Experience with Chanel refurbishing/repair

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#661
If I have a bag that never had a chain - is it possible to pay to have a chain handle replace the leather strap? I would TOTALLY pay to update this bag! (its from 90-94)

Also- I have a vintage red double flap that needs tlc on the corners and possibly a re dye to brighten it back up. I am pretty sure it might need to go to paris but the closest location is Chicago (3 hrs away). Should I just skip sending these off to chicago or will they forward it to them if they are unable to repair?
 
#662
shanel79 said:
If I have a bag that never had a chain - is it possible to pay to have a chain handle replace the leather strap? I would TOTALLY pay to update this bag! (its from 90-94)

Also- I have a vintage red double flap that needs tlc on the corners and possibly a re dye to brighten it back up. I am pretty sure it might need to go to paris but the closest location is Chicago (3 hrs away). Should I just skip sending these off to chicago or will they forward it to them if they are unable to repair?
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There is no harm to bring you bags to the store. The SA will help you out all the questions. If the bag unable to fix, Chanel will ship it back to you without a charge.
 
#664
Lawseenai said:
Oh no! Hope things turn out better the second time around. Could you have sent it to Europe for the spa service? Or there is no choice? If you live in US then the bag will be sent to the US spa service?
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I finally have another call from Chanel for pick up my Jumbo from spa. It turns out great looking without those yellowish stain. The strap has fixed and glued, but nothing has done for interior of the bag. The leather turned hard and firm and rough. I'm not 100% satisfy with the spa service this time. I rather they take longer time to ship to Paris to clean instead of done the job in the State. I ask the SA that why the spa don't do any job for interior, and the SA responded that there is nothing for the spa to do for the interior. :thinkin: The Chanel Spa seems like want to speed up of the job, but did not do the job properly. I'm very scare to turn any of my Chanel to the Spa after I have such an experience with my White jumbo. It maybe will stop me buying from Chanel cause the spa did not done a good job this time. :sad:
 
#665
Not sure if it's the right thread to post, but I wanted to vent so badly!!!

I bought classic m/l size in black in June of this year and this $4400-worh, 4-month old bag's strap BROKE!! (absolutely unacceptable, shame on you CHANEL. Everyone knows chanel's quality has long been compromised but this is seriously embarrassing on their part) It's the part where a thread binds the leather strap together... Yes, quite a simple fix you might say, but you could also argue-- something so basic that shouldn't have been broken!

But luckily, it's covered under their 1-year warranty. I bought it at saks in NY but now I am in Dallas so took it to their only Chanel boutique here.

I don't have the original receipt but kept the tag separately and showed them the picture of original receipt which my SA from saks emailed me (all the numbers matched, the inventory barcode number matched on the receipt and everything) because I didn't have the PHYSICAL piece of paper, i have to pay for it.

While it's not a lot of money, I was quite annoyed! I told the SA at the boutique (who was already giving me an attitude) "people don't expect such poor quality from really expensive, 4-month-old bag from Chanel, which should have never been broken in the first place" He had balls to respond "BECAUSE IT'S AN EXPENSIVE ITEM, YOU SHOULD ALWAYS KEEP THE RECEIPT"..... ..what? EXCUSE ME??

Fortunately, the lady at saks from NY offered for me to mail the bag to her and she will put a rush repair FOR FREE and will have it back around 4 weeks (as opposed to 6-8 weeks Dallas boutique told me)

I am still bummed about it all and probably will send it to a local cobbler. But wanted to just share this with fellow chanel lovers! Also, if you know of a great repairman in DFW area, please let me know!! Thank you!
 
#666
parkj56 said:
Not sure if it's the right thread to post, but I wanted to vent so badly!!!

I bought classic m/l size in black in June of this year and this $4400-worh, 4-month old bag's strap BROKE!! (absolutely unacceptable, shame on you CHANEL. Everyone knows chanel's quality has long been compromised but this is seriously embarrassing on their part) It's the part where a thread binds the leather strap together... Yes, quite a simple fix you might say, but you could also argue-- something so basic that shouldn't have been broken!

But luckily, it's covered under their 1-year warranty. I bought it at saks in NY but now I am in Dallas so took it to their only Chanel boutique here.

I don't have the original receipt but kept the tag separately and showed them the picture of original receipt which my SA from saks emailed me (all the numbers matched, the inventory barcode number matched on the receipt and everything) because I didn't have the PHYSICAL piece of paper, i have to pay for it.

While it's not a lot of money, I was quite annoyed! I told the SA at the boutique (who was already giving me an attitude) "people don't expect such poor quality from really expensive, 4-month-old bag from Chanel, which should have never been broken in the first place" He had balls to respond "BECAUSE IT'S AN EXPENSIVE ITEM, YOU SHOULD ALWAYS KEEP THE RECEIPT"..... ..what? EXCUSE ME??

Fortunately, the lady at saks from NY offered for me to mail the bag to her and she will put a rush repair FOR FREE and will have it back around 4 weeks (as opposed to 6-8 weeks Dallas boutique told me)

I am still bummed about it all and probably will send it to a local cobbler. But wanted to just share this with fellow chanel lovers! Also, if you know of a great repairman in DFW area, please let me know!! Thank you!
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I'll either sent it to SAKS that your SA offer you to repair your strap or repair in the Chanel boutique. I will never do repair job anywhere else. You should read some thread about other lady has done a repair else where and turn out they give her a different bag. It's scary that if you turn in $4k bag to repair and the repair shop return a $2k bag to you. I personally prefer to get it done by the boutique, cause they have tracking # and receipt. Chanel should have responsibilty to replace a new one for you if they lose your bag.
 
#667
parkj56 said:
Not sure if it's the right thread to post, but I wanted to vent so badly!!!

I bought classic m/l size in black in June of this year and this $4400-worh, 4-month old bag's strap BROKE!! (absolutely unacceptable, shame on you CHANEL. Everyone knows chanel's quality has long been compromised but this is seriously embarrassing on their part) It's the part where a thread binds the leather strap together... Yes, quite a simple fix you might say, but you could also argue-- something so basic that shouldn't have been broken!

But luckily, it's covered under their 1-year warranty. I bought it at saks in NY but now I am in Dallas so took it to their only Chanel boutique here.

I don't have the original receipt but kept the tag separately and showed them the picture of original receipt which my SA from saks emailed me (all the numbers matched, the inventory barcode number matched on the receipt and everything) because I didn't have the PHYSICAL piece of paper, i have to pay for it.

While it's not a lot of money, I was quite annoyed! I told the SA at the boutique (who was already giving me an attitude) "people don't expect such poor quality from really expensive, 4-month-old bag from Chanel, which should have never been broken in the first place" He had balls to respond "BECAUSE IT'S AN EXPENSIVE ITEM, YOU SHOULD ALWAYS KEEP THE RECEIPT"..... ..what? EXCUSE ME??

Fortunately, the lady at saks from NY offered for me to mail the bag to her and she will put a rush repair FOR FREE and will have it back around 4 weeks (as opposed to 6-8 weeks Dallas boutique told me)

I am still bummed about it all and probably will send it to a local cobbler. But wanted to just share this with fellow chanel lovers! Also, if you know of a great repairman in DFW area, please let me know!! Thank you!
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I'm sorry for what happened to you. It is not only the quality of the Chanel bags that has become worse, the quality of their services has also deteriorated IMO. This is not good for the brand.
 
#668
wien said:
I'll either sent it to SAKS that your SA offer you to repair your strap or repair in the Chanel boutique. I will never do repair job anywhere else. You should read some thread about other lady has done a repair else where and turn out they give her a different bag. It's scary that if you turn in $4k bag to repair and the repair shop return a $2k bag to you. I personally prefer to get it done by the boutique, cause they have tracking # and receipt. Chanel should have responsibilty to replace a new one for you if they lose your bag.
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Thank you for the info!! Will stick with the two options and no local repairman!:-)
 
#669
I own a metallic reissue, whose dye partially washed off after several years of carrying in the Seattle rain (I should be more careful, but living in a place where it rains half the year, there's not much I can do). I sent it to spa for a re-dye, and just got it back after 4 months. They charged me something like $120, and the bag looks brand-new! I was seriously jumping around in excitement! The service is amazing, and the cost was surprisingly reasonable... I expected it to be more than $120.
 
#670
I purchased a vintage Black Caviar WOC that had a tear from the cardholder pockets and had lost its structure. I sent it into the Chanel boutique, got it a month later, and it was almost like new. Although they originally gave me an estimate of approx. $300, it ended up only costing me about about $120 dollars! It was definitely worth it to have it sent to Chanel! Plus, my SA even gave me a cute new dust bag.
 
#671
I took my Chanel grand shopper for repair at Bal Harbour in Miami because a few of the threads on the stiching have come loose/off. Also to have the handles replaced and a full refurbishing. They quoted $485. The repair person in Miami called to say they could not repair the stiching as the whole bag would have to be taken apart. It is just 12 stitches on Two corners. This seems wrong to me. Anyone have a better experience here in Florida? Maybe Boca Raton or Palm Beach? Should I try a different store?
 
#672
susant said:
I took my Chanel grand shopper for repair at Bal Harbour in Miami because a few of the threads on the stiching have come loose/off. Also to have the handles replaced and a full refurbishing. They quoted $485. The repair person in Miami called to say they could not repair the stiching as the whole bag would have to be taken apart. It is just 12 stitches on Two corners. This seems wrong to me. Anyone have a better experience here in Florida? Maybe Boca Raton or Palm Beach? Should I try a different store?
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Did you go to a Chanel store? The price seems too high for what you want repaired.
 
#673
Chanbal said:
Did you go to a Chanel store? The price seems too high for what you want repaired.
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Yes the Chanel store in Bal Harbour in Miami. I thought that too...from what I've read on this site it should not be that high. He said it would be $180 to replace the leather straps and another $300 for a refurb and he could not fix the stiching. The bag is about 4 years old. Do you think I should try a different store? Maybe I will have better luck with a different repair man?
 
#674
susant said:
Yes the Chanel store in Bal Harbour in Miami. I thought that too...from what I've read on this site it should not be that high. He said it would be $180 to replace the leather straps and another $300 for a refurb and he could not fix the stiching. The bag is about 4 years old. Do you think I should try a different store? Maybe I will have better luck with a different repair man?
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It shouldn't be more than $300. The total spa service (refurb) should cover everything, they wouldn't charge you separately for each part they repair. If you need to replace the strap, you can't go to a non-Chanel place. They will not have the right strap.
 
#675
susant said:
Yes the Chanel store in Bal Harbour in Miami. I thought that too...from what I've read on this site it should not be that high. He said it would be $180 to replace the leather straps and another $300 for a refurb and he could not fix the stiching. The bag is about 4 years old. Do you think I should try a different store? Maybe I will have better luck with a different repair man?
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The price doesn't seem right, I would try a different store. A total refurbishment is $265 and should include whatever your bag needs.
 
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