Experience with Chanel refurbishing/repair

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#796
hotshot said:
Thought Chanel sends their repairs (jewelry & bags) to their center located in NJ

Maybe this is a secondary repair place they use as a backup
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I would have just assumed the same if I hadn't looked at the receipt closely. I guess the only way to get a handle on it is for others who drop their bags off to look at the receipt and determine where the bag is going. I'd say if we see this a couple more times.. they might not be doing in house work at all anymore, at least in this area. I mean it doesn't cost any more to ship my bag to Pa. as it would to ship it to NYC. NYC is closer.. so it's not a location thing. Maybe they just came to some business conclusion that farming the work out to vendors like this is more profitable than doing the work themselves.
 
#797
AUTOGRAPHHOUND1 said:
You may find this interesting. I recently brought my red jumbo into Chanel at the Short Hills Mall in NJ, for a total refurbishment. Well they told me that they had just started using some new computer system and apologized for the time it took to take the bag and give me a receipt. So what I was given was a "Chanel Internal Repair Form".... which has the "sender" listed as Chanel at Short Hills Mall... and the Recipient as "Leather Surgeon in Doylestown Pa." I did some searching and found this website for them... which is currently not operating except for the home page. http://www.leathersurgeons.com/

I always thought Chanel did all their repair and refurbishment work in house.... but this clearly shows that's not the case. It does appear from looking at this website that they carry the Chanel "Seal of Approval".... so I guess they're very good at what they do. But I just never realized that Chanel was shipping the bags out to third party vendors to do this kind of work. So it really does mean you might get completely different results depending on what part of the country you are in. I also wonder even if you bring your bag into the NYC store... if it just goes to Pa. too. I'd have to say based upon seeing this... that it does.
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EDIT: I called Leather Surgeons and was told that they cannot service me directly. I guess they have some kind of contract or something with Chanel and maybe that's why the website says "Currently not accepting clients" at the bottom right hand corner. However, the gentleman I spoke with was very nice.

sjunky13 said:
Yes, Emilsen is gone, she retired around the Holidays. She was a great contact for me as I trusted her word on leather finishes, care of bags , and quality. She was with the company over 25 years and I trusted her completely. She knew every bag and was honest with me.


As for leather surgeons, they have been doing Chanel for years now. Of course when I dropped my item off at Short Hills, they gave me a song and a dance that LS did not do repairs. LOL The east coast sends their bags to Leather Surgeons. West Cost uses someplace else.
They are trying to keep the mystic of Chanel going. So many People think that Chanel works on these bags for repair, even being sent back to Paris!
Repair prices are also going up. Usually a bag is 110 to be repaired, not any more. I said this years ago here in the Chanel forum: They are also not repairing many bags, finishes, hardware ect. Of course this has effected my purchases.
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Thank you for the intel! Short Hills Mall is the closest Chanel boutique to me (2 hour drive), but Doylestown is only 30min, and 5-10min if I'm visiting my cousin!
 
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#798
cdinh87 said:
EDIT: I called Leather Surgeons and was told that they cannot service me directly. I guess they have some kind of contract or something with Chanel and maybe that's why the website says "Currently not accepting clients" at the bottom right hand corner. However, the gentleman I spoke with was very nice.



Thank you for the intel! Short Hills Mall is the closest Chanel boutique to me (2 hour drive), but Doylestown is only 30min, and 5-10min if I'm visiting my cousin!
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That all makes sense. It's almost like Chanel may be their exclusive client at this point. Which does make me feel better. I like the fact that Chanel must have a ton of control over them and the quality of the work they expect. My bag is due soon... so I'm eagerly awaiting the results.
 
#799
I was very sad to see Emilsen retire, she was wonderful! She once told me the bag I had brought in did not need refinishing. She told me to just clean it with a delicate cream (the name escapes me at the moment).

I have had good experience (so far) with the new repair specialist, Celine. She just informed me that repair prices are going up as of July 1st. Prices will be about double what they are now. Total refurbishment will now be about $550 (I can't remember exactly, should have written the prices down!).
 
#800
Hi ladies,

I noticed last weekend that 2 crystals from my CC logo necklace had fallen out- I purchased it this year the end of February! Very disappointed that this would happen within a few months after buying it, as I have never abused it/dropped it/have it fallen anywhere.

I've been reading through the thread and other various accounts of this happening and most are saying within a year Chanel will replace and repair for free, however, I called both the Chanel boutique as well as the Saks I bought the necklace from today, and they both said it will cost $85 to be repaired (the Saks saleswoman had no idea, and simply said if that's what the Chanel store said then that's what the price would be). Does anyone know if this is a new policy, or if I should speak with someone different? Thank you!
 
#801
x ciel said:
Hi ladies,

I noticed last weekend that 2 crystals from my CC logo necklace had fallen out- I purchased it this year the end of February! Very disappointed that this would happen within a few months after buying it, as I have never abused it/dropped it/have it fallen anywhere.

I've been reading through the thread and other various accounts of this happening and most are saying within a year Chanel will replace and repair for free, however, I called both the Chanel boutique as well as the Saks I bought the necklace from today, and they both said it will cost $85 to be repaired (the Saks saleswoman had no idea, and simply said if that's what the Chanel store said then that's what the price would be). Does anyone know if this is a new policy, or if I should speak with someone different? Thank you!
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I wonder if this is due to the recent (1st of July) increase in refurbishment policy? I know my local Chanel sends costume jewelry items out locally for repair, and they did charge for replacing stones (I think it was about $60 but mine were well out of the year purchase time). I would ask the SA at Chanel if the price recently increased when the spa services for bags did, and ask the reason for this. I know the spa increase was due to all of the people buying really trashed bags on ebay and other reseller sites and then sending them in for total rehab; they were so overwhelmed with this (and obviously not making money from all of those ebay sales) that they are trying to stem the tide by the increase (which I can see their point very well, but I do think they should have put in some clause for those who buy their bags brand new from the boutique and can prove that with the receipt and their name in the system, at the very least at Chanel boutiques since we pay full price plus taxes for our bags), but I didn't think that many buy CJ online that needs rehab (but that may just be ignorance on my part as I have really never looked at that sort of market before). In any case, my short answer would still be to ask if this is a recent change and if they will make any exception since they are well within the "warranty" period. Best of luck and please let us know what you find out!
 
#802
Hello,

I bought a lambskin WOC in Paris last week.
However after the trip, I realized there is a small hole(?) on the leather piping. It's tiny but through the hole I can see the red lining from the inside. Also one part of the stitch seems to be loosened a bit.
Since they are small defects, I wonder if it's just something that could happen or I could ask for a repair.
 

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#803
x ciel said:
Hi ladies,

I noticed last weekend that 2 crystals from my CC logo necklace had fallen out- I purchased it this year the end of February! Very disappointed that this would happen within a few months after buying it, as I have never abused it/dropped it/have it fallen anywhere.

I've been reading through the thread and other various accounts of this happening and most are saying within a year Chanel will replace and repair for free, however, I called both the Chanel boutique as well as the Saks I bought the necklace from today, and they both said it will cost $85 to be repaired (the Saks saleswoman had no idea, and simply said if that's what the Chanel store said then that's what the price would be). Does anyone know if this is a new policy, or if I should speak with someone different? Thank you!
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When I dropped off my earrings (5-5-13) to replace a fallen crystal it was free because it was within a year. Maybe tutushopper is correct? Since the increase in refurbishment maybe now they don't have a "free to repair within a year" warranty? HTH
 
#804
avalanche said:
Hello,

I bought a lambskin WOC in Paris last week.
However after the trip, I realized there is a small hole(?) on the leather piping. It's tiny but through the hole I can see the red lining from the inside. Also one part of the stitch seems to be loosened a bit.
Since they are small defects, I wonder if it's just something that could happen or I could ask for a repair.
Click to expand...

I bought a jumbo flap last October and I noticed there was a loose stitch where the inner flap was connected to the outter. I took it to the Chanel boutique and it was free of charge. She told me it would take 6-8 weeks but I got it back after a week and a half!!! It looks perfect!
 
#805
Tishie107 said:
I bought a jumbo flap last October and I noticed there was a loose stitch where the inner flap was connected to the outter. I took it to the Chanel boutique and it was free of charge. She told me it would take 6-8 weeks but I got it back after a week and a half!!! It looks perfect!
Click to expand...

Oh and I took it in at the end of June... So it was under a year.
 
#806
avalanche said:
Hello,

I bought a lambskin WOC in Paris last week.
However after the trip, I realized there is a small hole(?) on the leather piping. It's tiny but through the hole I can see the red lining from the inside. Also one part of the stitch seems to be loosened a bit.
Since they are small defects, I wonder if it's just something that could happen or I could ask for a repair.
Click to expand...

In looking at your zoomed in photos, were this my piece, I'd clip that loose end of the stitching and I don't see any red lining from the hole (?) so I'd probably ignore that one. If it bothers you, take it in and see what they say about it at your local Chanel boutique. :)
 
#809
Hi! I have a classic cc necklace, would like to do some cleaning and polishing to enhance the shine. However, Chanel doesn't offer this service and don't recommend I do any polishing.
Any advice?
Thanks in advance!:)
 
#810
Hi all

I feel like I've made a terrible mistake with my battered vintage Chanel bag :(

I'm about 4 weeks into a refurbishment of my bag at a handbag spa in the UK. Before reading about being able to take it to Chanel for refurb/parts, I thought it was a great idea.

My issue is that the tassel came away from the zipper and I can't for the life of me find it anywhere. After reading here that Chanel can possibly replace parts,
I'm keen to contact them. I would of course prefer them to refurb my bag too. I'm now worried that they won't even replace the tassel now that the bag has been touched by a 3rd party.

My Qs are:

Do Chanel in the UK do refurbs? From what I've read here they don't

Would they offer a replacement tassle for a bag that has been refurbished elsewhere?
 
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