Experience with Chanel refurbishing/repair

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#346
liri said:
hello, i left this bag dec 20th and the called me feb 8th , so as they said it was 2 months. I will post pictures later on as now im in my office. Now: i dont know what to say, i still think i like the old hardware . This is what happened. I brought it in to replace the inside as it was a vintage one and the red inside was completely fell off...then they convinced me to do also the hardware so it was all shiny and stuff...so i did it.
Now i just gave a quick glance at the "new version" but i have this feeling: the chain look less thick than the one before. is that possible? The inside part of the hardware where it is the chanel with the 2 screws it is not straight! :nuts: the inside looks ok .....but something els got my attention: ON THE CC LOGO ON THE FLAP , THE LITTLE ENGRAVED STAMP IT IS ON THE LOWER RIGHT INSTEAD OF THE UPPER LEFT...i got the impression they put the cc hardware upside down?? is that possible????? i will post picutures tonight pls help!!!
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ok here are the pictures....hope it works....so tell me what you think about the above issues....



pics here http://www.flickr.com/photos/57750879@N07/
 
#348
boston said:
ladies
chanel repair is Leather surgeons out of PA
google them for there number.You can send the bag their directly.
and for someone asking for change of chain lengths I asked them
They said YES they can replace the chains.
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So i called Leather Surgeons today and they said they only take wholesale clients (like chanel) I told him that i heard LS will change chain lengths which i know chanel doesnt approve of. He replied that they've done it for bags sent in directly from chanel before and said to specifically go to the 57th st store. He said to make sure i let the chanel repair dept know specifically the length i want the new chains to be bc they change their policy every other week on whether they'll approve changing chain lengths. :D oh ladies, i hope they'll do it for me! because if not, this bag might just end up sitting in my closet until i can find an alternative solution :sad:
 
#350
Anyone have experience with Avelle? Other than they take Forever, has anyone had their special Chanel treated, cleaned or cared for by this service? It is less pricey than lovinmy bags, but want to use someone great, obviously.
I've used them for other brands but not Chanel.

PLEASE REPLY ASAP ANYONE WITH CHANEL REFURBISHMENTS/CLEANING EXPERIENCE. THX SO MUCH!:help:
 
#351
Does anyone know if Chanel can fix creases on your bag? I have a soft caviar maxi that has some creases on the front sides where its been sitting up and slouching a little bit?I didn't know if this was fixable.Thanks!
 
#354
Hi,
Do you think Chanel can do anything with this vintage bag? It is fabric and all the corners are worn, plus some of the crystals on the ccs have fallen off. I would like to get it refurbished, but have no problem carrying it as-is.


Front shot:
cd34ae45.jpg


(I thought I had more photos of the corners, but can't find them on my computer. And my closet upstairs is a right mess and I can't find the bag to take more photos of the corners.)
 
#355
Hey ladies, if I just want my bag spruced up and the leather cleaned (there is nothing actually wrong with it - leather, chain, locks, everything is in good condition) do you think I should take it into Chanel, or has anyone cleaned it themselves with success? Thanks so much!
 
#356
my kelly's handle looks like its coming off on one side.. Does anyone knows roughly how much will it cost to replace the handle? I'm located in Sg but have yet to find time to bring it down to the boutique :(
 
#358
Does anyone know where Chanel bags in Canada get sent to? Seems like there's some issues with the refurb companies that Chanel uses in the US-I'm assuming Chanel isn't big enough in Canada to have a contract with any company, so I'm wondering if they get sent to the US or overseas and if the quality issues are still the same.
 
#359
I'm wondering if there is any benefit to sending a bag to the Chanel boutique instead of the Chanel counter in a NM or Saks (assuming the bag was bought at NM/Saks)? During the 1 yr warranty period, does it matter? Will the boutique just need to see the receipt and will take care of it free of charge? Thanks!
 
#360
vagabag said:
I'm wondering if there is any benefit to sending a bag to the Chanel boutique instead of the Chanel counter in a NM or Saks (assuming the bag was bought at NM/Saks)? During the 1 yr warranty period, does it matter? Will the boutique just need to see the receipt and will take care of it free of charge? Thanks!
Click to expand...

vagabag, without knowing anything more about your local NM, here's my advice:

I would take it to Chanel directly.

I bought my flap from NM, and within the first year (actually it was only a couple of months), my flap needed to be repaired. I went to NM to check on the time frame regarding repair, and was told it would depend on whether they can fix it locally or has to send it back to Chanel to fix it.

I then went to the Chanel boutique and they told me it would take 8-12 weeks to fix it. So, instead of having NM decide whether to do it locally or to send it to Chanel to send it out for repairs, I went straight to the source (boutique) and have them ship it out and send it back to the boutique when it's done.

The repair was done beautifully and it came back within a month. The repair specialist said she wanted me to have the purse back ASAP since it had only been a few months since I bought it and I shouldn't have to wait forever to get it back within my first year.

HTH!

P.S.: They did not ask me for a receipt nor the authenticity card, and I didn't include it with my repair.
 
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