Experience with Chanel refurbishing/repair

[Belleetbonne]

Has anyone ever dealt with a button/accessory coming off of their Chanels? Does Chanel help replace that piece or am I out of luck? I appreciate your help!

 

[poppers986]

I think with buttons and such, it depends on whether they have it or not

 

[Belleetbonne]

I think with buttons and such, it depends on whether they have it or not

Would I need to bring them into a store or send them in? I sent an email through their website requesting information and had not yet heard back from them. I live in Nashville, TN so I don't have a store nearby.

 

[sauceesu]

I just took my first bag in for refurbishing. I won't get ti back until some time in February as it takes 8 weeks. I am waiting anxiously to see the results as I've heard some people say the bag looks brand new when it comes back and others not so happy with the results! I'm keeping my fingers crossed I'll be posting that it looks as good as new.

Hi

I am looking to have my CHANEL vintage ivory lambskin large tote refurbished but don't know where the service locations for Chanel are in the CT, NYC area. Do you have an address that you could provide me?

Also, do you know if they receive or send the handbags by mail? Thanks in advance

 

[shinymagpie]

Hi

I am looking to have my CHANEL vintage ivory lambskin large tote refurbished but don't know where the service locations for Chanel are in the CT, NYC area. Do you have an address that you could provide me?

Also, do you know if they receive or send the handbags by mail? Thanks in advance

search under Chanel.com store locator

 

[sauceesu]

Thank you for replying. Then all Chanel boutiques accept can send out the bags?

 

[ChildOfTheMoon]

this thread is great , i had heard it was 6 months?? I don't know where i read that...

 

[mable72]

I just bought a bag over the phone and it came with a few obvious scratches. It is the calfskin in the business flap. Would they be able to fix it? Since I couldn't find this bag anywhere else.

 

[Guccilim]

Hi Ladies,
I have a question. I recently got a black reissue at Saks, but I realised the mademoiselle lock is "squeaky" when I turn it to lock/open. Is that a trait of the 2.55 reissue? Or is it a defect and should I go exchange it?

 

[mink]

^^ Definitely shouldn't be squeaky. I'd suggest exchanging it.

 

[ChildOfTheMoon]

I just bought a bag over the phone and it came with a few obvious scratches. It is the calfskin in the business flap. Would they be able to fix it? Since I couldn't find this bag anywhere else.

over the phone with chanel? You should exchange it for a new one , they would probably do that if it is in a certain amount of time.

 

[Guccilim]

^^ Definitely shouldn't be squeaky. I'd suggest exchanging it.

Thanks Mink!

 

[poppers986]

Would I need to bring them into a store or send them in? I sent an email through their website requesting information and had not yet heard back from them. I live in Nashville, TN so I don't have a store nearby.

It's best to bring it in. Perhaps u could call a boutique and ask of u can send it in since it's not close.

 

[bagcat]

I noticed a chip on the clasp of my GHW taupe caviar flap 2days ago. I had my hubby take it to the boutique with the receipt and they replaced the clasp for free! So happy my baby looks brand new again!

 

[tatertot]

Hello lovely Chanel experts, I'm hoping you could kindly give me some advice. I just purchased a gorgeous vintage XL Jumbo and one of the "rings" where the chain handle goes through the bag is not attached on either side. I'm relatively new to Chanel and no nothing of repair fee's, time lines etc so any help is appreciated. I'm hoping one of you may have had experience with this and could recommend how I go about repairing it and what the cost/time away could be.

Thank you so much in advance