Experience with Chanel refurbishing/repair

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#302
yummycake said:
Hi everyone!
I just bought a vintage Chanel (fairly cheap and fairly worn.) I know that Chanel can probably fix the scuffing on the caviar and the piping but the entire chain is missing and I would like to know if they will actually replace whole chain.
I live in Vancouver and I've read some posts earlier that the Canadian Chanel Boutiques may recommend to go to a local repair shop. As for my case with a vintage piece, would they do the same or would they send it to Paris?
Thanks!
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In the US they do, i'm not sure about Canadian boutiques. They should have the part if they have have their own repair facility like the US does or send it to Paris. However, if they send it to or you bring it to a local repair place they won't have any authentic parts as all the parts are trademarked and they don't want them to end up on fake bags.
 
#303
Ok, so I went to the local (Vancouver) Chanel Boutique today and asked what they would do to repair my vintage chanel. And yes, they would have to send it to Paris to get the chain replaced but quoted me $400-500, and does not include the refurbishing of the bag itself (dying, buffing, stitching etc), which would be done at a local repair shop (third party).
Is this normal?

Alternatively, should I try to drive down to Seattle or Bellevue to get the refurbishing done in the US instead?

Thanks in advance!:-s
 
#306
yummycake said:
Yea! That's what I thought after reading 20 pages of this thread. I will definitely check with the seattle store.
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Yeah definitely do that. I was just in the NYC Chanel store two days ago to have one of my bags checked for refurbishment on the piping, and they said it would be $110. But it would take 8 weeks.....such a long time!!
 
#307
windy852 said:
Yeah definitely do that. I was just in the NYC Chanel store two days ago to have one of my bags checked for refurbishment on the piping, and they said it would be $110. But it would take 8 weeks.....such a long time!!
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The repairs I have sent in usually come back much quicker than that. The things that take long are for total refurbishments when hardware needs to be redipped in gold. I think they estimate longer times just to be on the safe side.

@yummycake - I'm almost positive the seattle store would let you mail your bag to them for refurbishment without you having to physically drive down. Good luck!
 
#312
Hello, not sure if this has been asked before, but does anyone know if Chanel can fix scratches/discoloration of the burgundy interiors? Due to usage, some parts have faded, with slight white marks, and I was wondering if they offered a service to redye the interior burgundy leather as well? Any advice would be appreciated, thanks!
 
#313
Hi Ladies!

I want to start by apologizing if this is a topic that has already been discussed. If that is the case, if someone could just send a link to the thread it would sooo appreciated.

I just inherited a vintage Chanel purse, and its lovely, but I would like to have it cleaned by Chanel. The only issue I see is that the hologram has come off. The glue or whatever they use to adhere the hologram is still there, but there are no pockets in the bag and the hologram was exposed to whatever went in there, so it rubbed off. Will Chanel still clean the bag? Do they need that to prove authenticity? I hope not! Any advice anyone might have regarding holograms would be greatly appreciated.

Thank you!
 
#314
Chanel (at least in the US) doesn't need any authenticity stickers, cards, receipts, ect unless you want a repair to be free under warranty. In that case, they need a receipt. Otherwise, they can tell the authenticity of a handbag just from experience and will do the repair.
 
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