Experience with Chanel refurbishing/repair

[jesska]

You are most welcome.


I am so sorry, jesska, but there is nothing that can be done to refurbish a patent leather bag once it's gotten dirty or stained or yellowed. There is a coating on the leather, and stains can penetrate this coating and show themselves on the leather under the coating as you describe. There really is no way to fix this.

thanks for your advice! do you know whether they can fix the lining on bags? a few threads on my bag fell off..

 

[jesska]

Hi ladies, like to seek opinion on my personal experience with a jumbo flap (I bought it from someone who got the bag on impulse) sent in for repair just 2 days ago. The sad thing is that it is a brand new bag, purchase date is Apr 2013. Found a fray on the bag & brought it in to see what they can do. They solved the problem in like 5 mins. When I asked if they trimmed off the fray, I was told that they used a needle to tuck the fray in (as in back into the bag). When I asked why is there a fray when it is a new bag, the answer was cos it's handmade... Don't quite understand.

Anyway, I left with the 'repaired' bag and while in the cab I took out the bag only to realised that there is a loose thread on the flap! Feeling frustrated & helpless, I took the bag back again later on the same day. The SA acknowledged that it is indeed a loose thread & they will take it in for repair. I really hate to hear the word 'repair' cos it's a new bag! I've told the SA the same but as it was purchased more than 14 days ago, 'repair' is the only solution they can offer. While preparing the service receipt for me, the SA came and told me that she couldn't find the serial number of my bag in the system... Asked me where I bought it from... In the end, she said she will try to look in the system again later and I may leave the bag with her. I was told to sign on the service receipt which list out details of the bag & guess what, the description says "scratches on the inner lining"! It's a new bag & suddenly there are so many flaws with it?! SA assured me that the scratches are minor & the repair team will be able to take care of it.

2 days later, someone from the repair team called me to ask if I have the receipt for the bag. It was put across to me in such a way that they need it cos if it's within 1 year then there wouldn't be charges for the repair. I told her that i do not have the original receipt but only the scanned copy. She said scanned copy is fine & I have already sent it to them.

My concerns:

1. Could the bag be fake that's why they are asking for receipt but have to be polite hence told me it's to verify if it's within the 1 year period?

2. How soon would they come back to reject a repair if it really turns out to be fake?

3. If the bag is authentic, why is the quality soooo terrible?!

4. Any idea if I can insist on a new bag since I've already signed on the repair receipt hence agreeing to a repair & forfeiting all my rights to demand a replacement piece?

Meanwhile, can only keep all fingers crossed...

Thanks for reading this! And really appreciate anyone who could share your experience & advice.

I took my bag (within a year) for a repair on the chains before. The SA just took a look at the bag, didn't ask for anything and told me to leave my number so they could call me when it's done (about 2 months). They told me not to give them any accessories (receipts, box, dustbag). They just took the bag and put it in a plastic bag. I'm not sure why they are asking you for the receipt. Maybe it doesn't look authentic to them or maybe stores have different policies. The quality for Chanel bags are all like this and the thread is easily to come loose and leather is easy to scratch. If you want a perfect bag, you would prob have to ask for a brand new one in box that no one has touched.

 

[jesska]

You are most welcome.


I am so sorry, jesska, but there is nothing that can be done to refurbish a patent leather bag once it's gotten dirty or stained or yellowed. There is a coating on the leather, and stains can penetrate this coating and show themselves on the leather under the coating as you describe. There really is no way to fix this.

So for patent bags, they wont redye it either? thanks in advance

 

[tutushopper]

thanks for your advice! do you know whether they can fix the lining on bags? a few threads on my bag fell off..

Chanel can repair or replace the lining in a bag.

So for patent bags, they wont redye it either? thanks in advance

For a patent leather bag, they cannot redye it. In making patent leather, a plastic coating is applied on top of the leather; this then bonds with the layer; there is no way to dye this should it become marked or dulled or otherwise damaged.

 

[sroeser]

I've been searching this thread for pics of before and after interior and exterior bag cleaning, but haven't really been able to find any. I just bought a pre-loved white caviar GST that has some stains on the interior as well as exterior corner marks, and some glue residue. I want to bring this into the Chanel boutique in VA to have an exterior and interior clean, or maybe even total refurb depending on the price. Has anyone else had a similar problem and had great results with Chanel being able to clean out those stains in a white caviar bag? Or even the glue residue?

I bought this bag for a very reasonable price and I'm not too picky about getting every little stain out, because I plan on using the bag for work, but I would like for it to look decent and well taken care of.

Thanks!

 

[tutushopper]

I've been searching this thread for pics of before and after interior and exterior bag cleaning, but haven't really been able to find any. I just bought a pre-loved white caviar GST that has some stains on the interior as well as exterior corner marks, and some glue residue. I want to bring this into the Chanel boutique in VA to have an exterior and interior clean, or maybe even total refurb depending on the price. Has anyone else had a similar problem and had great results with Chanel being able to clean out those stains in a white caviar bag? Or even the glue residue?

I bought this bag for a very reasonable price and I'm not too picky about getting every little stain out, because I plan on using the bag for work, but I would like for it to look decent and well taken care of.

Thanks!

There is a thread about a GST which had the interior done and it looked like new after refurb.

 

[Drool@bags]

I took my bag (within a year) for a repair on the chains before. The SA just took a look at the bag, didn't ask for anything and told me to leave my number so they could call me when it's done (about 2 months). They told me not to give them any accessories (receipts, box, dustbag). They just took the bag and put it in a plastic bag. I'm not sure why they are asking you for the receipt. Maybe it doesn't look authentic to them or maybe stores have different policies. The quality for Chanel bags are all like this and the thread is easily to come loose and leather is easy to scratch. If you want a perfect bag, you would prob have to ask for a brand new one in box that no one has touched.

Thanks for sharing Jesska. Chanel informed me they are verifying with the overseas store on the receipt that I have provided... Sounds strange. I have sent in an older bag for repair & no question was asked.

 

[sroeser]

There is a thread about a GST which had the interior done and it looked like new after refurb.

Found it! Thank you very much

 

[antheakate]

Is there any form of refurbishment that could re-structure my 2008 classic caviar jumbo? The sides are very dented and the base is starting to sag a bit......very well loved bag

 

[Boontje]

Hi all,

I've bought a vintage Chanel bag (small cross body) and want to clean this as it has quite some stains. I called the Chanel shop in Belgium (we have only one) and they told me that they only clean the chain but never the leather. I don't understand this, I read comments here which say that they clean or ever redye the leather also. Can somebody explain this to me ? Felt so sad that I can not go to the official shop to let the leather clean/redye.

 

[tutushopper]

Hi all,

I've bought a vintage Chanel bag (small cross body) and want to clean this as it has quite some stains. I called the Chanel shop in Belgium (we have only one) and they told me that they only clean the chain but never the leather. I don't understand this, I read comments here which say that they clean or ever redye the leather also. Can somebody explain this to me ? Felt so sad that I can not go to the official shop to let the leather clean/redye.

I would suggest that you contact Chanel Paris and ask for advice on how to send the bag to them for cleaning/refurbishment. I know some countries (such as Australia) have told people they don't provide this service, so they have to go through Paris.

 

[zaraha]

I would suggest that you contact Chanel Paris and ask for advice on how to send the bag to them for cleaning/refurbishment. I know some countries (such as Australia) have told people they don't provide this service, so they have to go through Paris.

Tutu correct, some countries doesn't provide this service; UK for example they told me they will only repair bags ( like stitches coming off ect) but would not touch the leather. I asked them if they could send it to Paris to re dye a bag and they said NO.

 

[tutushopper]

Tutu correct, some countries doesn't provide this service; UK for example they told me they will only repair bags ( like stitches coming off ect) but would not touch the leather. I asked them if they could send it to Paris to re dye a bag and they said NO.

This is when I'd contact Paris directly and get instructions as to where to send the bag (the address in Paris) and whom to contact, etc. If they can send bags from other countries to Paris, then Paris would be my "go to" contact if my local country store said they couldn't provide a service being provided to those in another country by said main office in Paris.

 

[purplepoodles]

Was told the same thing in Montreal last week. My very vintage 80s flap is starting to show wear on the corners and assumed Chanel would deal with this.

Wondered if this could be a franchise issue and a global store might refurbish or ship the bag back to Paris.

Hi all,

I've bought a vintage Chanel bag (small cross body) and want to clean this as it has quite some stains. I called the Chanel shop in Belgium (we have only one) and they told me that they only clean the chain but never the leather. I don't understand this, I read comments here which say that they clean or ever redye the leather also. Can somebody explain this to me ? Felt so sad that I can not go to the official shop to let the leather clean/redye.

 

[tutushopper]

Was told the same thing in Montreal last week. My very vintage 80s flap is starting to show wear on the corners and assumed Chanel would deal with this.

Wondered if this could be a franchise issue and a global store might refurbish or ship the bag back to Paris.

I would advise you to contact Chanel Paris and inquire about where and how to send your bag to them for refurbishment.