I've purchased Chanel from boutiques, NM, Saks, Bloomies, and Nordies. Usually there is charge. And the wait is LONG. But worth the long wait. My SA'a NM and usually don't charge me. I tend to spend more than I should with them, perhaps why it's "free" for me there. But for anyone looking to have their bag clean/refurbish/repair, make sure it's done by Chanel. Even if you have to pay, it's worth it.
Experience with Chanel refurbishing/repair
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After reading so many stories about problems with the repairs at Chanel, I chose to have my bag repaired elsewhere based on personal recommendations from a high-end consignment store that I regard highly. It was not a question of paying for the repair. In fact, Neiman Marcus sends many of their bags here for repairs as well. I just think it's worth it to explore all options.
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I'm glad your bag turned out well, but like MissyC I would urge people to use Chanel. If my luxury car was damaged, I would want it to go back to the manufacturer, not a local mechanic. Any repair done within a year is free and speedy. Chanel doesn't have to match the color because they have the original dyes. They also have the authentic hardware that no other shop can have because of their trademark. This allows them to replace hardware with Chanel hardware and not knock off or generic hardware; if the handles on your tote were torn they could replace them rather than gluing them back together. They also have caviar leather and other textures that are exclusive to Chanel so they can match the bags perfectly. And last but not least, if something ever did go wrong, you'd get a brand new bag. No local repair facility would be willing to buy you a new bag from a boutique if they messed up, which often happens because they use shoe dyes and spraypaints on handbags that leave them hard as a rock. Any error caused by a non-authorized repair also voids your warranty and Chanel will no longer fix your bag. To me it is not worth the risk.
My experience with the rago brothers was not so pleasant! I had a 2008 beige lambskin classic. It was slightly dirty/scuffed at the corners. I brought it to them to be cleaned. When i picked up the bag, it felt fake. My beautiful lambskin felt like plastic! Needless to say the bag is ruined. I refused to pay for the repair after they refused to attempt to make it feel better. I wouldn't give them a SHOPPING bag to fix now!
Hello! I hope this is the right thread, need some guidance as I'm new to Chanel...
Just purchased my first Chanel bag yesterday (2010 fall cruise small calfskin grey flap), and unfortunately tonight my cat not only urinated on the leather upholstery of the passenger seat he ALSO managed to get some onto the leather chain strap of the beautiful, brand, spank'n new handbag...
Questions:
-What is the current price for chain replacement by Chanel?
-How long does it take?
Many thanks!
Just purchased my first Chanel bag yesterday (2010 fall cruise small calfskin grey flap), and unfortunately tonight my cat not only urinated on the leather upholstery of the passenger seat he ALSO managed to get some onto the leather chain strap of the beautiful, brand, spank'n new handbag...
Questions:
-What is the current price for chain replacement by Chanel?
-How long does it take?
Many thanks!
Hi everyone,
I need an opinion about this.. I noticed a crack on the leather in my patent leather Chanel boots. I called the store (multi brand, not Chanel boutique), and they said the only thing they can do is to send them to Chanel repair. I know it would take at least 3 months, which is too long as these are winter shoes and by the time I'd get them back, winter would be gone!
What should I do? Take them to my cobbler? I don't even know if it can be fixed! I think they should order me a replacement, this just shouldn't happen with quality items!
I have other patent leather shoes e.g from Prada which I've worn a lot, and they're still in great condition.
Do you think I could call to a Chanel boutique and ask if they can help?
I need an opinion about this.. I noticed a crack on the leather in my patent leather Chanel boots. I called the store (multi brand, not Chanel boutique), and they said the only thing they can do is to send them to Chanel repair. I know it would take at least 3 months, which is too long as these are winter shoes and by the time I'd get them back, winter would be gone!
What should I do? Take them to my cobbler? I don't even know if it can be fixed! I think they should order me a replacement, this just shouldn't happen with quality items!
I have other patent leather shoes e.g from Prada which I've worn a lot, and they're still in great condition.Do you think I could call to a Chanel boutique and ask if they can help?
Hi everyone,
I need an opinion about this.. I noticed a crack on the leather in my patent leather Chanel boots. I called the store (multi brand, not Chanel boutique), and they said the only thing they can do is to send them to Chanel repair. I know it would take at least 3 months, which is too long as these are winter shoes and by the time I'd get them back, winter would be gone!
What should I do? Take them to my cobbler? I don't even know if it can be fixed! I think they should order me a replacement, this just shouldn't happen with quality items!
Do you think I could call to a Chanel boutique and ask if they can help?
I would call your local Chanel and see if they can recommend you someone to send your shoes to since you want them back sooner than later.
Thanks windy and amyamoure for your answers 
The problem is that I live in Finland, we don't have a Chanel boutique here, but maybe I should just call to Paris? When the same boutique where the shoes are from sent my 2.55 to Chanel repair it took 3 months... Actually, in Finland the law says that it shouldn't take more than two weeks to repair / replace a faulty item, otherwise they have to refund. I really love the shoes, but if they can't fix them / get me a new pair in a reasonable time, I'd rather take the money back..
I do know a cobbler that is very, very talented, but still, I can't imagine how a crack in patent leather could be fixed
Oh well.
The problem is that I live in Finland, we don't have a Chanel boutique here, but maybe I should just call to Paris? When the same boutique where the shoes are from sent my 2.55 to Chanel repair it took 3 months... Actually, in Finland the law says that it shouldn't take more than two weeks to repair / replace a faulty item, otherwise they have to refund. I really love the shoes, but if they can't fix them / get me a new pair in a reasonable time, I'd rather take the money back..I do know a cobbler that is very, very talented, but still, I can't imagine how a crack in patent leather could be fixed
Oh well.
I took out my 07 metallic gold reissue and found there are several loose stitches!!! It's very frustrating since I used it only 3~4 times with extreme care. 
Now, I'm thinking about sending it back for repair but not sure it can be done. 
The loose stitchings are in the middle of the upper flap. I'm afraid that fixing them is not as easy as fixing loose stitching on the strap or corners connecting inner & outer parts. :cry: Do they have to take apart the upper flap and restitch it? Also, after reading all the horror stories, I'm afraid it'll get even more damaged after the repair. Especially, scratching/peeling the metallic leather...
Anyone had a good experience with repairing loose stitching in the middle of the bag?
Any advice/comments would be greatly appreciated.
Now, I'm thinking about sending it back for repair but not sure it can be done. The loose stitchings are in the middle of the upper flap. I'm afraid that fixing them is not as easy as fixing loose stitching on the strap or corners connecting inner & outer parts. :cry: Do they have to take apart the upper flap and restitch it? Also, after reading all the horror stories, I'm afraid it'll get even more damaged after the repair. Especially, scratching/peeling the metallic leather...
Anyone had a good experience with repairing loose stitching in the middle of the bag?
Any advice/comments would be greatly appreciated.
Hi everyone!
I just bought a vintage Chanel (fairly cheap and fairly worn.) I know that Chanel can probably fix the scuffing on the caviar and the piping but the entire chain is missing and I would like to know if they will actually replace whole chain.
I live in Vancouver and I've read some posts earlier that the Canadian Chanel Boutiques may recommend to go to a local repair shop. As for my case with a vintage piece, would they do the same or would they send it to Paris?
Thanks!
I just bought a vintage Chanel (fairly cheap and fairly worn.) I know that Chanel can probably fix the scuffing on the caviar and the piping but the entire chain is missing and I would like to know if they will actually replace whole chain.
I live in Vancouver and I've read some posts earlier that the Canadian Chanel Boutiques may recommend to go to a local repair shop. As for my case with a vintage piece, would they do the same or would they send it to Paris?
Thanks!