This is the thing, I don't know if it is Rago Brothers. They said New Jersey and I am thinking Rago but I thought Chanel has Leather Surgeons. Are you worried about voiding out your Chanel warranty if you bring it to a 3rd party?
Experience with Chanel refurbishing/repair
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This is the thing, I don't know if it is Rago Brothers. They said New Jersey and I am thinking Rago but I thought Chanel has Leather Surgeons. Are you worried about voiding out your Chanel warranty if you bring it to a 3rd party?
I didn't buy it from Chanel. I am the 3rd owner. I am sure the warranty is long voided. So no, not in this case. If it were newer, I would have to think closely about it.
I would be VERY curious to know what the age cutoff is that Chanel is currently using. It could stratify the vintage market.
I am the 2nd owner of this vintage bag and nothing was done to it. Chanel is suppose to call me after the NJ place looks at the bag and does the survey and then I can decide. I hope the place is not Rago Brothers since they were having issues with peoples bags.
Just got my WOC back from Paris. For $50 I'm pleased. The repair was neat and I also got a dust bag, box, camellia, and bag. The only thing is that it wasn't cleaned or buffed at all, and the dust bag looks like a shoe bag (which I was already using at home).
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I need some advice. So long story short, I bought a white/cream jersey flap bag years ago, and it got dirty with time. Chanel could not do anything with it, so I tried a highly recommended handbag repair company that I had to ship my purse out to. I sent it in probably 4 months ago, and I get this email today:
...."The reason I have been trying to reach you is because unfortunately, your handbag did not come out well at all during the cleaning. We have tried a few different ways to restore it without success. I am very sorry that this has happened. I have reached out to Chanel to see if we could replace it for you. They said it is from 2008 and is no longer available. I have also tried to find it on line for you but I am unsure of its authenticity so I would not take a chance. I would like to offer you some compensation for it. Please let me know what amount you would accept as fair settlement. Again, I apologize for this mishap and I look forward to making a fair settlement."
What should I do? I don't remember the exact amount I paid for the bag because the receipt is faded now. I know it was over $1000, but not quite $2000. I am upset my bag is ruined, but I just can't get angry since mistakes happen. I just need to know what fair amount to give them.
...."The reason I have been trying to reach you is because unfortunately, your handbag did not come out well at all during the cleaning. We have tried a few different ways to restore it without success. I am very sorry that this has happened. I have reached out to Chanel to see if we could replace it for you. They said it is from 2008 and is no longer available. I have also tried to find it on line for you but I am unsure of its authenticity so I would not take a chance. I would like to offer you some compensation for it. Please let me know what amount you would accept as fair settlement. Again, I apologize for this mishap and I look forward to making a fair settlement."
What should I do? I don't remember the exact amount I paid for the bag because the receipt is faded now. I know it was over $1000, but not quite $2000. I am upset my bag is ruined, but I just can't get angry since mistakes happen. I just need to know what fair amount to give them.
First, I am favorably impressed that they are so honest and offering you compensation. Chanel declined to repair one of my flap bags so I took it locally and will live with the turn out regardless, at least repair shop agreed to try.
Secondly, I'd tell them the purchase price back when you got it and go for that. Chanel usually goes by how much I originally paid for such things and I've kept all my Chanel receipts since 1993! So, I'd be reasonable dealing with the repair shop since your bag wasn't that wearable when you took it in for repair.
at least the place is being decent about it. i would probably ask for between what you paid and what it retails for now. it should be enough to get a replacement of similar style/age, and costs have risen since you purchased, so i wouldn't think it's unfair to ask for slightly more than your purchase price. you are not just being compensated for a bag, but also loss, distress, and having to replace. so you have to factor those in.
perhaps, you can find a preloved one like yours and get it authenticated, and then ask them to pay for it so that u get a replacement for your bag. I think this would be fair to both parties.
I would look around and find 3 bags that were similar to yours, in similar condition and see what they are selling for. That is the amount you are probably entitled to. They don't have to be the same exact thing, but close. It will depend if it is a classic or seasonal style.
In addition, I would ask for your bag back. Did they send you pictures?
It is impressive they are being honest and trying to work with you. Do you have pics of your original bag?
I second everyone's posts. Also, try calling them and be calm...talk with them about what everyone suggested here, can you dye the bag to a different color so it's still usable? I will definitely talk with them since they seemed very nice.
thanks for all the replies. i quoted them a price that was fairly reasonable i think. i gave them a price range that i found on similar bags on ebay and other websites. i also factored in the fact that my bag was not in perfect condition when they got it. so i asked for the lowest price i saw my bag was priced at in similar conditions. hopefully they will accept the price i gave them.
Help! The lock on my reissue flap just came off and I'm shocked. I bought it in oct 2012 but don't use it very often. So I've been using it the last two weeks and today, when I was just sitting in the car with the bag on my lap, the lock just... Fell off! What are the chances Chanel will repair this for me, and not brush me off with the usual 'sorry this is wear and tear' excuse? It clearly fell off because a claw behind the lock broke, and it's not somewhere that can wear or tear easily since its out of sight/touch! 