Experience with Chanel refurbishing/repair

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#361
Thank you, B! May i ask which Chanel boutique helped you? Sounds like they did a great job!

bluekit said:
vagabag, without knowing anything more about your local NM, here's my advice:

I would take it to Chanel directly.

I bought my flap from NM, and within the first year (actually it was only a couple of months), my flap needed to be repaired. I went to NM to check on the time frame regarding repair, and was told it would depend on whether they can fix it locally or has to send it back to Chanel to fix it.

I then went to the Chanel boutique and they told me it would take 8-12 weeks to fix it. So, instead of having NM decide whether to do it locally or to send it to Chanel to send it out for repairs, I went straight to the source (boutique) and have them ship it out and send it back to the boutique when it's done.

The repair was done beautifully and it came back within a month. The repair specialist said she wanted me to have the purse back ASAP since it had only been a few months since I bought it and I shouldn't have to wait forever to get it back within my first year.

HTH!

P.S.: They did not ask me for a receipt nor the authenticity card, and I didn't include it with my repair.
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#362
Do you gals have experience with getting worn edges reconditioned? This is metallic gold bag so not sure if it works the same as black leather? If they can get it back to before, how much would something like this cost?
 
#363
Hello! Does anyone know if it's possible to have the central part of the CC lock replaced at Chanel boutiques? I mean not all the CC closure, only the central lock, the one that "twists" to close the flap.
Thank you very much for your help!
 
#364
amyamoure said:
25frjw1.jpg
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what does "refinishing and reglazing" mean?

also in the total refurbishement, does it include recoloring the bag? thank you!
Also, are you able to refurbish the bag into any color you wish?
 
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#365
genegeri said:
Do you gals have experience with getting worn edges reconditioned? This is metallic gold bag so not sure if it works the same as black leather? If they can get it back to before, how much would something like this cost?
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I think it is very difficult to recondition metallic bags. I know that they couldn't do it with my 2007 metallic gold luxury ligne bag so they gave me store credit instead.
 
#366
i just got my lambskin classic flap back after only 4 weeks! I asked the SA if they sent it back to France, and she said no, they now have facilities in Pennsylvania and California. No wonder it was so quick.

The lambskin is definitely much stiffer and less shiny. They did change out all the hardware.
 
#367
yumixpeach said:
what does "refinishing and reglazing" mean?

also in the total refurbishement, does it include recoloring the bag? thank you!
Also, are you able to refurbish the bag into any color you wish?
Click to expand...

Refinishing is restoring color into a bag, reglazing is restoring color and luster on an exotic skin bag. Yes, recoloring is included in total refurbishment, but no, they will not change the style of your bag by changing colors.

And they can recolor most of the metallic handbags.
 
#369
I just got back my vintage croc back from chanel repair. they took only THREE weeks, and it looks fantastic! It was my mothers and it was really starting to fall apart. Im SO happy to have it back in such good condition! Im terrible with computers, so hopefully the picture will work!
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#370
I have a Chanel that I want to send in for a spa treatment, but am not close to a store. I only have a NM and Saks. Will they send it in for me or should I use Lovin My Bags instead? Thanks!!!
 
#372
ferociousjeanne said:
I'll be picking mine up tomorrow. It went in for 'total refurbishment'. I had started a thread that I planned to update but I'm not sure I'll find it without the search feature enabled. I'll be sure to post pics friday!
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im new here, cant make my own thread yet, was wondering if they replace the liner, what happens with the number inside the bag that matches the card? mine has been out 3 weeks, cant wait to get it back, wasnt in bad shape, mostly dirty. hope all goes well with it.
 
#373
frarov said:
Hello! Does anyone know if it's possible to have the central part of the CC lock replaced at Chanel boutiques? I mean not all the CC closure, only the central lock, the one that "twists" to close the flap.
Thank you very much for your help!
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Yes! I have had it done on a bag that had a broken lock when my bag slid off my shoulder and into the side of my car door. The middle part that twists close hit the door and broke into its component pieces. They fixed the lock and it looked like new again.
:D
 
#374
ChaneLisette said:
Yes! I have had it done on a bag that had a broken lock when my bag slid off my shoulder and into the side of my car door. The middle part that twists close hit the door and broke into its component pieces. They fixed the lock and it looked like new again.
:D
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Thank you very much ChaneLisette! But do they replace it or just fix it?
 
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