received my handbag back with complimentary bottle of CHANEL 5, their signature flower pin with a wonderful card from the store manager complementing me on my vintage purse. So I did some searching and investigating and ended up sending my handbag directly to https://www.ragobrothers.com/.
They gave me a list of their services and I choose what I wanted. I suppose you could label it a “spa treatment”, fancy name for ah...”repairs”! Their workmanship was outstanding and would recommend it for Chanel’s out of the “five year” range. Even the hardware was replated. The end result. A vintage CHANEL of which I am proud to carry and eventually hand down to my daughter.

Frankly I would not purchase a “new” designer brand item in today’s market while I’m sure the experience of laying down your credit card for something of high cost is a titilating experience.
Customer service is not the same, warranties are not the same and frankly the workmanship is sub par.
In particular when I read about new purchases on this site which show flaws after only a bit of use.

Correction: it was sent to Leather Surgeons they did a seamless job and it's perfect.

 

[Cali2HI]

Hi,
I caught the strap of my black lambskin woc in a door and the leather snapped. Really upset!
Will Chanel replace the leather in this strap?
Any advice would be appreciated.

I would bring it to Chanel to have them assess it. They should be able to fix that at a cost.

 

[Anne2010]

Each Chanel bag or wallet on chain bought from April 2021 comes with a five-year warranty, starting from the date of purchase.
The warranty will be valid for a 5-year period from the original purchase date, upon presentation of the validly dated proof of purchase or sales invoice at one of our authorized points of sale.
Effective Date: This warranty applies to Products sold by CHANEL and its authorized retailers as of March 31, 2021.

https://www.chanel.com/us/fashion/services/chanel-et-moi/terms-and-conditions/

 

[missie1]

Recently sent my black Single Flap Jumbo to Leather Surgeons for Spa treatment and as always they did amazing job. Here are few before and after pics

 

[Lisazs]

Each Chanel bag or wallet on chain bought from April 2021 comes with a five-year warranty, starting from the date of purchase.
The warranty will be valid for a 5-year period from the original purchase date, upon presentation of the validly dated proof of purchase or sales invoice at one of our authorized points of sale.
Effective Date: This warranty applies to Products sold by CHANEL and its authorized retailers as of March 31, 2021.

https://www.chanel.com/us/fashion/services/chanel-et-moi/terms-and-conditions/

I read the warranty online, but it also says that it does not include such things as Edgeware. I’m wondering when it gets sent in if they are going to charge me. The only thing the essay said they could do is re-dye the edges.