eBay, etc. General Question/Answer Thread

[BeenBurned]

Hi all!
I posted about this in the LV forum but I know there’s so many knowledgeable people here that can give me tips. It’s not an eBay problem but involves PayPal and LV. Basically I bought a purse using PP credit (which I use often and pay off) - the bag was too small, I shipped it to their warehouse in New Jersey with the return label and it reached Jacksonville FL and was then sent back to me with no explanation, my shipping label covered up with a white label. I’m in Palm Beach County btw.

I call LV, I tell them the story, they’re confused, I ask for a new label etc. I wait for the email but I had to call again to get it (and again tell them the weird story). I re-sent the bag and now LV is shipping the bag back to me, saying the hardware is scratched. I asked for pictures and they said we can’t get that for you - it’s in the ”warehouse and we go by their decision”.
One Forum member suggested refusing delivery. I called PP to start a claim and she said maybe wait to inspect the bag to file a SNAD. What do you all think? This bag has been floating around with UPS since Sept. 17th minus the day I opened the box and sent it back!

Your post seems to be lacking details.

Do NOT refuse delivery. They can interpret that to mean you don't want the bag or refund. (ALthough I know it's not ebay, on ebay, refusing delivery negates buyer protection.)

If I'm understanding correctly, you bought the bag directly from LV?
Do you have to get authorization to return or is there a return shipping label in the original package and you can just return?
Was it their return label you shipped with and was returned without explanation?
Is Jacksonville their "warehouse?"
How long between the time you received the too-small bag and when they received it and alleged damage?
Can you take it to an LV store?

 

[LVLoveaffair]

Your post seems to be lacking details.

Do NOT refuse delivery. They can interpret that to mean you don't want the bag or refund. (ALthough I know it's not ebay, on ebay, refusing delivery negates buyer protection.)

If I'm understanding correctly, you bought the bag directly from LV?
Do you have to get authorization to return or is there a return shipping label in the original package and you can just return?
Was it their return label you shipped with and was returned without explanation?
Is Jacksonville their "warehouse?"
How long between the time you received the too-small bag and when they received it and alleged damage?
Can you take it to an LV store?

So sorry for the lack of details! I purchased the bag online from the LV website using PP credit on 9/6. You can’t return in a boutique if you use PP. (I’ve tried once). I loved it but it was too small. I never carried the bag and it was in my closet in the shipping box until I returned it with the enclosed return label on 9/17. I tracked it and it went off the radar and ended up being delivered back to me.
It ended up in Jacksonville in a UPS warehouse according to the label, never made its way to New Jersey where the warehouse is for LV. So someone there in Jax in the UPS place covered up my label and shipped it back to me. I called LV twice to get a return label, told them the whole weird story. The first rep never emailed the label but the second one did. Neither one had no idea what happened- they were as confused as I was! It looked like they might’ve opened the box in Jax so I opened it and saw the bag wasn’t stolen - I saw the ribbon, card and receipt envelope. I checked the interior for the tassel, strap, little cards etc. It looked fine.
I ripped all the exterior labels off and put the new return label on and taped the box up really well. The box didn’t look pretty but I did what UPS said to do.
That was on 9/26. Oct. 3- I get an email from UPS saying a package is on its way! At first I thought it was fraudulent but I noticed LV in there. I called LV twice and they said their “warehouse” - which is in NJ inspected the bag and it was used. I argued politely and said I never used it etc AND it’s been in transit for almost two weeks! 9/17 - 10/2!
I called PP a couple of days ago and they recommend filing a SNAD. I opened the box today and the bag had smudges on the hardware and tiny scratches plus the little card and ribbon were missing. Now it’s not a “full set” as they call it. They also took the receipt and replaced it with a form letter not mentioning any specific damage. They’re complaining I damaged the bag but they took things from the box and left smudges. I never saw those scratches either!

 

[BeenBurned]

So sorry for the lack of details! I purchased the bag online from the LV website using PP credit on 9/6. You can’t return in a boutique if you use PP. (I’ve tried once). I loved it but it was too small. I never carried the bag and it was in my closet in the shipping box until I returned it with the enclosed return label on 9/17. I tracked it and it went off the radar and ended up being delivered back to me.
It ended up in Jacksonville in a UPS warehouse according to the label, never made its way to New Jersey where the warehouse is for LV. So someone there in Jax in the UPS place covered up my label and shipped it back to me. I called LV twice to get a return label, told them the whole weird story. The first rep never emailed the label but the second one did. Neither one had no idea what happened- they were as confused as I was! It looked like they might’ve opened the box in Jax so I opened it and saw the bag wasn’t stolen - I saw the ribbon, card and receipt envelope. I checked the interior for the tassel, strap, little cards etc. It looked fine.
I ripped all the exterior labels off and put the new return label on and taped the box up really well. The box didn’t look pretty but I did what UPS said to do.
That was on 9/26. Oct. 3- I get an email from UPS saying a package is on its way! At first I thought it was fraudulent but I noticed LV in there. I called LV twice and they said their “warehouse” - which is in NJ inspected the bag and it was used. I argued politely and said I never used it etc AND it’s been in transit for almost two weeks! 9/17 - 10/2!
I called PP a couple of days ago and they recommend filing a SNAD. I opened the box today and the bag had smudges on the hardware and tiny scratches plus the little card and ribbon were missing. Now it’s not a “full set” as they call it. They also took the receipt and replaced it with a form letter not mentioning any specific damage. They’re complaining I damaged the bag but they took things from the box and left smudges. I never saw those scratches either!

I'm so sorry you're dealing with this. It sounds like a major F-up by LV or their warehouse. (Did the bag have smudges on the hardware when you received it? If not, that happened at their own NJ "warehouse."

My recommendation is to work your way up the food chain by getting in touch with their corporate US office. (I don't carry LV and I don't know how difficult this might be.)

https://us.louisvuitton.com/eng-us/contact-us

Also, using social media to let them know what happened is often successful. Make it clear that you didn't send/return it in the same condition as it was when you received it back and that it was missing some of the "full set" items that you returned. (Are you sure they sent the same bag back?) They need to know that it was damaged by their warehouse people.

https://twitter.com/louisvuitton

Louis Vuitton

Louis Vuitton. 25,108,117 likes · 29,573 talking about this · 162,138 were here. Louis Vuitton: a world of elegance, inspiration and innovation.

www.facebook.com

If worse comes to worst, file a chargeback with Paypal.

Good luck.

 

[LVLoveaffair]

I'm so sorry you're dealing with this. It sounds like a major F-up by LV or their warehouse. (Did the bag have smudges on the hardware when you received it? If not, that happened at their own NJ "warehouse."

My recommendation is to work your way up the food chain by getting in touch with their corporate US office. (I don't carry LV and I don't know how difficult this might be.)

https://us.louisvuitton.com/eng-us/contact-us

Also, using social media to let them know what happened is often successful. Make it clear that you didn't send/return it in the same condition as it was when you received it back and that it was missing some of the "full set" items that you returned. (Are you sure they sent the same bag back?) They need to know that it was damaged by their warehouse people.

https://twitter.com/louisvuitton

Louis Vuitton

Louis Vuitton. 25,108,117 likes · 29,573 talking about this · 162,138 were here. Louis Vuitton: a world of elegance, inspiration and innovation.

www.facebook.com

If worse comes to worst, file a chargeback with Paypal.

Good luck.

Thanks! I filed a SNAD. Oh well, I’ll probably be banned for life and I won’t do any online shopping with LV anymore. Too many disgruntled employees not paid enough I’m sure.

 

[LVLoveaffair]

Thanks! I filed a SNAD. Oh well, I’ll probably be banned for life and I won’t do any online shopping with LV anymore. Too many disgruntled employees not paid enough I’m sure.

The SNAD didn’t work. PayPal sided with the seller - and it was quickly with no evidence on their side. I called PP yesterday and the rep was very understanding but I checked today and no claim. I saw that “a case can’t be reopened”. I also saw that it was sided with the seller due to (me) altering or repairing the bag!! I think the rep was nice but they don’t want to go against a behemoth. Tails wagging between their legs….

 

[BeenBurned]

The SNAD didn’t work. PayPal sided with the seller - and it was quickly with no evidence on their side. I called PP yesterday and the rep was very understanding but I checked today and no claim. I saw that “a case can’t be reopened”. I also saw that it was sided with the seller due to (me) altering or repairing the bag!! I think the rep was nice but they don’t want to go against a behemoth. Tails wagging between their legs….

I'm so sorry.

Was the paypal payment funded with a credit card? File a dispute with the card company.

 

[whateve]

Please tell me if this is possible, and if it is, how do I do it?

I have over 50 of a item. It is the kind of item that people would usually want several. Some people might want all of them (which is the way I currently have it listed.) They weigh about 3 ounces each. I can ship 4 of them in a padded envelope first class. Over that, the packaged weight is probably over a pound, then I have to switch to priority. I can fit about 25 in a small flat rate box. All of them will fit in a medium flat rate box.

If I want to sell them in a multiple item listing in which people can select how many they want, is there any way to set up the shipping so it corresponds to these three shipping scenarios?

 

[LOUIE13]

I haven't sold an item since Ebay started managed payments. I just sold a high dollar LV bag and it says my payment is on hold awaiting authentication. I am not comfortable shipping a multi thousand dollar bag to some unknown authenticator before receiving my money. Have any of you had issues? Thanks

 

[BeenBurned]

I haven't sold an item since Ebay started managed payments. I just sold a high dollar LV bag and it says my payment is on hold awaiting authentication. I am not comfortable shipping a multi thousand dollar bag to some unknown authenticator before receiving my money. Have any of you had issues? Thanks

The authenticity guaranteed program isn't an option when selling items that are of the brands and price range that are part of the program.

You're required to ship within your handling time as stated in your listing or else risk a ding to your account for late shipping and further hold on your funds.

For sellers who haven't sold items in the last 90 days, you're considered to be a new seller and subject to your money being held.

The buyer did pay for the item as shown in your account and you will get the money as long as the bag passes authentication and they account that the condition matches the listing.

eBay Authenticity Guarantee for Handbags

Shop designer handbags and accessories with confidence—just look for the checkmark.

pages.ebay.com

 

[LOUIE13]

The authenticity guaranteed program isn't an option when selling items that are of the brands and price range that are part of the program.

You're required to ship within your handling time as stated in your listing or else risk a ding to your account for late shipping and further hold on your funds.

For sellers who haven't sold items in the last 90 days, you're considered to be a new seller and subject to your money being held.

The buyer did pay for the item as shown in your account and you will get the money as long as the bag passes authentication and they account that the condition matches the listing.

eBay Authenticity Guarantee for Handbags

Shop designer handbags and accessories with confidence—just look for the checkmark.

pages.ebay.com

Thank you BeenBurned. I understand but I was just asking if anyone has had issues with not receiving payment and it really bothers me that some unknown authenticating service is unboxing, touching my bag, re-boxing and shipping.

 

[BeenBurned]

Thank you BeenBurned. I understand but I was just asking if anyone has had issues with not receiving payment and it really bothers me that some unknown authenticating service is unboxing, touching my bag, re-boxing and shipping.

I haven't heard about people not getting paid when the authentication and forwarding of item has gone as it's supposed to go.

I've heard complaints (more on the ebay community boards than on TPF) about items being denied for condition (even if authentic) and returned to sellers. I've heard of some returns to sellers being in condition other than how they were sent. Some were missing paperwork, tags, dust bags, etc. or were not as carefully wrapped in tissue as they should have been.

When the complaints were posted, in those cases an ebay representative would instruct the seller to contact them to try to work it out.

Although if I were a seller, I would be nervous, what I do believe is that the majority of transactions go smoothly.

 

[Rockysmom]

I think I’m done with eBay. I sold a John Hardy silver necklace. Buyer filed a not as described dispute because he said it was smaller than he thought. He bid 4 hours after I listed the item and never asked questions on size. I listed the length only.
I’m pretty disgusted that anyone can file a not as described dispute to circumvent my no return policy and just because they don’t like it or have buyer’s remorse.

 

[LOUIE13]

I haven't heard about people not getting paid when the authentication and forwarding of item has gone as it's supposed to go.

I've heard complaints (more on the ebay community boards than on TPF) about items being denied for condition (even if authentic) and returned to sellers. I've heard of some returns to sellers being in condition other than how they were sent. Some were missing paperwork, tags, dust bags, etc. or were not as carefully wrapped in tissue as they should have been.

When the complaints were posted, in those cases an ebay representative would instruct the seller to contact them to try to work it out.

Although if I were a seller, I would be nervous, what I do believe is that the majority of transactions go smoothly.

It did go smoothly, I shipped it to the authenticator and when they confirmed it was authentic I received my payment that day. What a relief

 

[Straight-Laced]

I think I’m done with eBay. I sold a John Hardy silver necklace. Buyer filed a not as described dispute because he said it was smaller than he thought. He bid 4 hours after I listed the item and never asked questions on size. I listed the length only.
I’m pretty disgusted that anyone can file a not as described dispute to circumvent my no return policy and just because they don’t like it or have buyer’s remorse.

I hear you, I’m almost done too. Buyer behaviour right now is worse than I’ve ever known it. Recently I had a buyer who gave me positive feedback for shoes then 3 weeks later filed SNAD because they were ‘at least a size too small!!!’ Maybe her feet swelled?? It was an obvious change of mind and got around my no return policy as well.

Now I’m dealing with ANOTHER non-payer. I’ve lost count of how many I’ve had in the last couple of months.

Sadly I don’t think there are any answers for bad buyer behaviour.

 

[whateve]

I hear you, I’m almost done too. Buyer behaviour right now is worse than I’ve ever known it. Recently I had a buyer who gave me positive feedback for shoes then 3 weeks later filed SNAD because they were ‘at least a size too small!!!’ Maybe her feet swelled?? It was an obvious change of mind and got around my no return policy as well.

Now I’m dealing with ANOTHER non-payer. I’ve lost count of how many I’ve had in the last couple of months.

Sadly I don’t think there are any answers for bad buyer behaviour.

I only have a fraction of my things on ebay anymore. I don't have problems with buyers on other sites. It's because buyers know they can get away with it on ebay.