My 2011 GST was sent out by NM to have all the hardware replaced, as it was tarnishing. The most noticeable was the zipper pull.
I received the bag two weeks ago, after a full twelve week wait. To my astonishment they did not replace the zipper pull, but replaced all other hardware. Oversight, I was told. Would have to surrender bag again for another three months. Uh, ok. Leather Surgeons also left their calling card attached to the key ring. I certainly do not think that Chanel would appreciate the subcontractor giving themselves a shout out!
The box arrived with a return address in Florida, with no sender name. I googled the Leather Surgeons in FL, but when I clicked on the link, the website was unavailable. It appears the Leather Surgeons are the secret repair center in the US we hear about. I told my SA they left the tag inside and she was rattled. Now I know I know it was not a mistake, seeing someone else has mentioned it.
My SA also had them stiffen the sides, since I was unhappy with the shape. It does look marvelous, BUT, in carrying the bag, it now feels very boxy. I have a feeling the change in structure a few years ago was to eliminate the boxiness.
All in all, the bag looks great, no more slouching, but the zipper pull does get my ***!