Experience with Chanel refurbishing/repair

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#721
hanaroo said:
tutushopper, I just called them again and was told they don't do cleaning. Maybe it's just for this particular boutique. The girl gave me a number to a local shoe repair place in newport beach:confused1:

Just thought I'd share w/ those in CA
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That is just so odd. Willeyi in FL sends hers in often and they do cleaning of her GSTs inside and outside, which are leather with fabric interior. So I know they do it. I will say, though, that I had a vintage bag done up at a place in NB and they did a great job. Also, when I just bought some Dior items recently, the SA gave me the name of a shop they use in NB as well, for when the warranty period is over.

I would contact the Chanel boutiques in BH as well as NYC and compare the answers that you get. Chanel should do cleaning as well as refurbishing. I also recently had a SA at the SCP Boutique give me erroneous information about buying a bag, so I don't trust them all.
 
#722
tutushopper said:
That is just so odd. Willeyi in FL sends hers in often and they do cleaning of her GSTs inside and outside, which are leather with fabric interior. So I know they do it. I will say, though, that I had a vintage bag done up at a place in NB and they did a great job. Also, when I just bought some Dior items recently, the SA gave me the name of a shop they use in NB as well, for when the warranty period is over.

I would contact the Chanel boutiques in BH as well as NYC and compare the answers that you get. Chanel should do cleaning as well as refurbishing. I also recently had a SA at the SCP Boutique give me erroneous information about buying a bag, so I don't trust them all.
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Yes. I do it all the time. Done that at Chanel Bal Harbour, Orlando, and NYC. I either mail them or if I happen to be in that city, I drop it off. Price is around 225.00-250.00. Price varies. Takes about 6-8 weeks. Is this a new policy for 2013? I can't imagine as so many people send their bag in for a spa treatment.
 
#723
I think it's just misinformed SAs in that store, sad to say. It's a large store, with a lot of people who shop there (the whole mall is very upscale), and I just feel that often some of their SAs are not that well versed in their products and services. It's sad when you can't shop your local boutique, but instead go running out to find things from SAs in department stores in other parts of the country. This should not happen. I have shopped there for many years, but I have seen it go downhill in terms of service so much.
 
#725
*schmoo* said:
was this the stand alone or the boutique inside Bloomies?
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I'm guessing it's the stand alone boutique. They have some fairly new SAs who seem to not know what they are doing, and as I said, the boutique in general seems to be headed in not a good direction, compared to years ago.
 
#726
I bought a vintage Classic Flap M/L in black lambskin with GHW in 2010. He's almost as old as me because he's from 1990's.

I wanted to give him something a little more "new", the latch was a little tarnished. I was very well informed by the shop on Rue Cambon, who offered me a quote to replace the latch, eyelets and handles. It cost 165€ for a period of three weeks only.

I got my precious this afternoon and I am thrilled! :love: My bag is almost new! The ladie offered me to package my bag and gave me a paper bag. I know it's normal but it's always nice to be so well received :smile1:

I suggest you do not hesitate to use their services, you will not be disappointed.

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#727
MamZelle said:
I bought a vintage Classic Flap M/L in black lambskin with GHW in 2010. He's almost as old as me because he's from 1990's.

I wanted to give him something a little more "new", the latch was a little tarnished. I was very well informed by the shop on Rue Cambon, who offered me a quote to replace the latch, eyelets and handles. It cost 165€ for a period of three weeks only.

I got my precious this afternoon and I am thrilled! :love: My bag is almost new! The ladie offered me to package my bag and gave me a paper bag. I know it's normal but it's always nice to be so well received :smile1:

I suggest you do not hesitate to use their services, you will not be disappointed.

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They did a great job and what a lovely presentation! :)
 
#728
I had a scratch on my turnlock where the gold had worn off on my new Jumbo that was bothering me. I called the Chanel at the department store where I bought it and was told it would most likely have to be sent off and that it could take up to 8 weeks. I then decided to call the boutique at Bal Harbour to see what they said. The manager told me they had an employee in store who could repair it as long as they had the parts in stock. I went in today and the manager greeted me and had my turnlock changed out in less than 10 minutes. When they brought out my bag to show me the new turnlock not ony did the manager bring it out but so did the employee who made the repair.
Excellent customer service at the Bal Harbour boutique!
 
#729
PharmD615 said:
I had a scratch on my turnlock where the gold had worn off on my new Jumbo that was bothering me. I called the Chanel at the department store where I bought it and was told it would most likely have to be sent off and that it could take up to 8 weeks. I then decided to call the boutique at Bal Harbour to see what they said. The manager told me they had an employee in store who could repair it as long as they had the parts in stock. I went in today and the manager greeted me and had my turnlock changed out in less than 10 minutes. When they brought out my bag to show me the new turnlock not ony did the manager bring it out but so did the employee who made the repair.
Excellent customer service at the Bal Harbour boutique!
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That is awesome customer service; great to hear!
 
#730
Hello, I'm planning to buy a bag for my mother. My question was: there is something they fix and something not? This bags has a little discoloration on the edges and the hardware is gold and tarnished in some point. The most important problem is that on the lowest part of the bag, at the edge of the bottom, there is a rip. Will they fix this or it's impossible? Thanks.
 

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#732
Aurelia24 said:
Hello, I'm planning to buy a bag for my mother. My question was: there is something they fix and something not? This bags has a little discoloration on the edges and the hardware is gold and tarnished in some point. The most important problem is that on the lowest part of the bag, at the edge of the bottom, there is a rip. Will they fix this or it's impossible? Thanks.
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Hi. I'm not a refurbishing expert, but while I know for sure that Chanel would be able to fix the hardware and the discoloration (they can redye bags), I'm not sure how well the rip would be repaired. It looks to me more like damage than a rip, but it's hard to tell from just this photo.
 
#735
Aurelia24 said:
Thank you very much for your answer, I will try to obtain more detailed pics.
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From what I can tell from the pic, it looks like the leather around the piping is torn. According to the refurb price list (see link below), there is a service to replace/repair leather piping and binding. I'm not certain if this is the same repair needed for your bag, but FYI that it appears that it can be done.

http://forum.purseblog.com/chanel/price-list-for-chanel-repair-refurbishment-spa-service-698989.html
 
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