Experience with Chanel refurbishing/repair

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#736
sleepyl0verxgrl said:
Taking my bag to repair today , Is it better take it to boutique or where I purchase it ?
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update..it my lucky day today. My bag was from like at least 4 years ago. And i took it to bloomingdales for repair today. And all i needed was a refurbishment. since the hardware and everything else still looks good. They actually did it FREE for me YAH!!!!:p:yahoo: how awesome!!
 
#737
Thanks for this informative thread, ladies.

I recently purchased a handbag in need of repair and feel fairly confident that Chanel will be able to restore the handbag to it's original condition.
 
#738
Hello all you lovely ladies here. I'm new to Chanel, even though I've dreamed about owning one since I was a little girl hehe.

I recently bought a vintage Chanel suede flap bag for a good price. It was from the 80s if I didn't remember it wrong. Since the seller already informed me about the discoloration of the bag ahead, I was still a little surprised to see how bad the discoloration when I received the bag. The bag also has a strong vintage odor that smells like the clothes you stored in the humid basement for a really long time. Anyway, the bag still has a pretty good shape, and the bag itself is really cute (kinda small on my 5'10'' frame, but I still love it)! So here comes my questions:

1. I think the bag really needs a redye, and I believe Chanel can do that if I ask them to? Isn't it included in the full refurnishing service?

2. The original color of the bag is described as green tea. It's like the color of a green tea mousse cake (duh! it's green tea.. xD) I have never seen this color anywhere before, which is the reason why I think it's unique. Would Chanel be able to redye the bag back to this color again?

3. Since it's a suede bag, would the redye process ruin the leather? One of the reasons I bought this bag is because it's suede.

4. From some of the posts I've read in this thread, apparently Chanel boutique here at Bloor Toronto doesn't provide a full refurnishing service? Would it be the best idea to take it the states? Bring the bag down states is easy, but to get it back? I wonder if Chanel in US would be able to mail it back to me? Would it be caught for customs?

I'm really sorry for asking so many questions. Thank you so much in advance for all your patience and helpful inputs!!
 
#739
I just wanted to say that my last repairs experience has really solidified the Chanel brand for me, as a future brand I want to give my business to.

I took my Chanel dangle CC crystal logo earrings on a vacation and lost quite a few stones from them. I took them to the store and asked for the crystals to be replaced, I was ready to pay a repair fee. To my surprise, staff there offered to replace the crystals free of charge!

A few weeks later, they called me and said that the new crystals they had in stock were a slightly different shade, and so they offered to take out all of the remaining old crystals and replace it all!

End of story, I got back a pair of earrings that look brand sparkling new, and Chanel has gained a loyal customer :)
 
#741
I want to buy a vintage bag on ebay and get it refurbished by Chanel. Anyone has experience? I would love to know if you recommend doing this. Thank you:wave:
I'm worry about getting fake or Chanel reject doing work on the bag since there is no proof of purchase from reputable dealer, like boutique. :thinkin:
 
#742
hi there, i did send in a bag for refurbish it will cost you about 300 plus shipping, took 3 months to get mine back and i dont live near a chanel store, so i had to send to dallas texas. refurbish is a total rebuild of the purse and hardware.
 
#743
shackie said:
hi there, i did send in a bag for refurbish it will cost you about 300 plus shipping, took 3 months to get mine back and i dont live near a chanel store, so i had to send to dallas texas. refurbish is a total rebuild of the purse and hardware.
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thank you shackie, How do you like the finish look, did they do a good job? Was your bag lambskin? after they dye your bag, is the leather harden or flattened?
 
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#744
Hello ladies. I'm wondering if Chanel might be able to refurbish - in particular exchange the hardware - on my vintage bag from the early eighties. My main concern is the chains that's attached at the front of the bag - does Chanel still carry such hardware? Furthermore does anyone know if they do refurbishments in the stores in Germany - more accurately Hamburg? I'll go there at the end of this month to buy a GST:love: and am considering bringing this one along to get refurbished....
 

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#745
Hi ladies, I've read through some of the posts on this thread and saw that some people managed to send their bags to Paris to be refurbished even if they don't live in France. Does anyone have the contact details of the store in Paris that takes in bags to repair? And if I'm overseas, how do they send the bag back to me? TIA!
 
#746
qookymonster said:
Hi ladies, I've read through some of the posts on this thread and saw that some people managed to send their bags to Paris to be refurbished even if they don't live in France. Does anyone have the contact details of the store in Paris that takes in bags to repair? And if I'm overseas, how do they send the bag back to me? TIA!
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Hi, Ive also been wondering the answer to this but from what I can gather I think you need to contact a Chanel store in your country and ask them about it. I expect you can then either go into the store with your bag or send the bag to them and they will ship it to Paris and back. When mine arrives I intend to do this..
 
#748
LV Bags Lover said:
I wonder how come people are saying Chanel can do repair etc. When I called to check and they told me they don't do.
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I have heard some countries tell people that they don't do this, but if that's the case, you could always send it yourself to Paris, after contacting them about the how-to information. Chanel definitely does do refurbishing!
 
#750
vickitaa92 said:
Does anyone know if it's possible to ship a bag to a Chanel store to be refurbished? We don't have a Chanel store in my country :tdown:
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I would think it would definitely be possible. You might want to send an email or contact by phone the main store in Paris and ask what the procedure is. Then make sure to fully insure your bag when you send it in. :)
 
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