Thanks for the encouragement - I definitely need to get out of my ebay selling "comfort zone". It's only my reluctance to try something new that's stopping me.
I remember when selling on ebay was actually kind of fun.
eBay, etc. General Question/Answer Thread
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I remember when selling on ebay was actually kind of fun.
I resisted Poshmark especially for a long time because of all the social stuff. That is where I'm making most of my sales these days. I love the shipping label; I don't have to figure out how much shipping is going to cost and be stuck if it costs more than I charged. Also I can sell cheap items that wouldn't be worth it on ebay due to the shipping cost.
Same to the bolded.
Thanks again. I've just now had another buyer not make payment. Off to get myself acquainted with Poshmark
Make sure you overprice your items because most people will want a discount.Same to the bolded.
Thanks again. I've just now had another buyer not make payment. Off to get myself acquainted with Poshmark
Could anyone please give me an advice what to do?
I am in the UK.
im on EBay almost 20 years, 100% positive feedback, sold almost 3000 items in those years, mostly my own clothes- high street clothes, used items, private seller..
Anyway-
I sold an item for £3 (!) plus postage of£2.50.
Posted it next day by Royal Mail Large letter, which is not fully trackable but as item was pretty cheap value - I wasn’t worried.
Two days ago I received an email from EBay saying my money are on hold as buyer filled dispute saying Non Recognised transaction.
I immediately responded to the dispute by re-adding the postal reference number which only shows when item was posted but has not delivery confirmation as large letter and postmen never scan these letter anyway before delivered.
I also called en Ebay representative and they were not helpful, saying the buyer opened dispute outside of EBay probably with Paypal as he paid by paypal.
I sent very polite message to the buyer saying that I’m confused what is going on and if he did not receive the item, to wait a bit longer as we have constant postal strikes in here so many parcels are very delayed and he responded saying that he received the item already but Paypal send him some email that apparently he opened some investigation and there was £5.50 fee and he thinks it’s the transaction etc…
I don’t know what he means, I can only think maybe got some fake emails he clicked on and panicked and disputed my transaction which may had a similar value.
Anyway, I called Paypal too and they couldn’t help me.
I found out that I would lose the dispute as the postal reference number does not show delivery so I’m literally done.
plus I will have to pay the chargeback fee of £16.
Im so disappointed, it’s not about the £5.50 but the whole thing.
I am experienced seller and I did everything I could and I can’t understand why I’m penalised for this, it’s not even my fault.
Ebay is literally washing their hands of it, so is paypal.
It seems that everyone can open a dispute like this..
The buyer said in his message twice that he received the item, however this is not enough apparently as I got no deli confirmed even if the buyer said he got the item.
How this on earth can happen? I will be penalised to pay some ridiculous stupid fee for something which is not even my fault!
and the buyer will get the item and refund..
I am in the UK.
im on EBay almost 20 years, 100% positive feedback, sold almost 3000 items in those years, mostly my own clothes- high street clothes, used items, private seller..
Anyway-
I sold an item for £3 (!) plus postage of£2.50.
Posted it next day by Royal Mail Large letter, which is not fully trackable but as item was pretty cheap value - I wasn’t worried.
Two days ago I received an email from EBay saying my money are on hold as buyer filled dispute saying Non Recognised transaction.
I immediately responded to the dispute by re-adding the postal reference number which only shows when item was posted but has not delivery confirmation as large letter and postmen never scan these letter anyway before delivered.
I also called en Ebay representative and they were not helpful, saying the buyer opened dispute outside of EBay probably with Paypal as he paid by paypal.
I sent very polite message to the buyer saying that I’m confused what is going on and if he did not receive the item, to wait a bit longer as we have constant postal strikes in here so many parcels are very delayed and he responded saying that he received the item already but Paypal send him some email that apparently he opened some investigation and there was £5.50 fee and he thinks it’s the transaction etc…
I don’t know what he means, I can only think maybe got some fake emails he clicked on and panicked and disputed my transaction which may had a similar value.
Anyway, I called Paypal too and they couldn’t help me.
I found out that I would lose the dispute as the postal reference number does not show delivery so I’m literally done.
plus I will have to pay the chargeback fee of £16.
Im so disappointed, it’s not about the £5.50 but the whole thing.
I am experienced seller and I did everything I could and I can’t understand why I’m penalised for this, it’s not even my fault.
Ebay is literally washing their hands of it, so is paypal.
It seems that everyone can open a dispute like this..
The buyer said in his message twice that he received the item, however this is not enough apparently as I got no deli confirmed even if the buyer said he got the item.
How this on earth can happen? I will be penalised to pay some ridiculous stupid fee for something which is not even my fault!
and the buyer will get the item and refund..
Ebay really needs to find a better way when items are paid for by c.c. If the buyer funded the payment with a credit card but used PP, the charge shows on the c.c. statement in a way that doesn't identify what it is.
This is an example of how it shows on a c.c. bill and if you don't recall the purchase, it's easy to question it. Those numbers after "Ebay" are the transaction number but a buyer wouldn't know to go back to look at the order.
And this is what I see when I go to my purchase on ebay.
If buyers make many purchases and don't remember all of them or their prices, it's easy to mistakenly assume a hack.
I see that you already went to the buyer but my suggestion would have been to go to the order and go to the "contact buyer" button. Send the buyer a message explaining that you received notice of a chargeback dispute and suspect that she may not realize that it's for "this item" (and include a link to the item she bought from you.
Let the buyer know that this is the item they bought from you and to please end the dispute.
If you printed the shipping label through ebay, you can respond to the dispute that you shipped to the address on record and per buyer's messages, the buyer received the item.
If you don't get anywhere with the outsourced CS, they're actual ebay employees who are very helpful if you go to their "ebay for business" on facebook. Send a PM. They'll verify your identity and you can explain what happened. They'll probably release your money fairly quickly.
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Thank you.Ebay really needs to find a better way when items are paid for by c.c. If the buyer funded the payment with a credit card but used PP, the charge shows on the c.c. statement in a way that doesn't identify what it is.
This is an example of how it shows on a c.c. bill and if you don't recall the purchase, it's easy to question it. Those numbers after "Ebay" are the transaction number but a buyer wouldn't know to go back to look at the order.
View attachment 5669934
And this is what I see when I go to my purchase on ebay. View attachment 5669941
If buyers make many purchases and don't remember all of them or their prices, it's easy to mistakenly assume a hack.
I see that you already went to the buyer but my suggestion would have been to go to the order and go to the "contact buyer" button. Send the buyer a message explaining that you received notice of a chargeback dispute and suspect that she may not realize that it's for "this item" (and include a link to the item she bought from you.
Let the buyer know that this is the item they bought from you and to please end the dispute.
If you printed the shipping label through ebay, you can respond to the dispute that you shipped to the address on record and per buyer's messages, the buyer received the item.
If you don't get anywhere with the outsourced CS, they're actual ebay employees who are very helpful if you go to their "ebay for business" on facebook. Send a PM. They'll verify your identity and you can explain what happened. They'll probably release your money fairly quickly.
Log into Facebook
Log into Facebook to start sharing and connecting with your friends, family, and people you know.
I already messaged the buyer, I even suggested him that maybe another member of a household bought something without him knowing.
He admitted that item arrived and that he knows what item it was as I sent him an offer as he was watching the item And he accepted the offer.
He said that he was notif by Paypal that he opened an investigation of £5.50 fee and he said he didn’t a such thing, hence he disputed it.
Im confused what he means by that.
He sounds like perhaps older person, not often using ebay, has low feedback.
He promised he would look into it, however I haven’t heard from again him since Saturday night.
Ebay keep telling me to ask him to cancel the dispute however I dont feel to do that as I don’t want to aggravate him.
I messaged him yesterday again asking him politely to look into it as also I will be penalised for the chargeback with the fee.
I printed the shipping label through Ebay so it was attached to the transaction however the shipping has not confirmation of delivery.
This particular shipping method should get scanned and it should show the GPS where delivered however most postmen don’t scan it upon delivery.
Sometimes they don’t even scan parcels with tracking number and it still shows delivery in progress weeks after buyers already left me feedback.
This item was already delivered as posted on 28th of November so there won’t be any delivery confirmation which is crucial to win the dispute.
editEbay really needs to find a better way when items are paid for by c.c. If the buyer funded the payment with a credit card but used PP, the charge shows on the c.c. statement in a way that doesn't identify what it is.
This is an example of how it shows on a c.c. bill and if you don't recall the purchase, it's easy to question it. Those numbers after "Ebay" are the transaction number but a buyer wouldn't know to go back to look at the order.
View attachment 5669934
And this is what I see when I go to my purchase on ebay. View attachment 5669941
If buyers make many purchases and don't remember all of them or their prices, it's easy to mistakenly assume a hack.
I see that you already went to the buyer but my suggestion would have been to go to the order and go to the "contact buyer" button. Send the buyer a message explaining that you received notice of a chargeback dispute and suspect that she may not realize that it's for "this item" (and include a link to the item she bought from you.
Let the buyer know that this is the item they bought from you and to please end the dispute.
If you printed the shipping label through ebay, you can respond to the dispute that you shipped to the address on record and per buyer's messages, the buyer received the item.
If you don't get anywhere with the outsourced CS, they're actual ebay employees who are very helpful if you go to their "ebay for business" on facebook. Send a PM. They'll verify your identity and you can explain what happened. They'll probably release your money fairly quickly.
Log into Facebook
Log into Facebook to start sharing and connecting with your friends, family, and people you know.
also I can not add anything more to the dispute, it won’t let me, it now awaits the decision of the bank/ paypal.
there was not even space to add screenshot.. just to insert the tracking number.
Did the buyer happen to leave feedback after receiving the item? (It's not necessary but would be helpful to point out to ebay that the buyer received and was happy with it)
Contact through Facebook messenger and ask them to look at the shipping label and the address to which you'd shipped and have them look at the buyer's messages saying that they received the item.
You should be able to win an "unauthorized" dispute as long as you followed all the proper rules.
No, I meant the other buyers with parcels still pending delivery weeks later.
This buyer hasn’t responded since Saturday even he promised to look into it.
I did all this with EBay when calling them, spoke to 3 different agents.
Most are saying it will ok but we all know they only saying it get you off the phone.
I did follow everything apart from the shipp label has not delivery confirmation and that is crucial to win it as it need to show the buyer actually received it.
Apparently that he said it in the message it’s is not enough.
I think that's where you have the best chance of getting a resolution.
Call center phone customer service uses outside contractors, often in other countries. Facebook ebay uses actual ebay employees who can help.
thank you.
Yes I will contact them tomorrow, just thought I would give the buyer time to look into that, but heard nothing for almost 3 days..
So I contacted EBay for business on fb but they said it’s nothing to do with them really as the dispute was opened outside Of eBay.