Experience with Chanel refurbishing/repair

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#753
For anyone interested the boutique in Hamburg, Germany, does ship to Paris for refurbishment. I just left my vintage bag in their care and I look forward to see what they can do with my very well loved bag:thinkin::smile1:
 
#755
ladies, its been 3 full months and my bag isnt ready. i call every week but they dont have an update for me other than "its being worked on" - has anyone had an experience with chanel losing the item they are repairing???
 
#756
ESQ. said:
ladies, its been 3 full months and my bag isnt ready. i call every week but they dont have an update for me other than "its being worked on" - has anyone had an experience with chanel losing the item they are repairing???
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When you take it in, they tell you that it can take months; it really depends on what you are having done to it, how many bags are ahead of you, availability of parts, etc. I don't think they will lose your Chanel bag. :)
 
#757
I took my early 80's double flap in for refurbishment on Friday. I was told it would take 12-weeks. During my conversation with my SA, she metioned that only one person is refurbishing their bags. :shrugs: I was really curious about her comment, but didn't question further. How odd, only one person?
 
#758
prettycitygirl said:
I took my early 80's double flap in for refurbishment on Friday. I was told it would take 12-weeks. During my conversation with my SA, she metioned that only one person is refurbishing their bags. :shrugs: I was really curious about her comment, but didn't question further. How odd, only one person?
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Only 12 weeks?! You are one lucky customer.:smile1:

I finally decided to take my 1st Chanel (now vintage) in for refurbishment on the outside. This shoulder bag which I purchased long long time ago was in mint condition as I hardly use it, but the lamb skin color has turned sort of brownish instead of jet black, I always kept it in the dust bag and wonder why it was like that, my other lamb skin m/l started to fade as well....

SA told me it takes "few" months and asked me to check back in 6 months if I don't hear from them.... I was going to wait to see how they do on the refurbish before turning in my m/l, I think I might need to just give it to them as it seems taking longer and longer for Chanel to do these type of refurbishment.
 
#759
tonkamama said:
Only 12 weeks?! You are one lucky customer.:smile1:

I finally decided to take my 1st Chanel (now vintage) in for refurbishment on the outside. This shoulder bag which I purchased long long time ago was in mint condition as I hardly use it, but the lamb skin color has turned sort of brownish instead of jet black, I always kept it in the dust bag and wonder why it was like that, my other lamb skin m/l started to fade as well....

SA told me it takes "few" months and asked me to check back in 6 months if I don't hear from them.... I was going to wait to see how they do on the refurbish before turning in my m/l, I think I might need to just give it to them as it seems taking longer and longer for Chanel to do these type of refurbishment.
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Holy smokes, Tonkamama! Six months is outrageous! I never heard of such a long wait for repair/refurbishment. Wow!
 
#761
lisa_hori said:
anyone has been to chanel boutique in australia? i took mine in one day and asked for service but the girl refused to do so n told me to call one company in sydney. Weird...
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I've read some countries don't do the refurbishment, so you might want to contact the Paris boutique directly and ship the bag to the address that they give you for refurbishment. :)
 
#764
Hi Gals,
Can I get opinions on whether you think the inside of this bag could be repaired through Chanel refurbishment? How much would something like that cost? I thought I saw somewhere on the forum a listing for repair prices, but can't seem to find the info. If anyone could point me in the right direction it would be most appreciated - thanks very much in advance!!

Link - http://www.ebay.com/itm/121100702834?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649
 
#765
The inside of the bag looks really butchered.. Didn't know it could look like this! And I'm surprised the seller said it hasn't been used much ><

Anyway if you've got it authenticated and its a good deal, check with chanel if they could fix it? Looks like they have to replace the interior all together
 
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