Experience with Chanel refurbishing/repair

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#1,306
plasticdoll said:
Help! The lock on my reissue flap just came off and I'm shocked. I bought it in oct 2012 but don't use it very often. So I've been using it the last two weeks and today, when I was just sitting in the car with the bag on my lap, the lock just... Fell off! What are the chances Chanel will repair this for me, and not brush me off with the usual 'sorry this is wear and tear' excuse? It clearly fell off because a claw behind the lock broke, and it's not somewhere that can wear or tear easily since its out of sight/touch! :(
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Ouch. I can't believe this happened. I'm sure Chanel will have it fixed for FREE. It should be! I recently sent my medium flap to the store because one of the sides has minor leather peeling and to be honest I never noticed if it was already like that when I purchased it in May15. And I only used it very very lightly for like 5x only. It was fixed with no charges and came back within 5-6weeks. Please send to Chanel and demand them to have her flawless again.
 
#1,307
Update on my bag. They agreed to the price I asked for for damaged my purse. But I asked them if they will ship the bag back too, I was told it wasn't worth the shipping and that once there is a settlement, it is very unusual for a damaged piece to be returned.

What do you think? Would you want it back? I mean, I know I wouldn't get any use out of it, but it was my very first Chanel purse. The only reason I'd want it back is for nostalgia purposes, but that's about it.
 
#1,308
tiffany089 said:
Update on my bag. They agreed to the price I asked for for damaged my purse. But I asked them if they will ship the bag back too, I was told it wasn't worth the shipping and that once there is a settlement, it is very unusual for a damaged piece to be returned.

What do you think? Would you want it back? I mean, I know I wouldn't get any use out of it, but it was my very first Chanel purse. The only reason I'd want it back is for nostalgia purposes, but that's about it.
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I would ask them nicely again. Explain that it has sentimental value because it's your first Chanel and maybe tell them it was a gift from someone? Have you seen pics of how bad it was? I don't see why they wouldn't return to you unless certain things they can salvage for future repairs such as the lock or chain?
 
#1,309
divababe said:
I would ask them nicely again. Explain that it has sentimental value because it's your first Chanel and maybe tell them it was a gift from someone? Have you seen pics of how bad it was? I don't see why they wouldn't return to you unless certain things they can salvage for future repairs such as the lock or chain?
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i haven't seen pictures, but i thought about it, and it does seem fair. they are paying me a little more than i spent on the bag. i tried to sell the bag before and was only offered around $300 from fashionphile, so I know i wouldn't have been able to sell it for much on ebay or other sites. i have photos of when it was new so at least i have that. :D

in the end, i'm happy they at least tried and that i can at least put that money towards something else i really want. that bag was just a mistake to begin with and was an impulse buy. i just really wanted a chanel bag at that time lol. it was pretty though when it was brand new out of the box.
 
#1,310
Hope I am in the correct thread. Was asked to show my white caviar repair once it was done. Chanel spa turned down the repair saying they couldn't repair it to their standards. So I took it to a recommended shoe repair place that turned me down as well. Undeterred, I took it to a leather shoe and purse repair shop in Lafayette, Ca who accepted it for $ 150.00 charge and completed work in 10 days. The shop owner told me his daughter worked on the strap and he on the bag inside and out. I had ink marks inside which he fixed gratis. I'm pleased, had the bag for about 12 years and it was unwearable until this repair. Here are some picsImageUploadedByPurseForum1440359301.950144.jpgImageUploadedByPurseForum1440359320.080224.jpgfront and back -
 
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#1,312
Valentinegirl said:
look very good to me
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Thanks! Even my husband thinks so and he had told me to throw it away because it had yellowed,had scuff marks and was just horrible.


I told the repairman I was so pleased that I would share it in this blog. Don't think he knew what the site was but was glowing with pride. It's a nice, competent family business.
 
#1,313
pjhm said:
Hope I am in the correct thread. Was asked to show my white caviar repair once it was done. Chanel spa turned down the repair saying they couldn't repair it to their standards. So I took it to a recommended shoe repair place that turned me down as well. Undeterred, I took it to a leather shoe and purse repair shop in Lafayette, Ca who accepted it for $ 150.00 charge and completed work in 10 days. The shop owner told me his daughter worked on the strap and he on the bag inside and out. I had ink marks inside which he fixed gratis. I'm pleased, had the bag for about 12 years and it was unwearable until this repair. Here are some picsView attachment 3106581View attachment 3106582front and back -
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They worked magic on this piece. Congrats!
 
#1,316
Does anyone know which Chanel Boutiques offer cleaning/conditioning of the classic flaps? I went by Soho Chanel and the 57th Street Flagship store and they both do not offer these services.

Thanks!
 
#1,317
pjhm said:
Thanks--who would have thought a place called "One Stop Shoe Care" would do such a good job!!
(In truth, though, I had taken other pieces there before, but the work wasn't as critical.)
If anyone wants the address, I'll give it.
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Thanks for sharing:) esp since the cost is so reasonable too. where are you based? Not Asia right?
 
#1,320
pjhm said:
Hope I am in the correct thread. Was asked to show my white caviar repair once it was done. Chanel spa turned down the repair saying they couldn't repair it to their standards. So I took it to a recommended shoe repair place that turned me down as well. Undeterred, I took it to a leather shoe and purse repair shop in Lafayette, Ca who accepted it for $ 150.00 charge and completed work in 10 days. The shop owner told me his daughter worked on the strap and he on the bag inside and out. I had ink marks inside which he fixed gratis. I'm pleased, had the bag for about 12 years and it was unwearable until this repair. Here are some picsView attachment 3106581View attachment 3106582front and back -
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are these pics of the repair? looks great! :smile1:
 
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