Experience with Chanel refurbishing/repair

[tutushopper]

Hi all

I feel like I've made a terrible mistake with my battered vintage Chanel bag

I'm about 4 weeks into a refurbishment of my bag at a handbag spa in the UK. Before reading about being able to take it to Chanel for refurb/parts, I thought it was a great idea.

My issue is that the tassel came away from the zipper and I can't for the life of me find it anywhere. After reading here that Chanel can possibly replace parts,
I'm keen to contact them. I would of course prefer them to refurb my bag too. I'm now worried that they won't even replace the tassel now that the bag has been touched by a 3rd party.

My Qs are:

Do Chanel in the UK do refurbs? From what I've read here they don't

Would they offer a replacement tassle for a bag that has been refurbished elsewhere?

I don't know if you can take your bag to any Chanel in the UK (I know you can't in Australia), but if not, you can contact Paris directly and send it (or take it) there and they will do it. I'd not mention that you took it elsewhere. You should contact them by phone or email and let them know you'd like to send it in, and they can tell you how, etc. I'd guess that they do take them in the UK as I've not heard otherwise, so always best to start with your local boutique.

 

[Quapa]

I don't know if you can take your bag to any Chanel in the UK (I know you can't in Australia), but if not, you can contact Paris directly and send it (or take it) there and they will do it. I'd not mention that you took it elsewhere. You should contact them by phone or email and let them know you'd like to send it in, and they can tell you how, etc. I'd guess that they do take them in the UK as I've not heard otherwise, so always best to start with your local boutique.

Thank you.

Work hasn't actually started on my bag!! so I am having it sent back and will pursue Chanel for a refurbishment or at least for a replacement tassel.

This is it, it's in quite a bad way:

 

[fishyxpisces13]

Yes, Emilsen is gone, she retired around the Holidays. She was a great contact for me as I trusted her word on leather finishes, care of bags , and quality. She was with the company over 25 years and I trusted her completely. She knew every bag and was honest with me.


As for leather surgeons, they have been doing Chanel for years now. Of course when I dropped my item off at Short Hills, they gave me a song and a dance that LS did not do repairs. LOL The east coast sends their bags to Leather Surgeons. West Cost uses someplace else.
They are trying to keep the mystic of Chanel going. So many People think that Chanel works on these bags for repair, even being sent back to Paris!
Repair prices are also going up. Usually a bag is 110 to be repaired, not any more. I said this years ago here in the Chanel forum: They are also not repairing many bags, finishes, hardware ect. Of course this has effected my purchases.

Late to this thread, but sad to hear that Emilsen has retired! She was so patient and willing to call me to explain what could be done to repair my bag.

And I'm also disappointed in the recent price increase for repairs. Makes me wish I had taken in some of my bags for spa treatment earlier!

 

[pinky7]

Ladies - question:
Can I possibly have leather straps changed (replaced) with the chain ones on a Cambon CC Tote? is it something doable or not? Thank you!

Maybe look for a pre-loved Cotton Club tote? That's essentially a Cambon with the chain straps

 

[Chanbal]

Thank you.

Work hasn't actually started on my bag!! so I am having it sent back and will pursue Chanel for a refurbishment or at least for a replacement tassel.

This is it, it's in quite a bad way:

You should ask for Total Refurbishment, since the leather needs some work as well. Please do not forget to post a picture of it after the repair.

 

[Cocoatticus]

Took my black caviar WOC to Chanel in Short Hills, NJ to refurbish. The leather was showing some wear on the inside of the flap where the chain rubs on the edge. It came back looking like new and it was only out for two weeks. Very pleased!

 

[Chanbal]

Took my black caviar WOC to Chanel in Short Hills, NJ to refurbish. The leather was showing some wear on the inside of the flap where the chain rubs on the edge. It came back looking like new and it was only out for two weeks. Very pleased!

Great that your back is looking like new. Do you have before and after pictures?

I had always to wait several several weeks to get my bags back from Chanel. I wonder if the service is faster with the new price rates. Would you mind sharing how much you paid for the refurbishment?

 

[Cocoatticus]

Sorry, no pics before but here are a few after. The close-up is the area that was worn. The cost was $285, with tax $304.95.

 

[DavidCatrinaUK]

I don't know if you can take your bag to any Chanel in the UK (I know you can't in Australia), but if not, you can contact Paris directly and send it (or take it) there and they will do it. I'd not mention that you took it elsewhere. You should contact them by phone or email and let them know you'd like to send it in, and they can tell you how, etc. I'd guess that they do take them in the UK as I've not heard otherwise, so always best to start with your local boutique.

Hi everyone. I spotted this thread (and forum) when searching for a remedy to my wife's lambskin handbag a few weeks ago. Firstly, the problem...
It has worn piping at diagonally opposite corners, I guess due to where it rubs against her clothing... see photos below.

My wife spoke to Chanel in New Bond Street, London, and was asked to email photos so that they could assess the damage and see if it could be repaired. This I did on 19th August but no reply so far. I'm getting the feeling that the UK isn't the place to be for repairs?

We're now considering a trip to Paris where we could also drop the bag into Chanel, but does anyone here have experience of direct dealing with Paris? Who to speak to and what the service was like? An email address for Chanel Paris Repairs would be great too!
I'm guessing it will be a quicker turnaround than those forum members from the USA have experienced?

I also noted one member's post about the cost of repairs, here: http://forum.purseblog.com/chanel/e...efurbishing-repair-234313-8.html#post12404697

I guess dollars would translate roughly into Euros, so just the piping might be 110 Euros and total refurb 265 Euros. Again, can anyone in Europe tell me if the US price list in the linked post does translate to Euros this way?

Thanks for any help and suggestions!

 

[tutushopper]

Hi everyone. I spotted this thread (and forum) when searching for a remedy to my wife's lambskin handbag a few weeks ago. Firstly, the problem...
It has worn piping at diagonally opposite corners, I guess due to where it rubs against her clothing... see photos below.

My wife spoke to Chanel in New Bond Street, London, and was asked to email photos so that they could assess the damage and see if it could be repaired. This I did on 19th August but no reply so far. I'm getting the feeling that the UK isn't the place to be for repairs?

We're now considering a trip to Paris where we could also drop the bag into Chanel, but does anyone here have experience of direct dealing with Paris? Who to speak to and what the service was like? An email address for Chanel Paris Repairs would be great too!
I'm guessing it will be a quicker turnaround than those forum members from the USA have experienced?

I also noted one member's post about the cost of repairs, here: http://forum.purseblog.com/chanel/e...efurbishing-repair-234313-8.html#post12404697

I guess dollars would translate roughly into Euros, so just the piping might be 110 Euros and total refurb 265 Euros. Again, can anyone in Europe tell me if the US price list in the linked post does translate to Euros this way?

Thanks for any help and suggestions!

That price list is from pre-July 1st when Chanel pretty much doubled the cost for refurbishment, at least in the U.S. and I'd guess it's world wide. I don't know the individual prices for piping, chains, etc., but for full refurbishment, it's around $585 or so. You should definitely ask Chanel Paris for an estimate of the cost (although usually the repair department will usually contact you) when you take the bag in.

 

[Quapa]

You should ask for Total Refurbishment, since the leather needs some work as well. Please do not forget to post a picture of it after the repair.

Based on pictures, Chanel have said they can't repair or replace the leather, but that they can repair the strap and are looking into a replacement tassel.

I think I'm going to pursue the chanel parts and then have the bag refurbished as planned by the furniture clinic (they have my bag right now). It seems my best option if I want to use the bag.

 

[Chanbal]

Based on pictures, Chanel have said they can't repair or replace the leather, but that they can repair the strap and are looking into a replacement tassel.

I think I'm going to pursue the chanel parts and then have the bag refurbished as planned by the furniture clinic (they have my bag right now). It seems my best option if I want to use the bag.

I'm surprised, because I thought Chanel could refurbish the leather. Did you ask if they would dye the purse? You want to make sure the tassel and purse match each other.

 

[Quapa]

I'm surprised, because I thought Chanel could refurbish the leather. Did you ask if they would dye the purse? You want to make sure the tassel and purse match each other.

I will keep pursuing them re the leather and make the point re things matching. Thank you!

 

[Purrrple]

There is a vintage purse that I am interested in. The seller's description and pictures look like there is some rusting of the grommets and possibly the chain. Is that something that I can send to the spa to be fixed? Would they replace it completely or replate it? Is there an at home remedy for this?

Also as an FYI, I just received my m/l flap from the spa for loose stitching. The cost is $85 but it was waived because the bag was purchased from the boutique less than a year ago.

 

[JHAWJ]

I have a vintage mini and the lining was getting really sticky, it was really weird. I took the bag to the Chanel store with no problems. She entered the information into the system and told me that there had been a lot of problems with the lining with that bag. It did take a looooong time to fix it though, about 3 months. I guess because the bag was red they had to send to a different location and that's what took so long. However, when it came back it was beautiful!! Like new!! I'm glad I did it. The best part was that it was for free due to it being defective!! I have to get the chain cleaned now, I hope it doesn't take forever!!

I have 2 Chanel items...purse and wallet both white leather and they both feel sticky inside. Did they ever explain what causes this? These are older Chanel items. I have read else where that others have a had a problem with the interior as they age.