Experience with Chanel refurbishing/repair

[Dsr25]

Hi tpf ers
Helppp!! My chanel jumblo flap 2nd that i recently bought have these problem ( see the wrinkles at the back of the p and at the bottom of front flap. Both are noticeable.is there anything i can do about it?. The chanel boutique in my country doesn't do repair so i don't know what should i do /where i should i bring to.. any chanel leather expert wanna help?

 

[Dsr25]

Anyone?

 

[Closet_Fashion]

The thread on the inside of my Classic 2.55 Double Flap Bag is coming loose on one side (like really loose,) does anyone know how much they charge to fix this? I couldn't tell by the price list (it seems like the $30 one, but since the prices have gone up I guess that doesn't matter anyway)

 

[tutushopper]

Hi tpf ers
Helppp!! My chanel jumblo flap 2nd that i recently bought have these problem ( see the wrinkles at the back of the p and at the bottom of front flap. Both are noticeable.is there anything i can do about it?. The chanel boutique in my country doesn't do repair so i don't know what should i do /where i should i bring to.. any chanel leather expert wanna help?

wrinkles are a sign of use; enjoy your bag just don't overfill it.

The thread on the inside of my Classic 2.55 Double Flap Bag is coming loose on one side (like really loose,) does anyone know how much they charge to fix this? I couldn't tell by the price list (it seems like the $30 one, but since the prices have gone up I guess that doesn't matter anyway)

I don't personally know the new prices but I'm sure if you take it to your Chanel boutique they can let you know. As far as I know, prices pretty much doubled for spa services July 1st.

 

[Sheriberry]

Hello,
I'm very new here, but I need help. I have two Chanel wheat motif cuffs. Both have had hardware issues and broke. The larger one was repaired by Chanel. I sent it to the Orlando Boutique. The smaller one also had hardware failure and broke. Chanel tells me they can't repair it! I don't understand why. It just needs new hardware. Can anyone tell me where else I might send it for repair? I can't stand the thought that it can't be repaired. The two halves of the cuff are in great shape!

 

[Quapa]

I'm surprised, because I thought Chanel could refurbish the leather. Did you ask if they would dye the purse? You want to make sure the tassel and purse match each other.

Furniture Clinic have delivered, I'm thrilled with the results!

Further pics can be seen here:

http://forum.purseblog.com/chanel/v...bag-before-and-after-841186.html#post25587588

 

[Hossain]

Hi there, I need some advice-

I have a black petite timeless tote. I have had it for several years now and I love it to bits (hence use it all the time). The gold hardware on the bag is quite faded now and the bag is looking quite tired. I took it in to the boutique to get a quote to change the hardware (the zipper pull is especially faded). The SA gave me an approximate quote of £400. This is to change the zipper, zipper pull, the gold eyelet that the shoulder chains attach to the bag and the shoulder chain. They also said that the zipper pull shape would be different from mine as my bag was quite old. Just to change the zipper pull is £50. They advised me not to do this as the new zipper pull with the old zip would look odd. I don't know what to do, £400 is a lot of money to change the hardware. Is there anything I can do other than going to chanel? Perhaps go to a jeweller to have the zipper pull plated again? Any other suggestions for the zipper pull and the shoulder straps?

 

[roveina]

Hi all,

I purchased WOC from Paris two months ago. So happy that I have gotten it from Paris but so sad that the bag was not in a good condition even after usage of less than 5 times. The bag was sent for repair last month due to loose stitching. And yesterday when I was about to bring her out, I noticed that the open/ close button came out. Really sad that the quality of Chanel has dropped! Does anyone of you has this experience ? Really need your advice on what I should do. Thanks

 

[tutushopper]

Hi all,

I purchased WOC from Paris two months ago. So happy that I have gotten it from Paris but so sad that the bag was not in a good condition even after usage of less than 5 times. The bag was sent for repair last month due to loose stitching. And yesterday when I was about to bring her out, I noticed that the open/ close button came out. Really sad that the quality of Chanel has dropped! Does anyone of you has this experience ? Really need your advice on what I should do. Thanks

Since the bag is under a year, Chanel will repair it free of charge. Take it into your local boutique, or if you are in a country which does not do this, then contact Chanel Paris to find out where to send your bag for repairs.

 

[tutushopper]

Hi there, I need some advice-

I have a black petite timeless tote. I have had it for several years now and I love it to bits (hence use it all the time). The gold hardware on the bag is quite faded now and the bag is looking quite tired. I took it in to the boutique to get a quote to change the hardware (the zipper pull is especially faded). The SA gave me an approximate quote of £400. This is to change the zipper, zipper pull, the gold eyelet that the shoulder chains attach to the bag and the shoulder chain. They also said that the zipper pull shape would be different from mine as my bag was quite old. Just to change the zipper pull is £50. They advised me not to do this as the new zipper pull with the old zip would look odd. I don't know what to do, £400 is a lot of money to change the hardware. Is there anything I can do other than going to chanel? Perhaps go to a jeweller to have the zipper pull plated again? Any other suggestions for the zipper pull and the shoulder straps?

Chanel is your best bet for refurbishing your bag, and especially as you say it looks quite tired, it sounds like a full refurbishment might be needed. Having this done by anyone other than Chanel will void your warranty and they will refuse to service the bag in the future. I don't know of any jeweler that does plating of zipper pulls; this is more in the realm of a cobbler, but they likely don't do it either. It's a lot of work to redo the zipper, pull, and shoulder straps, plus make the bag look more new again.

 

[roveina]

Thanks Tutushopper😊

 

[jesska]

Hi,

I have a patent leather light pink chanel (it's a peachy pink). it used to be very beautiful until it got super dirty and its like kind of a yellow-ish color now. There are stains inside the patent gloss, and i cant get into it, it's on the inside. Does the Chanel boutique in US offer cleaning for the bag? Thanks in advance!!

 

[tutushopper]

Thanks Tutushopper😊

You are most welcome.

Hi,

I have a patent leather light pink chanel (it's a peachy pink). it used to be very beautiful until it got super dirty and its like kind of a yellow-ish color now. There are stains inside the patent gloss, and i cant get into it, it's on the inside. Does the Chanel boutique in US offer cleaning for the bag? Thanks in advance!!

I am so sorry, jesska, but there is nothing that can be done to refurbish a patent leather bag once it's gotten dirty or stained or yellowed. There is a coating on the leather, and stains can penetrate this coating and show themselves on the leather under the coating as you describe. There really is no way to fix this.

 

[Drool@bags]

Hi ladies, like to seek opinion on my personal experience with a jumbo flap (I bought it from someone who got the bag on impulse) sent in for repair just 2 days ago. The sad thing is that it is a brand new bag, purchase date is Apr 2013. Found a fray on the bag & brought it in to see what they can do. They solved the problem in like 5 mins. When I asked if they trimmed off the fray, I was told that they used a needle to tuck the fray in (as in back into the bag). When I asked why is there a fray when it is a new bag, the answer was cos it's handmade... Don't quite understand.

Anyway, I left with the 'repaired' bag and while in the cab I took out the bag only to realised that there is a loose thread on the flap! Feeling frustrated & helpless, I took the bag back again later on the same day. The SA acknowledged that it is indeed a loose thread & they will take it in for repair. I really hate to hear the word 'repair' cos it's a new bag! I've told the SA the same but as it was purchased more than 14 days ago, 'repair' is the only solution they can offer. While preparing the service receipt for me, the SA came and told me that she couldn't find the serial number of my bag in the system... Asked me where I bought it from... In the end, she said she will try to look in the system again later and I may leave the bag with her. I was told to sign on the service receipt which list out details of the bag & guess what, the description says "scratches on the inner lining"! It's a new bag & suddenly there are so many flaws with it?! SA assured me that the scratches are minor & the repair team will be able to take care of it.

2 days later, someone from the repair team called me to ask if I have the receipt for the bag. It was put across to me in such a way that they need it cos if it's within 1 year then there wouldn't be charges for the repair. I told her that i do not have the original receipt but only the scanned copy. She said scanned copy is fine & I have already sent it to them.

My concerns:

1. Could the bag be fake that's why they are asking for receipt but have to be polite hence told me it's to verify if it's within the 1 year period?

2. How soon would they come back to reject a repair if it really turns out to be fake?

3. If the bag is authentic, why is the quality soooo terrible?!

4. Any idea if I can insist on a new bag since I've already signed on the repair receipt hence agreeing to a repair & forfeiting all my rights to demand a replacement piece?

Meanwhile, can only keep all fingers crossed...

Thanks for reading this! And really appreciate anyone who could share your experience & advice.

 

[deadolly]

I took my pair of stud CC earrings to Chanel inquiring about a repair, 3 of the crystals and the authenticity plate had fallen out. The lady I spoke to at my local boutique (Manchester, UK) said that if they have the crystals in the correct size and if the specialist is working that day then they can repair them in store the same day. Unfortunately the store didn't have the crystals in the size needed for my earrings but to my surprise they offered to send them to Paris for a full repair free of charge. Very unexpected as my earrings are 3 and a half years old. Wonderful customer service.

Hi I just went to the Chanel at Manchester Selfridges today to request fixing of the pearl of a earring. But they said they might charge me £50 to send them to Paris for that.