Experience with Chanel refurbishing/repair

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#676
parkj56 said:
Not sure if it's the right thread to post, but I wanted to vent so badly!!!

I bought classic m/l size in black in June of this year and this $4400-worh, 4-month old bag's strap BROKE!! (absolutely unacceptable, shame on you CHANEL. Everyone knows chanel's quality has long been compromised but this is seriously embarrassing on their part) It's the part where a thread binds the leather strap together... Yes, quite a simple fix you might say, but you could also argue-- something so basic that shouldn't have been broken!

But luckily, it's covered under their 1-year warranty. I bought it at saks in NY but now I am in Dallas so took it to their only Chanel boutique here.

I don't have the original receipt but kept the tag separately and showed them the picture of original receipt which my SA from saks emailed me (all the numbers matched, the inventory barcode number matched on the receipt and everything) because I didn't have the PHYSICAL piece of paper, i have to pay for it.

While it's not a lot of money, I was quite annoyed! I told the SA at the boutique (who was already giving me an attitude) "people don't expect such poor quality from really expensive, 4-month-old bag from Chanel, which should have never been broken in the first place" He had balls to respond "BECAUSE IT'S AN EXPENSIVE ITEM, YOU SHOULD ALWAYS KEEP THE RECEIPT"..... ..what? EXCUSE ME??

Fortunately, the lady at saks from NY offered for me to mail the bag to her and she will put a rush repair FOR FREE and will have it back around 4 weeks (as opposed to 6-8 weeks Dallas boutique told me)

I am still bummed about it all and probably will send it to a local cobbler. But wanted to just share this with fellow chanel lovers! Also, if you know of a great repairman in DFW area, please let me know!! Thank you!
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Try Dino's in Highland Park Village.
 
#678
Chanbal said:
Did you go to a Chanel store? The price seems too high for what you want repaired.
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Yes it was the Chanel store in Bal Harbour. I called the Boca Chanel in Saks and they told me they send their repairs to NYC so I will bring my bag there and hopefully they can help me with the repair at a lower price also. Thanks for you help everyone.
 
#680
Chanbal said:
Hi, does anybody know how much Chanel charges just to clean a bag? I don't need any repair. Thanks! :smile1:
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I think I usually pay about $200 or so for inside and out. You have to ask for inside otherwise the default is outside only unless you specify. It is well worth it. I don't clean my bags otherwise, I just take them to Chanel every 2-3 years depending on the color of the bag.

Also, take it to a Chanel boutique, not a dept store with a Chanel boutique. Dept stores sometimes do their own or send it to NYC anyway as I was told so in case you are picky, best to send it to NYC directly yourself or drop it off.
 
#681
willeyi said:
I think I usually pay about $200 or so for inside and out. You have to ask for inside otherwise the default is outside only unless you specify. It is well worth it. I don't clean my bags otherwise, I just take them to Chanel every 2-3 years depending on the color of the bag.

Also, take it to a Chanel boutique, not a dept store with a Chanel boutique. Dept stores sometimes do their own or send it to NYC anyway as I was told so in case you are picky, best to send it to NYC directly yourself or drop it off.
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Thanks willeyi! I've done repairs, but not cleaning only. I'll follow your suggestion and ask for the interior cleaning. :smile1:
 
#682
What would the Chanel Spa do to refurbish Suede leather?

I would like to buy a flap that is grey suede (it looks really dirty in the pictures! :[) and has PVC/silver metal chains. It is a very unique looking combo. Is the Chanel Spa in NY equipped with all Chanel materials? Even PVC
 
#683
I brought in my new-to-me Caviar E/W flap to the Chanel boutique last Friday. The CC turnlock had to be replaced cuz the silver chipped off, the SA told me that repair would be of no cost to me, in addition, the threading came loose off the leather at the end of the chain.

However, they are charging me $110 for interior cleaning of the bag. I kind of wanted the whole thing refurbished, there are some slight damages on the corners and at the edge of the flap but hardly noticeable and the SA thought it didn't really need to be addressed. So, we'll see how it turns out in either 4-6 or 6-8 weeks. I can't remember what she said, cuz I had not slept in about 20ish hours staying up all night for Black Friday shopping lol. Now for the wait...

I remember reading somewhere that Chanel also had a repair location in California, but my SA told me they're all sent to one place, however if it's something simple, the repairs manager at the store is trained to do some repair and can do it in-house.
 
#685
I just bought a Chanel Muff Bag that needs the chain replaced (it was a detachable component I believe with lobster clasps).

I am sure the Chanel store will want to see the bag to write up the repair order, but do they need the bag sent away also to replace the chain?
 
#686
I bought a clutch bag that is half black/half beige. Pretty rare, from '05, I think. In any case, the black part has a few slight scuffs that I saw in the pictures on the listing (the seller says she didn't see them though I pointed them out during the listing time). She offered to take back the bag but I really like it and want to keep it and just maybe have the scuffs repaired. The hardware is in fantastic condition, and the beige part may have one or two tiny dirt spots (my nickname is eagle eyes so I am not sure if I am being too picky for a non-brand new bag). Does it pay to send it out? Can I hit the scuff spots with a marker (or would that be sacrilegious)? Here is the link of the original posting, any help would be most appreciated! TIA

http://www.ebay.com/itm/Authentic-G...PD4mlj0pjNKimzEx1LVEkc=&orig_cvip=true&rt=nc#
 
#687
travelluver said:
I bought a clutch bag that is half black/half beige. Pretty rare, from '05, I think. In any case, the black part has a few slight scuffs that I saw in the pictures on the listing (the seller says she didn't see them though I pointed them out during the listing time). She offered to take back the bag but I really like it and want to keep it and just maybe have the scuffs repaired. The hardware is in fantastic condition, and the beige part may have one or two tiny dirt spots (my nickname is eagle eyes so I am not sure if I am being too picky for a non-brand new bag). Does it pay to send it out? Can I hit the scuff spots with a marker (or would that be sacrilegious)? Here is the link of the original posting, any help would be most appreciated! TIA

http://www.ebay.com/itm/Authentic-G...PD4mlj0pjNKimzEx1LVEkc=&orig_cvip=true&rt=nc#
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Oooooh that's quite an interesting bag! So cool! Hm...the spots are kind of small. If you don't mind trying, perhaps can take some leather cleaner/conditioner and see if you can buff the spots out? After spot testing in an inconspicuous spot first, of course. But if you'd rather not risk it, perhaps bring it in to the Chanel boutique and ask the SA for advice? When I brought mine in, the repair manager gave her input as to whether she thinks something needed cleaning/fixing or not. And they can tell you the price and you can see if it's worth it to you.
 
#688
bgyoshi said:
Oooooh that's quite an interesting bag! So cool! Hm...the spots are kind of small. If you don't mind trying, perhaps can take some leather cleaner/conditioner and see if you can buff the spots out? After spot testing in an inconspicuous spot first, of course. But if you'd rather not risk it, perhaps bring it in to the Chanel boutique and ask the SA for advice? When I brought mine in, the repair manager gave her input as to whether she thinks something needed cleaning/fixing or not. And they can tell you the price and you can see if it's worth it to you.
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Good advice, I appreciate you posting - thanks! Yes, I am in love with the bag, mostly because it is a rather unusual style. I am not the regular flap lover. Since I only have a couple of Chanel purses, I want them to stand out a bit - and also not be mistaken for fake - my other is a perforated drill - I rented it last year from BBOS for a trip to Paris and loved the roominess of it, along with the key fob feature. I recently found the style for sale and made it my first Chanel bag purchase. Now that I have one for day and one for evening, I think I'm done, but with Chanel, you never know!!:D
 
#689
Hi ladies,

I received a Large XL vintage lambskin flap from my mom a few weeks ago. The bag is in mint condition but the straps are worn pretty badly. Do you think chanel will replace the leather, the gold hardware is fine and shinny still. How much does this cost? I live in Dubai, I wonder if they do it or not?
 
#690
Hi everyone, it's been a while since I've browsed the forums! As someone with a lot of inside knowledge about the customer service, I feel I should really let everyone know this. I see some people with issues regarding their light colored handbag being refurbished and are becoming stiff. I think I know why there's some issues here, as I see almost no complaints regarding the darker handbags refurbishing, most of the lighter colored bags, and the metallics. There ARE in fact two spa services in the US. The one on the East Coast does 80 percent of the repairs and my work has always come back EXCELLENT. I was informed to always ask for this spa. The one on the West Coast is to handle OVERFLOW, usually light color refurbishments, as that treatment is the most time intensive and can sometimes get backed up. I don't know if the stores decide, or the amount of bags coming in determines it, but I know if it were my bag, I would not want to send it to the OVERFLOW spa service. I always ask for the east coast as I always receive great service. Even if there is a huge influx of repairs, I would way rather wait 6 weeks to get my bag back looking brand new and feeling soft as ever than coming back quickly and stiff. I don't want to get anyone in trouble as to who told me this tip, but always request the east coast service! If you want proof, check out the pages on this thread, you will notice that when there is a complaint of a bag becoming stiff, it is a LIGHT colored bag, but I definitely trust my Chanel source :laugh: . The east coast spa is able to do the light colored refurbishments beautifully, and I can see why it may take some time as they always make my handbags come out feeling soft. Maybe the west coast overflow spa is told to get the repairs finished quickly, because they seem to use way more dye as the bags come out stiffer and the threads look coated. With the holidays, there may be a lot of repairs, so ask for the East Coast service (the leather surgeon) and let me know if this works for you!! Good luck girls!!
 
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