You should inspect the bag before paying the fee in the boutique. I brought my White jumbo flap for leather refreshment. They came back in a month didn't do a good job, so I told them to re-do the work. They only charge me one time fee. I'm not sure will they charge you again if you bring it back.
Experience with Chanel refurbishing/repair
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You should inspect the bag before paying the fee in the boutique. I brought my White jumbo flap for leather refreshment. They came back in a month didn't do a good job, so I told them to re-do the work. They only charge me one time fee. I'm not sure will they charge you again if you bring it back.
There are a few places... Any reason why you are not bringing it back to Chanel?
Modern Leather Spa
Artbag
Leather Spa as mentioned
There are also some very good shoe repair shops that people swear
by doing high end designer items
Have you consulted Docride on the forum for her thoughts or Lovin my bag
by barbara ?
Thank you Nycmamofone. I have been looking for a good leather repair place in NYC!
I just called n will try to stop by this week.
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hi ladies i hope you could help me out here... (i'm from singapore)
my aunt gave me a chanel vintage black patent bucket bag years ago and it was already in a bad shape. (the leather was tore, colour faded)
so i spent ard usd250 to have it repair locally - they did quite a good job to dye back the bag covering the tore areas. have not use it and just keep in storage fearing i might damage it...
now.... the leather is tore again and some areas of black are faded away. what should i do? can i have it totally refurbish? - what would they do? re-dye it again or can they change the whole patent body to a new leather?
do i have to send it to paris myself or my local chanel could help me do that?
my aunt gave me a chanel vintage black patent bucket bag years ago and it was already in a bad shape. (the leather was tore, colour faded)
so i spent ard usd250 to have it repair locally - they did quite a good job to dye back the bag covering the tore areas. have not use it and just keep in storage fearing i might damage it...
now.... the leather is tore again and some areas of black are faded away. what should i do? can i have it totally refurbish? - what would they do? re-dye it again or can they change the whole patent body to a new leather?
do i have to send it to paris myself or my local chanel could help me do that?
I'm sorry, but I don't think Chanel refurbishes patent leather. I would probably take the bag to the place that worked on it before. If you post pictures, you may get better suggestions.
I was wondering if you got your bag back and if it turned out better this time.Yes, I indicated I only wanted a cleaning to remove the color transfer on my bag, and not total refurbishment because nothing else was wrong; the hardware was flawless and without scratches when I took the bag in for cleaning. It came back to me scratched -- probably due to be handled in the cleaning process, unfortunately. It's really minor (on the turn nob and part of the CC) and the hardware would get scratched/scuffed eventually I guess. Just wish I had put the first scratch on my bag!
The SA was very understanding and told me I can take it back if I decide I'm not happy with the job that they did and they would send it out again at no extra cost. I think I will do that, since I'm not satisfied. I'll let everyone know how that turns out!
Hi Chanbal,
I brought it back to the boutique to show a manager why I was unhappy with the job they did. She got very defensive and basically said they did the best they could and implied that I should take better care of my bag. (I was fuming at that point and politely walked away).
For now I've decided not to give them my bag back to repair it further. Based on what the SA said, they only dye the bag to remove color transfer, and I don't trust them to dye the bag the right color (I could have a tri-colored flap then). Basically, I would not recommend Chanel ever for cleaning your bag/color transfer. I would try them for hardware replacements or severe cases. Especially in my case, since the transfer was so slight. After a lot of consideration I think my bag looks/feels not as luxurious and worse because of the inconsistent dye. And they didn't even remove the color transfer really. I can still wear my bag, really most wouldn't notice. But I expected better from them.
Did you get your bag back from the second time? Did it look good? What wasn't good about the job they did the first time?
Hibcbggirl,
Did you take the bag to a Chanel store in the US? If yes, would you mind sharing the city or state? I would like to avoid taking my bags to that store. I suspect that Chanel uses different companies to work on the bags and the outcome depends a lot on where they decide to send your bag for service. I'm very sorry that this happened to you. If you still have the receipt for the cleaning service, you may want to take your bag to a different Chanel store and let them know that you are unhappy.
This was at the Boston boutique. Yes I think they do send to different authorized leather shops.
If you are very unhappy with the bag, this may justify spending a weekend in NY and take your bag to Chanel there. I miss spending weekends in NY, and it's so easy to go there from Boston.
Chanel didn't clean my white flap well the first time. They still tried to charge me for service, I refused to take it back since they didn't do a good job.
Maybe. The thing is (and I didn't really explain this before) I noticed that the dye they applied to hide color transfer is *just* slightly off from the original color, and not an exact match. So the bottom of my bag is the original color and the flap part is this slightly different light beige color. In addition to having a different texture/shine. It's very hard to see the color difference though. I myself didn't notice it at first. It's pretty much impossible to undo a dye job and I don't trust Chanel to be able to repair what they did.
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Hi,
I Just bought a Vintage Beige lambskin classic flap in gold hardware from Malleries. Its a 1 series so supposingly its plated in a different kind of gold to the gold hardware now. Its in almost new condition except that the gold shoulder straps have discoloured and some parts are silver
the seller said its in excellent condition shiny and polished but didnt mention some parts of the chain have lost the gold colour.
If I take it to the Chanel boutique, will they replate the gold hardware?
I want to keep the original hardware as I like the vintage CC logo with the square mark. Wonder if they can just replate it without changing the hardware?
I live in Hong Kong so I am not sure if they would help me as they don't have very good aftersales customer service........
I Just bought a Vintage Beige lambskin classic flap in gold hardware from Malleries. Its a 1 series so supposingly its plated in a different kind of gold to the gold hardware now. Its in almost new condition except that the gold shoulder straps have discoloured and some parts are silver
the seller said its in excellent condition shiny and polished but didnt mention some parts of the chain have lost the gold colour. If I take it to the Chanel boutique, will they replate the gold hardware?
I want to keep the original hardware as I like the vintage CC logo with the square mark. Wonder if they can just replate it without changing the hardware?
I live in Hong Kong so I am not sure if they would help me as they don't have very good aftersales customer service........
