Experience with Chanel refurbishing/repair
- Thread starter LVuittonLuvr
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the bottom isn't worth repairing imo, but the handle could be restitched, that'd be easy. i doubt they'd replace - it looks like it just needs to be restitched
i have two bags out for repair right now, one with rago brothers in NJ and one with leather surgeons in DE. both quoted the same price for an outside refurb - no interior work, but they do that as well. i *think* chanel uses leather surgeons anyway so i just bypassed chanel and went straight to them. both of these places are reputable and used by pf members a lot. you send the bag and in a week or so they give you a quote and do repairs if you agree to their quote. it's also faster than chanel.
Thanks! Can theyalso replace chains? That might be a bit harder for them to do.
Update: I took my roughly 30 tear old bag (new to me) into the Short Hills boutique and they said they couldn't touch it. They don't have the chains anymore. Not sure what to do. I am going to take it to Rago but withput chains it just went from a flap to a clutch!
Are you concerned that if you go to Leather Surgeons to have your bag fixed, that the next service you have at Chanel, they will not accept your bag since it is technically considered a 3rd party?
no. it's an authentic chanel and chanel will work on their own products. for all they know i ruined it at home and tried to redye it or had my artist friend recolor it. it wouldn't matter to them.
I collected my Chanel crystal earrings few days ago. Few crystals had dropped off therefore were sent for repair. I'm impressed as other than placing new crystals, the old crystals have been polished to a great shine. But they did the extra mile by fixing the backings which were a little loose. I didn't even tell them they were getting loose.
But I thought any modifications to the bag either from the person or a friend makes the warranty not valid?
People have had problems with Rago Brothers. Look for the post on this site. I would bring it to Chanel because these places give you a hard time if something goes wrong. What you have should be an easy fix. Yes handles can be replaced on the Medallion.
I brought in my Vintage classic double flap black lambskin bag into Chanel for a complete refurbishment for these items:
1-Redye the exterior bag
2-Replate the chain/leather on the chain
3-Turnlock key, replace
4-Fix/fill in leather splitting on back, small cut.
Now, I told by the SA that the chain is 24G plated gold and asked her if they replate the chain with 24k plated gold but she seemed not to know what I was talking about and said they replace it will the exact same hardware? I am not sure about that because on my repair form it says new chain? I am confused now, are they going to replace it or replate the chain?
Also, they told me that they stopped replacing the interior leather, which is fine with me since it is in good condition.
Is this all worth a complete refurbishment of $585? I never had a complete refurbishment before. What do you think?
1-Redye the exterior bag
2-Replate the chain/leather on the chain
3-Turnlock key, replace
4-Fix/fill in leather splitting on back, small cut.
Now, I told by the SA that the chain is 24G plated gold and asked her if they replate the chain with 24k plated gold but she seemed not to know what I was talking about and said they replace it will the exact same hardware? I am not sure about that because on my repair form it says new chain? I am confused now, are they going to replace it or replate the chain?
Also, they told me that they stopped replacing the interior leather, which is fine with me since it is in good condition.
Is this all worth a complete refurbishment of $585? I never had a complete refurbishment before. What do you think?
If Chanel accepts it, then they will do such a great job that it will look new when they are done. If it ends up looking like a $5500. bag, then the $585 is well spent. Chanel sends back any bag they don't think will look nearly perfect after the work, and sends it back unrepaired.
i just paid 250 for an outside/inside flap recolor only, so the price sounds about right for a complete refurbishment. can you call back and reconfirm a replate versus a new chain? i wouldn't stress too much - they know what they're doing, this is their f/t job and they work on thousands of bags and know how to make it come out looking brand new. i swear my vintage bag looks like i just bought it. i'm sure they will make decisions that improve the look of your bag and they won't ruin it.
This is a good topic and thanks for posting this. I have read so many about repairing bags. If I ever have my Chanel repair, I would take it to Chanel and. It let anyone else touch it. If they mess up...they will take responsibility! I think that's worth every single penny!
Since you have a vintage bag, is it true that the chain and the turn lock key is 24k plated gold? Do they replace it with non 24k plated gold? I guess I will see in 2-3 months..