eBay, etc. General Question/Answer Thread

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#10,396
Hi, I need some advice. I purchased 2 items from eBay from the same seller. I purchased the wrong year. I immediately sent a message to the seller correcting same. The seller acknowledged both changes and messaged they would ship the correct year.

I received the incorrect year in the mail. The seller said to return. The items are listed as seller does not accept returns.

I messaged the seller, explained the situation. The seller confirmed their error and asked me to return the items for an exchange. I opened 2 returns on eBay. The seller closed both returns with no action taken.

How do I proceed? eBay help pages says to ask eBay to step in, but I don't see that option on my closed returns. TIA.
 
#10,397
sheila_c said:
Hi, I need some advice. I purchased 2 items from eBay from the same seller. I purchased the wrong year. I immediately sent a message to the seller correcting same. The seller acknowledged both changes and messaged they would ship the correct year.

I received the incorrect year in the mail. The seller said to return. The items are listed as seller does not accept returns.

I messaged the seller, explained the situation. The seller confirmed their error and asked me to return the items for an exchange. I opened 2 returns on eBay. The seller closed both returns with no action taken.

How do I proceed? eBay help pages says to ask eBay to step in, but I don't see that option on my closed returns. TIA.
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There seem to be errors all around. You asked for something not in the listing (different year/item) and she appears to have forgotten to make the switch.

For the item you bought, was the item you received the item you bought which you purchased in error? i.e., did you receive the item in the listing but not the one you asked for (as an exachange) after realizing your mistake?

If that's what happened, the seller may have forgotten to do the exchange but since you got what was listed, you're SOL if she declined the return.

How this should have been handled is that you should have asked to cancel right after the purchase letting her know you'd repurchase the correct year item. (I'm assuming she has a listing for that one.)

At this point, if she's willing to sell to you and hasn't blocked you, you can buy the item you want and you can resell the one you received.
 
#10,398
littlerock said:
Do you have a quick question that you would like to get answered but do not want to start a whole thread? Here is the new thread to post in! I am hoping that by having a thread such as this it will eliminate the OT posts in some of the other non-related threads.

Please post your questions here and I'm sure our knowledgeable members will do their best to get you an answer. If a question turns into several pages of discussion/ debate or a whole drawn out situation, I will separate the relevant posts and turn in into it's own thread.

Let's see how this goes! :biggrin:

Please note that any 'authenticate this' type posts will be deleted. There is a whole section of appropriate thread for authenticity questions here:

http://forum.purseblog.com/announcement.php?f=126&a=35

and here:

http://forum.purseblog.com/authenticate-this/
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I'd like to buy some jeans, is ebay a good platform?
 
#10,402
elaineiwhite said:
Does EBay use USPS when they ship items out from their authentication centers?
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If it works the same with bags as it does with sneakers, they supply a Fedex label to the seller to ship the item to the authenticators.

Once the item passes their inspection (authenticity and condition), it's forwarded to the buyer using the service that the seller offered in the listing. I offered Ground Advantage and the sneakers were shipped to the buyer using that service.
 
#10,403
BeenBurned said:
If it works the same with bags as it does with sneakers, they supply a Fedex label to the seller to ship the item to the authenticators.

Once the item passes their inspection (authenticity and condition), it's forwarded to the buyer using the service that the seller offered in the listing. I offered Ground Advantage and the sneakers were shipped to the buyer using that service.
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Thank you very much !
 
#10,404
I have a straight forward question that apparently no one can answer including eBay sellers and eBay customer service.

There is a bag I want in Japan. It will be shipped to the US authentication service within eBay. I live in the US.

Seller says I won’t be charged duties because it is shipped internationally to eBay first. eBay’s platform charges me duties at check out.

eBay customer service is super unhelpful but said that “I should be responsible for duties” but they don’t know how I would be charged or how I would pay.

Has anyone experienced this? How did it work? It can’t be that uncommon.
 
#10,405
fashion16 said:
I have a straight forward question that apparently no one can answer including eBay sellers and eBay customer service.

There is a bag I want in Japan. It will be shipped to the US authentication service within eBay. I live in the US.

Seller says I won’t be charged duties because it is shipped internationally to eBay first. eBay’s platform charges me duties at check out.

eBay customer service is super unhelpful but said that “I should be responsible for duties” but they don’t know how I would be charged or how I would pay.

Has anyone experienced this? How did it work? It can’t be that uncommon.
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The way it should work is that you will pay any duties up front when you pay for the purchase through ebay. It'll be built into the payment charged at checkout. There shouldn't be further charges.
 
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#10,407
Question re shipping

I sold a bag a few hours ago that has to go via Authentication and the buyer has since contacted me requesting a delay to shipping - I offer two day shipping.

First she asked me to delay shipping for a few days, now it’s 10 days. She’ll be away and apparently can’t change delivery arrangements and wants to accept it personally.

I haven’t had a request like this before and am fairly sure I have to cancel (if she can’t sort out her delivery) but wondering if there’s an alternative?

Thanks!
 
#10,408
Straight-Laced said:
Question re shipping

I sold a bag a few hours ago that has to go via Authentication and the buyer has since contacted me requesting a delay to shipping - I offer two day shipping.

First she asked me to delay shipping for a few days, now it’s 10 days. She’ll be away and apparently can’t change delivery arrangements and wants to accept it personally.

I haven’t had a request like this before and am fairly sure I have to cancel (if she can’t sort out her delivery) but wondering if there’s an alternative?

Thanks!
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Quite tough situation, depends on how much is the item sold, how likely it can be resold, whether making great profit or losing money, how’s this person’s feed back, whether she had paid etc then decide.
 
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#10,409
Straight-Laced said:
Question re shipping

I sold a bag a few hours ago that has to go via Authentication and the buyer has since contacted me requesting a delay to shipping - I offer two day shipping.

First she asked me to delay shipping for a few days, now it’s 10 days. She’ll be away and apparently can’t change delivery arrangements and wants to accept it personally.

I haven’t had a request like this before and am fairly sure I have to cancel (if she can’t sort out her delivery) but wondering if there’s an alternative?

Thanks!
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Check if she means she needs it delivered in 10 days, if so, call eBay CS to check, but with the holiday and going through authentication, along with shipping from you to eBay and then from eBay to her, it will probably take more than 10 days. For context, I purchased an item last month that was shipped to eBay authenticate and the whole process took about 2.5-3 weeks (it also crossed a national/postal holiday - Juneteenth, in that case).
 
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#10,410
nicole0612 said:
Check if she means she needs it delivered in 10 days, if so, call eBay CS to check, but with the holiday and going through authentication, along with shipping from you to eBay and then from eBay to her, it will probably take more than 10 days. For context, I purchased an item last month that was shipped to eBay authenticate and the whole process took about 2.5-3 weeks (it also crossed a national/postal holiday - Juneteenth, in that case).
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Thanks!

First she asked me to delay shipping until 8 July, then amended it to 15 July, taking Authentication into account. Buyer is super excited to get the bag and purchased in the middle of the night due to FOMO making her sleepless. She seems very nice and I’d like to accommodate her as best I can but it’s somewhere between tricky and impossible.

I’m actually in Australia and authentication and onward shipping is lightning fast here. Also there no longer seems to be any phone communication available with eBay CS in Australia - not good
 
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