Experience with Chanel refurbishing/repair

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#932
bcbggirl said:
Hello everyone,
I'm very sad to say I got color transfer from a blazer on my beige claire caviar jumbo flap ... my biggest fear happened. I tried meltonian leather cleaner/conditioner and a white eraser and the back of the bag is still stained but much less noticeable. The straps however are very hard to clean. I am considering taking it to Chanel. I spoke to the SA and she said they'd have to do the entire bag just to clean a few stain spots. At the time I thought that sounded fine. The bag is otherwise in perfect condition -- perfectly clean inside and on the front and no scratches.

Now, I also have read conflicting things in many threads that they basically don't really do cleaning -- they only really re-dye. Maybe this is what the SA meant by they'd do the entire bag because if you only dye the bag then the entire bag would be done to match.

So, my question is: Does Chanel actually ever clean or spot clean a bag? Do they really only re-dye the bag to get stains out?

If you have any experience with this and caviar bags, please let me know! TIA!

(I will also be asking an SA tomorrow for clarification, but I'm so anxious about this I thought I'd ask on here in case someone knows!)
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Yes, Chanel cleans the bags. I had some bags cleaned at the Spa, and they did a great job.
 
#933
Hi Everyone! I bought a vintage bag a few years back but it is dirty and has prolonged me from using it. I am thinking of getting it redone so that it can finally get some use. My question is that it was white satin material with black stitching. The white has lost its color and looks dirty. How does the service work? Do they redo the whole bag with the same colors? Thanks so much!
 
#934
hi, ok I just took my 7 year old shopper to san Francisco in febuary. to do total refurbishment replacemet of hardwear ect. $ 585 they charge $25 shipping if you live out of state. I live in Oregon. they told me before they sent it off. so they also said 3 to 4 months. bags do go up and the same bag is around $ 3000 and I bought it for $1800 or $1850. you need nothing to bring it in just tell them where u purchased it and you dont need a card or anything. just your bag. by the way they said they have seen it all.......so don't worry if it looks a bit rough. listen I have my first chanel I got at 20. I promise to let everyone know how it all turns out. I love the large shopper its a classic.........I hope all turns out..........if you want to know what they will charge they will tell you before you leave the store...........so please go and do that or call them. best to bring it in..........
 
#935
janie1167 said:
hi, ok I just took my 7 year old shopper to san Francisco in febuary. to do total refurbishment replacemet of hardwear ect. $ 585 they charge $25 shipping if you live out of state. I live in Oregon. they told me before they sent it off. so they also said 3 to 4 months. bags do go up and the same bag is around $ 3000 and I bought it for $1800 or $1850. you need nothing to bring it in just tell them where u purchased it and you dont need a card or anything. just your bag. by the way they said they have seen it all.......so don't worry if it looks a bit rough. listen I have my first chanel I got at 20. I promise to let everyone know how it all turns out. I love the large shopper its a classic.........I hope all turns out..........if you want to know what they will charge they will tell you before you leave the store...........so please go and do that or call them. best to bring it in..........
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janie1167,

Thank you for the information you shared. I am currently in a phase of pre-loved/vintage Chanel accessories and I was asking myself about how much it would cost and the time frame for the refurbishment? Thankfully I found your post and it really helped!
I hope your large shopper comes out beautiful!

:sunshine:
 
#939
Hello just thought I'd update UK Chanel lovers who have bags that may need new hardware. Sent my little vintage flap which has all the gold coming off all hardware to Bond Street. Had a phone call today to say it will be sent to France for repair as it vintage. The chain is £100 and the CC lock £55. Should be back with me in around 8 weeks :)
 
#941
Wanted to share my experience. In addition to a beige claire that has been sent to repair for cleaning b/c of color transfer (still in repair) I also took in my black caviar m/l with gold hardware because a stitch had unraveled on the side. A little over two weeks passed and they called to tell me it was ready -- they were able to fix it in house. I picked it up, and there was no charge. They did do a good job of repair -- I can't tell that it was repaired. Unfortunately though I noticed back at home that there are a line of extra scratches on the CC :( So that's annoying, although there were already scratches on the hardware but I wasn't pleased that they added some more. I'm happy that it was free and they even wrapped it up all nice with tissue paper and a camellia.
 
#942
I have the worst experience ever!

Bought a vintage chanel Premier watch and has it Service as it's a watch at Chanel Singapore NgeeAnn city and they lost my vintage certificate dated Feb 1995.

After almost a month they get back to me stating that it's still lost. I have no idea why they need to take the certificate along with the watch? I shld just told them no in the first place... But really how can they lost my vintage watch cert. Now they value of the watch decrease tremendously!

Just my damn luck! So sad :(
 
#943
Has anyone had the handles on a Medallion Tote repaired? Mine has wear at the top where it hangs from my arm, and they are flopping over terribly, while the rest of the bag (a 6 series) looks like new.
 
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