It's not allowed. You can report the listing. Choose "listing practices", "search and browse manipulation", "misusing a brand name."
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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I reported all of their listings and they were removed. Thanks!
That's wonderful because getting listings removed for keyword spamming is next to impossible!
Advice please from those who know!
I can't believe this situation.
A very difficult buyer bought a designer coat from me, then tried to re-negotiate price down after purchase. I replied "no, not possible" and offered to cancel instead but they wanted the coat, so it was posted next day ...
A few days later buyer opens a case against me for INR. The coat had a signature requirement on it and it was delivered to buyer's eBay address and signed for 2 days after shipping. I have copies of the PO receipt and shipping slip - all looks as it should. But buyer says she has never seen it.
I contacted eBay CS and chat transcript advises the case will be closed on 3 June in my favour as it's been delivered with signature, and further if the buyer escalates in the meantime (before 3 June) the case will be closed immediately in my favour. Well buyer escalated yesterday and eBay now advises that the case is on hold because proof of signature on delivery is required. What??? It's clear on the eBay tracking and the PO receipt that signature was required on this order. Also earlier advice from eBay CS satisfied me that things would be OK for me, as they should be.
I've never experienced this situation before. What more could I do to prove delivery and have this case resolved in my favour? I'm totally perplexed.
BTW for several reasons I believe this 1 feedback buyer is 100% dodgy. I wish she/they hadn't found me on eBay.
Any helpful advice would be appreciated !
I can't believe this situation.
A very difficult buyer bought a designer coat from me, then tried to re-negotiate price down after purchase. I replied "no, not possible" and offered to cancel instead but they wanted the coat, so it was posted next day ...
A few days later buyer opens a case against me for INR. The coat had a signature requirement on it and it was delivered to buyer's eBay address and signed for 2 days after shipping. I have copies of the PO receipt and shipping slip - all looks as it should. But buyer says she has never seen it.
I contacted eBay CS and chat transcript advises the case will be closed on 3 June in my favour as it's been delivered with signature, and further if the buyer escalates in the meantime (before 3 June) the case will be closed immediately in my favour. Well buyer escalated yesterday and eBay now advises that the case is on hold because proof of signature on delivery is required. What??? It's clear on the eBay tracking and the PO receipt that signature was required on this order. Also earlier advice from eBay CS satisfied me that things would be OK for me, as they should be.
I've never experienced this situation before. What more could I do to prove delivery and have this case resolved in my favour? I'm totally perplexed.
BTW for several reasons I believe this 1 feedback buyer is 100% dodgy. I wish she/they hadn't found me on eBay.
Any helpful advice would be appreciated !
I would call the post office and ask if you can get a copy of the signature to prove it was delivered with signature. It's probably best if you can reach the post office of the buyer. Try to avoid calling the 800 number if you can.
If the post office didn't get the signature, she can claim INR and your only recourse is to file a claim with the post office. However the only damages you'll receive will be the insured amount so if you didn't buy extra insurance, you could lose both your coat and your money.
Thanks once again @whateve! You're a star
So a hard core liar/thief - hypothetically speaking of course - who knows from past experience that local delivery won't ask for signature even when required can get something for nothing quite easily ?
I know the area where the delivery was made very well, it's near our holiday home where we used to live. A small village where everyone knows everyone else so not unlikely that the delivery driver would leave an item without collecting the required signature. I think this buyer knew what they were doing from the get go.
I'll check with the PO on Monday but I'm not hopeful now
Even if you purchased the shipping label through ebay and it uploaded to the order, you MUST respond to the INR claim with the tracking number in the proper field. Signature confirmation on sales where required for seller protection must be viewable online.
Although it's not required that you do so, I usually also add a note to the comments section of the INR claim with something to the effect of "according to USPS (or whatever shipping service you used), tracking number (fill in the blank) was delivered on (date) at (time) and was signed for by (fill in the blank).
I can't recall whether you're able to add a photo to the claim but if so, include a screenshot that shows the signature.
Although this is stressful, it should be an easy win. (Once you respond, ebay gives the buyer 3 additional days to "locate" the item.) After, it will close in your favor. The buyer shouldn't be able to leave feedback if you win the case so if they do, you can report and get it removed.
Thank you so much @BeenBurned!
I’m not able to do more with this until Monday morning, but I’ll be on to it first thing Monday and will follow your careful advice. Much appreciated!
What’s the buyer’s name? I want to block her first
UPDATE : Monday morning here and I've managed to get a screenshot of the buyer's signature on delivery (yes, the actual buyer signed, not someone else in the household) and confirmation according to GPS tracking that the parcel was delivered to the correct address. I've updated the case with signature screenshot and information I received from the PO. The PO has opened a case.
Unfortunately I don't think that I initially followed procedure properly according to the advice from @BeenBurned. Despite this I hope that I can get out of the woods on this one because the buyer has definitely attempted a scam and I really, really don't want her to get away with it. Grrrr
Thanks for help and support !!
Unfortunately I don't think that I initially followed procedure properly according to the advice from @BeenBurned. Despite this I hope that I can get out of the woods on this one because the buyer has definitely attempted a scam and I really, really don't want her to get away with it. Grrrr
Thanks for help and support !!
Yeah, it's really important that you respond with tracking within 3 days (they give you a deadline by which to respond). Hopefully you did reply within the timeframe and your screenshot should help your case.UPDATE : Monday morning here and I've managed to get a screenshot of the buyer's signature on delivery (yes, the actual buyer signed, not someone else in the household) and confirmation according to GPS tracking that the parcel was delivered to the correct address. I've updated the case with signature screenshot and information I received from the PO. The PO has opened a case.
Unfortunately I don't think that I initially followed procedure properly according to the advice from @BeenBurned. Despite this I hope that I can get out of the woods on this one because the buyer has definitely attempted a scam and I really, really don't want her to get away with it. Grrrr
Thanks for help and support !!
If it's denied, come back and I can advise on the next step.
Case closed in my favour - no refund for her !!
I learned something new anyway so at least I’ll be prepared next time. It all rests on valid proof of delivery i.e. screenshot of the signature, as others here already knew
From the start I had a feeling she was going to be trouble but I underestimated her - absolutely shameless
Thanks again @whateve and @BeenBurned 💐💐
FYI the buyer is in Australia so most can breathe a sigh of relief …
I learned something new anyway so at least I’ll be prepared next time. It all rests on valid proof of delivery i.e. screenshot of the signature, as others here already knew
From the start I had a feeling she was going to be trouble but I underestimated her - absolutely shameless
Thanks again @whateve and @BeenBurned 💐💐
FYI the buyer is in Australia so most can breathe a sigh of relief …
An item of mine just sold on eBay and the buyer requested cancellation like 5 minutes later. I went ahead and approved it because it wasn’t worth the hassle of sending it and possibly dealing with a dispute. My question is, does eBay refund the buyer, or am I expected to refund them myself, even though I never received their funds for the item?
(Ugh, Poshmark has its issues, but it’s so much more user friendly).
(Ugh, Poshmark has its issues, but it’s so much more user friendly).