Is it true that the Chanel stores in Europe doesn't offer cleaning and re-dying service? I was planning to bring my vintage Chanel bag to London (there is no Chanel store in my country) but the SA claimed that they don't offer that kind of service..
Experience with Chanel refurbishing/repair
- Thread starter LVuittonLuvr
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I took my pair of stud CC earrings to Chanel inquiring about a repair, 3 of the crystals and the authenticity plate had fallen out. The lady I spoke to at my local boutique (Manchester, UK) said that if they have the crystals in the correct size and if the specialist is working that day then they can repair them in store the same day. Unfortunately the store didn't have the crystals in the size needed for my earrings but to my surprise they offered to send them to Paris for a full repair free of charge. Very unexpected as my earrings are 3 and a half years old. Wonderful customer service.
**WARNING**
I purchased a vintage Chanel double flap, pre-KL, and Chanel could not repair as they said it was too old, thus they could authenticate the bag. Please be mindful of your very vintage purchases.
I purchased a vintage Chanel double flap, pre-KL, and Chanel could not repair as they said it was too old, thus they could authenticate the bag. Please be mindful of your very vintage purchases.
That is because the new people know nothing about Chanel, sadly!
In NYC, the repair person retired after 25 years this past December. She was amazing and knew all about Chanel. Her replacement knows nada, no knowledge of any styles , leather or care.
You may find this interesting. I recently brought my red jumbo into Chanel at the Short Hills Mall in NJ, for a total refurbishment. Well they told me that they had just started using some new computer system and apologized for the time it took to take the bag and give me a receipt. So what I was given was a "Chanel Internal Repair Form".... which has the "sender" listed as Chanel at Short Hills Mall... and the Recipient as "Leather Surgeon in Doylestown Pa." I did some searching and found this website for them... which is currently not operating except for the home page. http://www.leathersurgeons.com/
I always thought Chanel did all their repair and refurbishment work in house.... but this clearly shows that's not the case. It does appear from looking at this website that they carry the Chanel "Seal of Approval".... so I guess they're very good at what they do. But I just never realized that Chanel was shipping the bags out to third party vendors to do this kind of work. So it really does mean you might get completely different results depending on what part of the country you are in. I also wonder even if you bring your bag into the NYC store... if it just goes to Pa. too. I'd have to say based upon seeing this... that it does.
I always thought Chanel did all their repair and refurbishment work in house.... but this clearly shows that's not the case. It does appear from looking at this website that they carry the Chanel "Seal of Approval".... so I guess they're very good at what they do. But I just never realized that Chanel was shipping the bags out to third party vendors to do this kind of work. So it really does mean you might get completely different results depending on what part of the country you are in. I also wonder even if you bring your bag into the NYC store... if it just goes to Pa. too. I'd have to say based upon seeing this... that it does.
Yes, Houston. The manger, with whom I spoke, was very polite when she told me the news, very professional. She also presented me with a letter from Chanel stating they couldn't authenticate the bag. I have to say, I was very embarrassed. I mean, what could I say? I purchased from a reputable reseller from Japan, I had the bag authenticate with tPF, Carol Diva and Étinceler just to be sure! BUT, to be honest, it is a very unusual bag - early 80s according to Étinceler. It has the overlapping revered logo. Also, the bag pocket didn't line up perfectly. No sticker and no authenticity card - no refurb according to the manager.
I have since contacted the seller who is willing to refund my money based on Chanel's letter - thank goodness.
I've read a lot of positive comments on the NYC repair department. I didn't know about the recent retirement of their lead dept women! What a shame?
Thought Chanel sends their repairs (jewelry & bags) to their center located in NJ
Maybe this is a secondary repair place they use as a backup
Yes, Emilsen is gone, she retired around the Holidays. She was a great contact for me as I trusted her word on leather finishes, care of bags , and quality. She was with the company over 25 years and I trusted her completely. She knew every bag and was honest with me.
As for leather surgeons, they have been doing Chanel for years now. Of course when I dropped my item off at Short Hills, they gave me a song and a dance that LS did not do repairs. LOL The east coast sends their bags to Leather Surgeons. West Cost uses someplace else.
They are trying to keep the mystic of Chanel going. So many People think that Chanel works on these bags for repair, even being sent back to Paris!
Repair prices are also going up. Usually a bag is 110 to be repaired, not any more. I said this years ago here in the Chanel forum: They are also not repairing many bags, finishes, hardware ect. Of course this has effected my purchases.
As for leather surgeons, they have been doing Chanel for years now. Of course when I dropped my item off at Short Hills, they gave me a song and a dance that LS did not do repairs. LOL The east coast sends their bags to Leather Surgeons. West Cost uses someplace else.
They are trying to keep the mystic of Chanel going. So many People think that Chanel works on these bags for repair, even being sent back to Paris!
Repair prices are also going up. Usually a bag is 110 to be repaired, not any more. I said this years ago here in the Chanel forum: They are also not repairing many bags, finishes, hardware ect. Of course this has effected my purchases.
I went in to the store the other day and they accepted it for repairs. Not sure if it's being done in store or sent out, but they told me to wait approx 4-6 weeks, though the SA said it shouldn't take that long.